Customer reviews from blackanddeckerappliances.com
Black+Decker - 12 cups Coffee Maker - Black
Average customer rating
3.8
(214 Reviews)
Rating breakdown 214 reviews
5 Stars
115
4 Stars
34
3 Stars
9
2 Stars
14
1 Star
42
70%of customers recommend this product.
(
139 out of
200)
Customer Reviews for Black+Decker - 12 cups Coffee Maker - Black
Customer Rating
5
THE BEST COFFEEMAKER EVER!!
on April 17, 2020
Posted by: Bigsister5
from Memphis, TN
Gender:Female
[This review was collected as part of a promotion.] Bought this coffeemaker two days ago and I am having a ball making coffee in my new coffeemaker! SIMPLY THE BEST!!
I would recommend this to a friend!
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
4
Very easy to use
on March 18, 2020
Posted by: TAGG
from San Antonio,Tx
Gender:Female
Have always used another major brand but I am equally happy with this unit. However, replacement carafes are not as easy to locate on store shelves
I would recommend this to a friend!
Response from blackanddeckerappliances.comBy Michelle, Customer Service, March 18, 2020
Thank you for sharing your feedback regarding your Black+Decker Coffee Maker. I’m glad to hear that you are happy with your coffee maker! With regard to your rating, please let me know if there's anything I can do to improve your experience. Please contact me at youropinionmatters@spectrumbrands.com if you need any further assistance or need a carafe, and reference ID number 41917038 so that I may better assist you.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
2
Sneak a cup
on June 7, 2019
Posted by: Abby2
from Portland Oregon
Sneak a cup worked great for a few days. Now it doesn’t work at all. I have to wait for it to totally finish brewing. Suggestions?
Response from blackanddeckerappliances.comBy Jim, Customer Service, June 7, 2019
Thank you for offering your feedback regarding your Black + Decker DCM100B. I’m sorry to hear about the trouble you’ve experienced with your coffee maker. I’ve taken action by documenting your complaint, and I want to fully resolve this issue to your satisfaction. Your coffee maker has a two-year warranty. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com, so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
1
Brand new- overflows every time.
on November 29, 2018
Posted by: bmk255
from Cortland, NY
I just bought this about a month ago and every single time I use it it overflows. I've tried different filters, different coffee- nothing works. I would not recommend.
No, I would not recommend this to a friend.
Response from blackanddeckerappliances.comBy Michael, Customer Service, November 30, 2018
Thank you for offering your feedback regarding your Black+Decker DCM100B. I’m sorry to hear about the trouble you’ve experienced with your coffee maker. I’ve taken action by documenting your complaint, and I want to fully resolve this issue to your satisfaction. Your coffee maker has a two year warranty. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com, so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
1
poor quality
on May 28, 2018
Posted by: Bad Brew
from Boise, ID, USA
Gender:Female
Can't give a minus rating so I choose the lowest score possible. I bought this coffee maker on 4/12/18 and it is the worst purchase I've ever made. I will never purchase another B&D appliance. The coffee overflows, grounds and hot coffee/water everywhere. If I wanted "cowboy" coffee I would brew over an open fire. Poor product and very unsatisfied
No, I would not recommend this to a friend.
Response from blackanddeckerappliances.comBy Michael, Customer Service, June 5, 2018
Thank you for offering your feedback regarding your Black+Decker DCM100B. I’m sorry to hear about the trouble you’ve experienced with your coffee maker overflowing. I’ve taken action by documenting your complaint, and I want to fully resolve this issue to your satisfaction. Your coffee maker has a two year warranty. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com, so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
5
Great, BUT piece broke off!
on February 21, 2018
Posted by: RUzarski
from Los Angeles, CA, USA
Gender:Female
I love this coffee maker, but somehow the little piece at the bottom of the basket broke off, so it no longer makes contact with the carafe, so it's kinda useless. Where do I get a replacement basket? Help!!
I would recommend this to a friend!
Response from blackanddeckerappliances.comBy Michael, Customer Service, February 27, 2018
Thank you for offering your feedback regarding your Black+Decker DCM100B. I’m delighted to hear that your coffee maker has served you well, but I’m sorry to learn that your brew basket has broken. The brew basket for your coffee maker is available as a replaceable part, and I’d be happy to work with you on a solution. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com, so I can better assist you.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
3
Seriously Irritated!!!!
on February 2, 2018
Posted by: Kimberlee
from Germantown, WI, United States
Gender:Female
I was rinsing out the carafe and heard a loud popping sound. A huge chunk of glass came out of the side and smaller pieces flying every where!!!!!!! Not happy!!!
No it was not hot and no I did not bang it on anything!!
No, I would not recommend this to a friend.
Response from blackanddeckerappliances.comBy Michael, Customer Service, February 5, 2018
Thank you for offering your feedback regarding your Black+Decker DCM100B. I’m sorry to see that your carafe has broken. We strive to provide product of only the highest quality, and your satisfaction is a top priority for us. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
3
Sneak A Cup
on January 6, 2018
Posted by: monzna
from Milwaukee, WI, United States
Gender:Female
I just got the pot for Christmas. The coffee pot works great, the clock is so bright you can use it as a night light. But my Model: DCM100B Sneak a Cup does not work. It seems to be missing a stopper in the brew basket to stop the flow as you pull the pot out. Coffee runs all over the heating plate.
Response from blackanddeckerappliances.comBy Michael, Customer Service, January 11, 2018
Thank you for offering your feedback regarding your Black+Decker DCM100B. I’m sorry to hear that about the trouble with your brew basket, but I'm happy to advise your replacement is preparing to ship. If you need any further assistance with your coffee maker, please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com