Customer reviews from lenovo.com
Lenovo - ThinkPad P16 Gen 2 16" Touch i7-13700HX RTX 4000 32GB 1TB Win 11 Pro - Villi Black
Average customer rating
4.5
(255 Reviews)
Rating breakdown 255 reviews
5 Stars
188
4 Stars
35
3 Stars
10
2 Stars
13
1 Star
9
90%of customers recommend this product.
(
159 out of
176)
Customer Reviews for Lenovo - ThinkPad P16 Gen 2 16" Touch i7-13700HX RTX 4000 32GB 1TB Win 11 Pro - Villi Black
Customer Rating
5
It's a workstation laptop. (a good one)
on October 4, 2023
Posted by: Alex423
[This review was collected as part of a promotion.] Yes, its a workstation laptop. That means it's heavy, the thermals are pushed to their limits (under load the CPU gets to 100c), and the battery life isnt great (about 3-4 hours max). The performace is fantastic for a laptop though, and so if that's what youre after, the affromentioned compromises are one's youre gonna have to make regardless of what brand you buy from IMO. 4k resolution in a screen this small looks phenominal. I wish the IO had display port, but other than that nothing to complain about.
Written by a customer while visiting lenovo.com
Posted by: POWerUser
from Philadelphia, PA, Area
Verified Purchase:Yes
[This review was collected as part of a promotion.] When buying a computer, it has always been my strategy to purchase the fastest, most capable, most durable unit I can afford -- even if I must make sacrifices to find the funds to do so.
This strategy minimizes processing wait-time of every application for the life of the purchase, and therefore allows me to buy and utilize complex and powerful programs without hesitation. It also enables me to install software, transfer data, and complete other routine setup tasks as infrequently as possible, "maximizing the value of my purchase" and avoiding the tedious and repetitious tasks that come from buying "lesser" new computers at shorter intervals.
For these reasons and many others, buying a screaming-fast ThinkPad has continued to make sense to me for over three decades: I am a dedicated user and "fan" of the brand.
My new ThinkPad is a fine example of the effectiveness of this strategy. From the (incredibly bright, accurate, and detail-revealing) display; to the comfortable and crisp keyboard; to the H-U-G-E and quick fixed disk and RAM chips -- and to every other component and feature I might name -- this computer KICKS BUTT AND TAKES NAMES. Given the performance it has demonstrated in the first month I have owned it, I can be reasonably sure that (like each of its predecessors) it will last several years, delivering reliable and fast performance, and making me proud and glad for the decision I have made.
Written by a customer while visiting lenovo.com
Posted by: L Torreblanca
from Lincoln, NE
Verified Purchase:Yes
[This review was collected as part of a promotion.] Smooth, elegant, and effective. It's definitely worth it
I would recommend this to a friend!
Written by a customer while visiting lenovo.com
Customer Rating
4
It Could Be Good For You Depending On Your Needs
on September 24, 2023
Posted by: TheSoulRider
OK. This is the first Lenovo laptop I've purchased. I ordered it with Windows 11 Pro, a 2 TB SSD drive, 64 GB RAM, and an 8 GB video card to approximate the power and speed of my former desktop tower. The laptop itself is heavy, but since it's being used a desktop power replacement that's an acceptable tradeoff. I've noticed that the cooling vents on the bottom seem to start to get covered with dust fairly quickly; that will mean that I'll want to blow away the dust once monthly with compressed air. *Now, a very important bit you'll want to read about Lenovo's ThinkPad Universal Thunderbolt 4 Smart Dock. This is my exact review shown on the website where I purchased the dock, and is about the dock: Using Lenovo's own tech recommendations and support, this dock was connected to a *new* ThinkPad. I've had lots of problems with it. The displays sometimes freeze and I can't log in. And from a cold start to (two 27" HD) working displays takes 4 to 5 minutes, when it actually works without incident. Today when I came back to my desk after being away from several hours, only one of the two displays present was working. The machine had to be rebooted so the dock would show the second display. The only reason I’ll keep the dock and try and work with it is because Lenovo won’t have any excuses to try and point to another company’s dock as a source of any problems.
Written by a customer while visiting lenovo.com
Customer Rating
5
Top means
on September 24, 2023
Posted by: Pavanku
best one Trust me, Lenovo came back with a gr8 system thanks
Written by a customer while visiting lenovo.com
Posted by: Lokesh Mani
Verified Purchase:Yes
[This review was collected as part of a promotion.] Best of the class laptop.
Powerful enough mobile workstation.
