I bought this as a gift, and the recipient really liked it. He mentioned that it takes about 10–15 minutes for it to brew, which wasn't an issue for him. However, while washing the plastic cone that holds the coffee grounds, the bottom part of it unexpectedly shattered into several pieces. That was disappointing, especially since it was handled with normal care. He had it for about a month before it broke. For the price, I would’ve never expected for it to break, especially not after such short usage.
I would recommend this to a friend!
Response from bydash.comBy Dash Customer Service, June 10, 2026
Hello! We sincerely apologize for your recent experience. Please be assured that this does not reflect our usual product standards. Please respond to the e-mail on your open case and our customer service team will directly address your concerns and provide further assistance!
I love the design. Having to wait 10 minutes for one cup of coffee isn't for me. I am sure their are people that will love it.
Response from bydash.comBy Dash Customer Service, June 9, 2026
Hello! We are sorry to hear that the Dash Brew2Go is not a good match. While we are confident in the quality of our products we do understand the brew time of these are not for everyone but great for if you are somewhere that doesn't have a traditional way to make coffee. If you would like to share more feedback or need assistance, our customer support team is at your service Monday - Friday 9AM-5PM EST. Reach us at 1 (800) 898-6970 or bydash.com/help.
This is such a great product!!! This is not a paid review or none of that but I truly love this product! It works great and is super convenient. You can literally brew iced coffee anywhere! It does take a little bit about 10 minutes but it’s def worth it! Would def recommend this product!!!