Customer reviews from sharkninja.com
Shark - Refurbished Excellent - Navigator Robot Vacuum & Self-Empty Base Bagless 60-Day RV2120AE - Grey
Average customer rating
4.8
(52 Reviews)
Rating breakdown 52 reviews
5 Stars
42
4 Stars
8
3 Stars
2
2 Stars
0
1 Star
0
75%of customers recommend this product.
(
3 out of
4)
Customer Reviews for Shark - Refurbished Excellent - Navigator Robot Vacuum & Self-Empty Base Bagless 60-Day RV2120AE - Grey
Customer Rating
5
Great vacuum.
on March 2, 2026
Posted by: Vic23
Gender:Female
Bought this 2 weeks ago and am very pleased with the set up and cleaning. Would recommend to anyone.
Written by a customer while visiting sharkninja.com
Customer Rating
3
on March 3, 2026
Posted by: Not great
Gender:Male
It’s not as good as my original Shark. They said it could not be fixed. Could it have used a new battery? The new keeps getting lost in the house.
No, I would not recommend this to a friend.
Response from sharkninja.comBy SharkNinja, March 5, 2026
Hi there,
Thank you for taking the time to share this feedback with us. We’re really sorry to hear your new Shark Navigator Robot isn’t performing as well as your original one and that it’s been getting lost in your home. We understand how frustrating that must be, especially when you’re unsure whether the original issue might have been something as simple as a new battery.
Please click the link below to try our self‑troubleshooting steps. If the issue isn’t resolved, you’ll be directed to our customer service team, where we can take a closer look and assist you further.
https://support.sharkninja.com/en-CA/article/RV2100-RV2100S-RV2100AE-Series-Shark-Navigator-Robot-Troubleshooting-Guide-ca
Kind regards,
Shark Clean
Thank you for taking the time to share this feedback with us. We’re really sorry to hear your new Shark Navigator Robot isn’t performing as well as your original one and that it’s been getting lost in your home. We understand how frustrating that must be, especially when you’re unsure whether the original issue might have been something as simple as a new battery.
Please click the link below to try our self‑troubleshooting steps. If the issue isn’t resolved, you’ll be directed to our customer service team, where we can take a closer look and assist you further.
https://support.sharkninja.com/en-CA/article/RV2100-RV2100S-RV2100AE-Series-Shark-Navigator-Robot-Troubleshooting-Guide-ca
Kind regards,
Shark Clean
Written by a customer while visiting sharkninja.com
Customer Rating
5
We love Clean Elizabeth
on March 23, 2026
Posted by: SEF1
from Catskill, NY
Gender:Female
I absolutely love our Shark Ninja. We have it set to go daily at 8:15am and it has really been so helpful with picking up all the dog hair and extra dust around the house that me or my husband can’t get to every day. We use the large vacuum only once a week now. We love our Clean Elizabeth!!!!!
I would recommend this to a friend!
Written by a customer while visiting sharkninja.com
Customer Rating
5
cleans great
on March 24, 2026
Posted by: amwa
This is our 2nd Shark Robot, cleans great and we are pleased with the speed of the unit.
Written by a customer while visiting sharkninja.com