Written by a customer while visiting lenovo.com
Posted by: GeorgeNKing
from Houston, TX, United States
Verified Purchase:Yes
[This review was collected as part of a promotion.] My P16 laptop is very fast. I edit hour-long videos every week and my old laptop (Lenovo W541) took about 45 minutes to compile/save the finished video. This P16 does it in about 5 minutes. I suspect part of that speed increase is the 128GB of RAM in this P16 (also has 4TB of SSD). The back-lighted keyboard is a real plus in low light conditions. I'm still learning to use the touch screen, though (haven't had a touch screen before).
I would recommend this to a friend!
Written by a customer while visiting lenovo.com
Customer Rating
2
Wrong and cheaper hardware sent & terrible support
on August 28, 2023
Posted by: TRos
[This review was collected as part of a promotion.] I recently purchased the new Lenovo ThinkPad P16 Gen 2 for work with high hopes, but my experience has been far from satisfactory.
First the laptop I received was equipped with an M.2 SSD that not only differed from the one I had purchased but was also an inferior Generation 3 model instead of the superior Generation 4 that I had paid for.
To make matters worse, I had opted for the Premier support package with international warranty, believing that it would ensure a smooth experience in case of any problems but when I reached out to US Premier support about the SSD issue, they shrugged off the responsibility and directed me to customer service.
Customer service's proposed solution was equally perplexing. They suggested a complete replacement of the laptop – an extreme measure for an issue that should have been easily remedied.
However, the catch was that they would ship the new laptop top the original address in USA, even that I’m not there right now and obviously the bad laptop should be send there too.
This would have been reasonable if not for the international warranty I had purchased, which was specifically intended to avoid such inconveniences.
When I tried the Latam Premier support, it was the same unhelpful story. I spent a lot of time on the phone explaining the problem again and again. I even emailed the Latam Premier Support manager, hoping for help, but they never answered. It looks Lenovo doesn't really want to solve problems.
The most perplexing aspect of this entire ordeal is Lenovo's refusal to simply send the replacement M.2 SSD to my current location. This straightforward solution would have resolved the issue efficiently and saved both parties a great deal of hassle.
All in all, Lenovo's actions can only be described as a double rip-off. Not only did they send a laptop with cheaper, slower components than what I purchased, but they also failed to uphold the promises of their Premier support with international warranty.
As a consumer who placed faith in their products and services, it'll hard to trust Lenovo next when their actions don't match their promises.
First the laptop I received was equipped with an M.2 SSD that not only differed from the one I had purchased but was also an inferior Generation 3 model instead of the superior Generation 4 that I had paid for.
To make matters worse, I had opted for the Premier support package with international warranty, believing that it would ensure a smooth experience in case of any problems but when I reached out to US Premier support about the SSD issue, they shrugged off the responsibility and directed me to customer service.
Customer service's proposed solution was equally perplexing. They suggested a complete replacement of the laptop – an extreme measure for an issue that should have been easily remedied.
However, the catch was that they would ship the new laptop top the original address in USA, even that I’m not there right now and obviously the bad laptop should be send there too.
This would have been reasonable if not for the international warranty I had purchased, which was specifically intended to avoid such inconveniences.
When I tried the Latam Premier support, it was the same unhelpful story. I spent a lot of time on the phone explaining the problem again and again. I even emailed the Latam Premier Support manager, hoping for help, but they never answered. It looks Lenovo doesn't really want to solve problems.
The most perplexing aspect of this entire ordeal is Lenovo's refusal to simply send the replacement M.2 SSD to my current location. This straightforward solution would have resolved the issue efficiently and saved both parties a great deal of hassle.
All in all, Lenovo's actions can only be described as a double rip-off. Not only did they send a laptop with cheaper, slower components than what I purchased, but they also failed to uphold the promises of their Premier support with international warranty.
As a consumer who placed faith in their products and services, it'll hard to trust Lenovo next when their actions don't match their promises.
No, I would not recommend this to a friend.
Response from lenovo.comBy Poornima _Lenovo, Customer Service, August 29, 2023
Thank you for taking time to provide feedback on your experience with our Lenovo product.
We are sorry that you are not satisfied with our Lenovo product. It is our intention to make our product that makes our customers happy. We request you to pass on your concern to our technical team who will see to it that the issue gets fixed as early as possible.
Please contact our technical support team at
https://support.lenovo.com/us/en/ for further assistance.
Please let us know if this helps!
Your Respectfully,
Poornima_Lenovo
We are sorry that you are not satisfied with our Lenovo product. It is our intention to make our product that makes our customers happy. We request you to pass on your concern to our technical team who will see to it that the issue gets fixed as early as possible.
Please contact our technical support team at
https://support.lenovo.com/us/en/ for further assistance.
Please let us know if this helps!
Your Respectfully,
Poornima_Lenovo
Written by a customer while visiting lenovo.com