I actually love using this product but the fourth time using it the filter part where it screw broke into pieces so now my favorite thing is unusable.
I would recommend this to a friend!
Response from bydash.comBy Dash Customer Service, September 15, 2026
We sincerely apologize for your recent experience. Please be assured that this does not reflect our usual product standards. A member of our customer service team will reach out to you directly to address your concerns and provide further assistance!
Seems I am having the same problem as many others. I’ve only used this a few times and love the convenience of it. However, the coffee filter cylinder cracked where it screws onto the other piece and now the coffee fills with grinds. Hoping I’ll be able to get a replacement part!
No, I would not recommend this to a friend.
Response from bydash.comBy Dash Customer Service, September 15, 2026
We sincerely apologize for your recent experience. Please be assured that this does not reflect our usual product standards. A member of our customer service team will reach out to you directly to address your concerns and provide further assistance!
I like that it's gives you instant cold brew coffee. It is a little weak though. I wish you could run it twice with the same water. You used the first time. But I use it right often.
Response from bydash.comBy Dash Customer Service, August 24, 2026
Hello! We have a few tips that may help.
Make sure the unit is fully charged Use a minimum of one cup of water Try a darker roast/espresso roast for a bolder flavor Use room temperature water as it will extract more flavor than ice cold/refrigerated water.
Our customer support team is at your service Monday - Friday 9AM-5PM EST. Reach us at 1 (800) 898-6970 or bydash.com/help. Please reach out to us if you need any assistance, we are happy to help!