Customer reviews from sharkninja.com
Shark - Refurbished Excellent - Navigator Robot Vacuum & Self-Empty Base Bagless 60-Day RV2120AE - Grey
Average customer rating
4.8
(52 Reviews)
Rating breakdown 52 reviews
5 Stars
42
4 Stars
8
3 Stars
2
2 Stars
0
1 Star
0
75%of customers recommend this product.
(
3 out of
4)
Customer Reviews for Shark - Refurbished Excellent - Navigator Robot Vacuum & Self-Empty Base Bagless 60-Day RV2120AE - Grey
Customer Rating
5
Essential helper.
on April 11, 2025
Posted by: olgal65_2616
[This review was collected as part of a promotion.] I never thought I needed a robot vacuum… until the Shark Navigator Robot Vacuum with Self-Empty Base showed up in my home. Honestly, it was a total game changer. I even gave it a name and started talking to it like it’s part of the family. I absolutely love it—it’s become my irreplaceable helper. Finally, someone (well, something) is helping me fight the constant dust and mess caused by my husband and daughter.
When it went under the bed and cleaned thoroughly, I nearly cried. I’ve never been able to move or lift the bed to clean underneath, and now it’s spotless. I was genuinely grateful.
It couldn’t get under the narrow cabinets in the living room—there just wasn’t enough space—but that didn’t bother me, I can easily clean that part myself. Everything else? Perfection. It doesn’t just bounce around aimlessly—it moves in neat rows, avoids obstacles, returns to the base on its own, and empties the dustbin automatically.
Now, I’ll admit, the first time it emptied itself, the noise startled me—it’s definitely loud. And when it’s vacuuming, it’s not exactly quiet either, but that doesn’t bother me at all. It does its job incredibly well, and that’s what matters.
It also looks sleek and modern, and it’s super easy to use. My home has never been this consistently clean with so little effort on my part. I 100% recommend it to anyone who’s tired of cleaning alone.
When it went under the bed and cleaned thoroughly, I nearly cried. I’ve never been able to move or lift the bed to clean underneath, and now it’s spotless. I was genuinely grateful.
It couldn’t get under the narrow cabinets in the living room—there just wasn’t enough space—but that didn’t bother me, I can easily clean that part myself. Everything else? Perfection. It doesn’t just bounce around aimlessly—it moves in neat rows, avoids obstacles, returns to the base on its own, and empties the dustbin automatically.
Now, I’ll admit, the first time it emptied itself, the noise startled me—it’s definitely loud. And when it’s vacuuming, it’s not exactly quiet either, but that doesn’t bother me at all. It does its job incredibly well, and that’s what matters.
It also looks sleek and modern, and it’s super easy to use. My home has never been this consistently clean with so little effort on my part. I 100% recommend it to anyone who’s tired of cleaning alone.
Written by a customer while visiting influenster.com
Customer Rating
5
So smart!
on April 12, 2025
Posted by: bethseaman1_6819
[This review was collected as part of a promotion.] This robot vacuum is amazing! It mapped my apartment so quick, and now when I send it to clean a certain room, it promptly goes there and does a great job! I have some furniture like a coffee table that I move a bit here and there so I was worried it might get confused but it doesn’t; it doesn’t miss these areas and still cleans the whole room. It’s also now very loud while cleaning! It is pretty loud when it docks and sucks out what it collected into the base; but it’s just for about 5 seconds. I’d definitely recommend this!!
Written by a customer while visiting influenster.com
Customer Rating
4
Makes vacuuming your home so much easier
on April 14, 2025
Posted by: kimj1c7c_6830
[This review was collected as part of a promotion.] I’ve been using the Shark Navigator robot vacuum for a bit now and overall, I’m really happy with it. Setup was super easy, connecting it to the app took just a few minutes, and I was good to go. One of the things I really like is the smart path navigation. It moves around in a logical pattern and doesn’t just bump around randomly like some other robots I’ve seen.
It does a great job getting under tables, chairs, and other hard-to-reach places that I usually can’t get with my regular vacuum. That’s been a huge plus for me. I also love that it’s bagless, it’s so much easier to empty out, and I don’t have to worry about buying vacuum bags all the time.
The only downside is that it took about 2 hours and 15 minutes to vacuum my whole house, which is kind of a long time. But honestly, if you’re on vacation or out for the day, it’s pretty great that you can just use the app to start vacuuming your home remotely.
All in all, I’m really impressed with how it works, and it’s made cleaning a lot less of a hassle.
It does a great job getting under tables, chairs, and other hard-to-reach places that I usually can’t get with my regular vacuum. That’s been a huge plus for me. I also love that it’s bagless, it’s so much easier to empty out, and I don’t have to worry about buying vacuum bags all the time.
The only downside is that it took about 2 hours and 15 minutes to vacuum my whole house, which is kind of a long time. But honestly, if you’re on vacation or out for the day, it’s pretty great that you can just use the app to start vacuuming your home remotely.
All in all, I’m really impressed with how it works, and it’s made cleaning a lot less of a hassle.
Written by a customer while visiting influenster.com
Customer Rating
5
This is a gamechanger for me and my 4 cats
on April 14, 2025
Posted by: artistichennadesign_9252
[This review was collected as part of a promotion.] I had my doubts about a robot vacuum. Few if my friends had various different models. But I absolutely love this thing. Set up took like 10 minutes total. And the directions are easy to follow. I have 4 cats, and it's spring, so they are shedding like crazy. This was a great way to keep the house maintained until I had the chance to do a full clean. We have a relatively small house, but it still takes its time to get all the little corners. It maps out your rooms first, so if you only need one room cleaned, you can do that. But truly, the fact that it's working great even with my long-haired cats fur is a huge game changer. It's not too loud either, and the app is super easy to use as well. Cannot recommend enough!
Written by a customer while visiting influenster.com
Customer Rating
5
Gentle and efficient
on April 16, 2025
Posted by: alisont1f47_3672
[This review was collected as part of a promotion.] I am obsessed with this vacuum! It makes cleaning so easy. I previously had a Roomba and it would run into things and knock them over. But this shark is so gentle! I can trust it to clean even when I’m not home. I love the mapping feature so you can tell it where specifically to clean. I would recommend this to anyone!
Written by a customer while visiting influenster.com
Customer Rating
5
A must have
on April 16, 2025
Posted by: jorger55_6653
[This review was collected as part of a promotion.] The shark navigator is a great solution for cleaning up the house. The app is very easy to work with. I like how it scans your house, and you can set no cleaning zones on the map. Battery life is not bad as it takes 60 minutes for it to clean the whole house. Suction power is excellent and definitely picks up all the dust.
Written by a customer while visiting influenster.com
Customer Rating
4
Really cool device!
on April 16, 2025
Posted by: twinmama07_7031
[This review was collected as part of a promotion.] Easy to set up! Mapped my apartment in less that 15 minutes. Quiet and quick. Picked up lots of dirt and I like the little attachment brush that spins around.
Written by a customer while visiting influenster.com
Customer Rating
5
Shark Robot Vacuum to the rescue!
on April 19, 2025
Posted by: enab14_9833
[This review was collected as part of a promotion.] The shark app is required for this and it’s very straightforward to connect/ setup the robot vacuum. I was really impressed with the results. This vacuum does a really good job at cleaning and it’s super convenient to turn on and let it do the work. This vacuum is not as noisy as the conventional vacuums.
Written by a customer while visiting influenster.com