The device is easy to use to make cold brew coffee but as others have noted, the coffee isn’t very strong but it does suffice as a quick alternative while using the traditional method. It won’t be something I use regularly but it is nice to have as an emergency when I can’t wait.
Response from bydash.comBy Dash Customer Service, May 10, 2026
Hello! We are sorry to hear about your recent experience. Before use, make sure the unit is fully charged and has a minimum of one cup of water for optimal brewing results. If you would like to share more feedback or need assistance, our customer support team is at your service Monday - Friday 9AM-5PM EST. Reach us at 1 (800) 898-6970 or bydash.com/help.
Response from bydash.comBy Dash Customer Service, May 10, 2026
We sincerely apologize for your recent experience. Please be assured that this does not reflect our usual product standards. A member of our customer service team will reach out to you directly to address your concerns and provide further assistance!
I absolutely love this! I love cold coffee but, always struggle with making hot coffee and waiting for it to become cold coffee. This is a LIFE changer! Now I can have iced coffee that I can take to work with me! Super easy to use and set up.