Customer reviews from sharkninja.com
Shark - Refurbished Excellent - Rotator Professional Lift-Away NV501 Bagless Upright Vacuum - Red
Average customer rating
4.4
(389 Reviews)
Rating breakdown 389 reviews
5 Stars
276
4 Stars
49
3 Stars
28
2 Stars
16
1 Star
20
70%of customers recommend this product.
(
104 out of
149)
Customer Reviews for Shark - Refurbished Excellent - Rotator Professional Lift-Away NV501 Bagless Upright Vacuum - Red
Customer Rating
1
JUNK
on December 30, 2019
Posted by: NONE
from IA
Gender:Male
I have a Rotator model that is the worst piece of junk I have ever had. It clogs up every time i use it. quits running the brush roll, and is completly unreliable I.spend more time getting it to work than I ever have with my 15 year old Kirby. I bought the Shark to replace my Kirby only because the Kirby is heavy. I will cary the Shark to the garbage can and be happy I have the Kirby and the Shark is gone. Don't waste your money on this piece of JUNK!
No, I would not recommend this to a friend.
Written by a customer while visiting sharkninja.com
Customer Rating
5
Thee best Shark model by far!
on January 12, 2020
Posted by: Stephanie Erica
from New Jersey
Gender:Female
I’ve had this model for about 5 years and yes occasionally you’ll have to cut some hair off the powdered brush if you have long hair or girls around or just heavy traffic I guess but that takes literally 20 seconds. Grab a pair of scissors, cut the hair and pull it out. Any vacuum with a brush is going to eventually wrap up hair! The vacuum has one killer motor, it cleans like nothing I’ve ever seen. I’m continuously impressed by the vast amount of dander, dust, and allergens it grabs every single time! I love how the handle comes off to clean small areas such as my couch cushions, behind furniture, etc. (I have this model which cane with ALL the attachments so I may have paid a bit more but it was definitely worth it) the only other difference is the colors. Mine has dark blue where the red is shown. I absolutely love how I can detach the base when going up stairs as shown in the photo. I don’t use the tiny “car part cleaners” which also came with the bulk of attachments but I guess it’s there if I were to ever need it. My fav attachment is the smaller roller brush that literally eats every cat hair off my dining room chairs and wherever else I need it. Anyway I suppose I could go on but you get my drift. By the way of course after awhile the vacuum will accumulate dust around the base and hose (I’ve seen someone post photos here of their dirty vacuum lol) but it’s a vacuum! It’s going to get dirty! My last thought pertains to the newest model I believe, the NV1000 with the “self cleaning brush” or double brush very bulky looking one. Although I haven’t used it, I personally don’t think it is going to sell much in the end. I say that with regards to the current reviews and complaints along with the marketing aspect in mind. What I conclude is just logical: once again as long as there is a revolving brush or in this case 2 rolling brushes, in time there WILL BE a hair issue as long as there are women, girls, and pets around. Stick to this model.
I would recommend this to a friend!
Written by a customer while visiting sharkninja.com
Customer Rating
3
White hard plastic breaks easily
on July 12, 2020
Posted by: LGValverde
from FL
Gender:Female
While using the extended handle the vacuum fell and wrap cord older broke off. In the last year other parts on the main housing cracked leaving this vacuum Red & White Shark Rotator Professional Completely useless.
No, I would not recommend this to a friend.
Written by a customer while visiting sharkninja.com
Customer Rating
3
Tries to do it all - does ok.
on August 7, 2019
Posted by: gerkle
from SoCal
Gender:Male
3years in now, needs a new hose. Not terribly moved by that. It's a bit clunky to use and it's not as powerful as a canister vac but . . it does the job. Brush roll could be more aggressive as it take 3 or 4 passes to get cat litter off the carpet. Flat gobbles up pet hair. Could use an extension wand.
I'm happy with it overall.
I'm happy with it overall.
I would recommend this to a friend!
Written by a customer while visiting sharkninja.com
Customer Rating
3
Great features if it worked.
on August 22, 2019
Posted by: Dana
Gender:Female
My daughter purchased this Shark Professional for Christmas two years ago. I vacuum about once every two weeks.It was doing a great job. Then I noticed it was spitting tiny pieces back out on the carpet. I checked it out. Filter and cannister always cleaned and emptied. Then the motor stopped and only the brushes go. Not the motor. I sam very disappointed since she paid so much for it.
No, I would not recommend this to a friend.
Written by a customer while visiting sharkninja.com
Customer Rating
3
was good up until hose releash latch broke
on November 14, 2019
Posted by: Joann
from Sioux Falls, SD
Have owned this for several years and now the ELBOW RELEASE LATCH, that holds the hose, broke, Am I able to get this part, did not see it in your parts replacement, or do I just have to use tape until I buy a new vacuum
I would recommend this to a friend!
Written by a customer while visiting sharkninja.com
Customer Rating
2
no good
on November 16, 2019
Posted by: ineztapia
from new jersey
Gender:Female
very good to clean carpets this is the second that I bought because the previous one was broken I bought another one and I had the same broken problem and it is almost new
No, I would not recommend this to a friend.
Written by a customer while visiting sharkninja.com
Customer Rating
2
Loved the vaccum
on May 9, 2020
Posted by: BabyBay13
from Sturgeon Bay, WI
Gender:Female
I bought it a year ago & stopped sucking, so angry because I have 3 shark vacuums and they don’t last. I have had many other top of the line vacuums. Wonder if you can be of any help for my situation? I clean the filters. Looking forward to you reply.
I would recommend this to a friend!
Written by a customer while visiting sharkninja.com