Customer reviews from blackanddeckerappliances.com
Black+Decker - 12 cups Coffee Maker - Black
Average customer rating
3.8
(214 Reviews)
Rating breakdown 214 reviews
5 Stars
115
4 Stars
34
3 Stars
9
2 Stars
14
1 Star
42
70%of customers recommend this product.
(
139 out of
200)
Customer Reviews for Black+Decker - 12 cups Coffee Maker - Black
Customer Rating
1
This product doesn't last very long.
on December 11, 2011
Posted by: krystalballs
from Tucson, AZ
Gender:Female
I have always enjoyed Black & Decker products but unfortunately this product does not hold up. I have now had three of the same coffee maker and all have gone out after only a few months of use. They just stop brewing. Black & Decker has not actually replaced any of the coffee makers and the store where they were purchased was less than helpful.
No, I would not recommend this to a friend.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
2
Replacement carafes do not work with this coffeema
on December 27, 2011
Posted by: Dissappointed
from Maryland
Gender:Male
If you break a carafe, B&D does not make the correct model replacement carafe (DCM100B-01). Their supposedly suitable replacement will not allow the coffee to drain from the basket to the carafe. So if you break the carafe, just throw away the whole system. However, the coffee maker makes good coffee and is easy to use.
No, I would not recommend this to a friend.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
4
Good quality, good price.
on January 1, 2012
Posted by: Arbie.
from kansas
Gender:Female
I have been pretty pleased with this coffeemaker. I have not been pleased with the replacement carafe. I cracked the original after about 2 years and bought the recommended replacement. I had the correct model number and the replacement carafe was the correct one, but it does not fit well and the basket will not drain fast enough. I have had several times of grounds in the coffee and have resorted to placing a heavy object against the carafe to push the spring to empty the basket of coffee.
I would recommend this to a friend!
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
2
Quit after 4 months
on March 26, 2012
Posted by: FedUpWB&D
from Marlton, NJ
Gender:Male
Purchased in late November 2011, worked fine until 3/25/2012, but then the pump and heating element quit. Of course, we didn't register it. Companies bank on few consumers registering small appliances. We won't buy B&D appliances again, but will register everything now.
No, I would not recommend this to a friend.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
1
Do not buy
on May 6, 2012
Posted by: JimO
from Everett, WA
Gender:Male
I have made four pots of coffe with this product. It quit working. Unfortunately I did not keep the receipt. Not a good product.
No, I would not recommend this to a friend.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
1
Terrible Pot
on June 24, 2012
Posted by: roli35rocks
from Edmonton, AB
Gender:Female
The pot on the coffee maker is horrible, no matter how slow you pour water leaks and pour everywhere.
No, I would not recommend this to a friend.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
1
A waste of money
on November 2, 2016
Posted by: Coffee78
from Miami Beach, FL, United States
Gender:Female
Bought this coffee maker because of the features...unfortunately it didn't leave up to my expectations: timer would not work and the appliance would not auto shut off.
I just cannot wait to return it to the store for full refund
I just cannot wait to return it to the store for full refund
No, I would not recommend this to a friend.
Response from blackanddeckerappliances.comBy Michael, Customer Service, November 4, 2016
Thank you for offering your feedback regarding your Black+Decker DCM100B. I’m sorry to hear that your coffee maker hasn’t been operating properly. The satisfaction of our customers is vital to us. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
1
POOR POOR POOR
on July 31, 2017
Posted by: tonyS
from Warren, OH, United States
Gender:Male
I bought this model only 6 months ago, now coffee will not brew. Nothing works at all. Complete waste of my money
No, I would not recommend this to a friend.
Response from blackanddeckerappliances.comBy Michael, Customer Service, August 1, 2017
Thank you for offering your feedback regarding your Black+Decker DCM100B. I’m sorry to hear that your coffee maker has not been brewing. The satisfaction of our customers is vital to us. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com