Customer reviews from lenovo.com
Lenovo - ThinkPad P16 Gen 2 16" Touch i7-13700HX RTX 4000 32GB 1TB Win 11 Pro - Villi Black
Average customer rating
4.5
(255 Reviews)
Rating breakdown 255 reviews
5 Stars
188
4 Stars
35
3 Stars
10
2 Stars
13
1 Star
9
90%of customers recommend this product.
(
159 out of
176)
Customer Reviews for Lenovo - ThinkPad P16 Gen 2 16" Touch i7-13700HX RTX 4000 32GB 1TB Win 11 Pro - Villi Black
Posted by: Thom Polvogt
Verified Purchase:Yes
[This review was collected as part of a promotion.] Wow, Really, WOW. What else can be said. Thanks!
Written by a customer while visiting lenovo.com
Posted by: Carlos Gonzalez
from San Antonio TX.
Verified Purchase:Yes
[This review was collected as part of a promotion.] "My laptop has been incredibly reliable. It's been a workhorse, handling all my tasks without a hitch. I've had it for quite some time, and it has consistently performed without any major issues. Whether it's for work, entertainment, or just browsing, I can always count on my laptop to be there when I need it. It's been a great investment, and I'm extremely satisfied with its performance and reliability."
Written by a customer while visiting lenovo.com
Posted by: Rambo13
from Katy, TX
Verified Purchase:Yes
[This review was collected as part of a promotion.] Fast and Friendly - Wonderful Workstation - No Backlit Keyboard !
I would recommend this to a friend!
Written by a customer while visiting lenovo.com
Customer Rating
2
worst battery performance ever
on November 3, 2023
Posted by: tom_tom
from irvine, CA
Battery only lasts about ONE HOUR, fresh out of the box, fully charged, with no heavy tasks running.
Response from lenovo.comBy Poornima_Lenovo, Customer Service, November 6, 2023
1. Thank you for taking time to provide feedback on your experience with our Lenovo product.
We apologize for the inconvenience caused. We are sorry to hear that your experience with our Lenovo product has not met your expectations. Customer satisfaction is our top priority, and we are truly sorry that wasn't demonstrated to you. While we'd love the opportunity to regain your trust, we understand how frustrated you must be.
Please try utilizing the following link to assist in increasing your battery life:
https://support.lenovo.com/us/en/solutions/ht069687 (Easy Ways to extend Battery Life)
If the issue persists, we request you to please contact our technical team who should be able to fix your issue as early as possible,
https://support.lenovo.com/us/en/
Please let us know if this helps!
Your Respectfully,
Poornima_Lenovo
We apologize for the inconvenience caused. We are sorry to hear that your experience with our Lenovo product has not met your expectations. Customer satisfaction is our top priority, and we are truly sorry that wasn't demonstrated to you. While we'd love the opportunity to regain your trust, we understand how frustrated you must be.
Please try utilizing the following link to assist in increasing your battery life:
https://support.lenovo.com/us/en/solutions/ht069687 (Easy Ways to extend Battery Life)
If the issue persists, we request you to please contact our technical team who should be able to fix your issue as early as possible,
https://support.lenovo.com/us/en/
Please let us know if this helps!
Your Respectfully,
Poornima_Lenovo
Written by a customer while visiting lenovo.com
Customer Rating
2
Powerful workstation in laptop form, but issues...
on October 26, 2023
Posted by: Pasadena Bill
from Las Vegas, NV
Verified Purchase:Yes
[This review was collected as part of a promotion.] Powerful workstation in laptop form, but difficult to read keyboard. The Storm Grey color washes out the keyboard characters under standard office lights. "No problem," said Lenovo's customer support person, "you can order a lack keyboard and replace it." She showed me a black keyboard via the customer service chat and I ordered the keyboard. What arrived was a Storm Grey keyboard which was not Black by any means. I called Lenovo and was told by a different rep that it appears the photo of the Black keyboard is not for the P16 Gen 2, but is for the P16s. I returned the keyboard for a refund.
I also had an issue from the moment I got the computer and set it up with the audio port. Called Lenovo for on-site support to fix it and they said someone would call me in the next day to set up the appointment. A month went by with no word from Lenovo. When I called, they said the part was backordered and wouldn't be in for another 2 weeks. Lenovo should have informed me of this weeks ago. Thus, i decided to return the P16 Gen 2 and I ordered a P16s, which is black (yeah!), but lacks the ports that P16 Gen 2 had.
No, I would not recommend this to a friend.
Response from lenovo.comBy Poornima_Lenovo, Customer Service, October 27, 2023
Thanks for reaching us, we really appreciate your feedback! We are always trying to improve our Lenovo product to provide you with a better experience. We will be sure to pass your suggestion onto our concern team for their consideration as we move forward.
Thanks again.
Sincerely,
Poornima_Lenovo
Thanks again.
Sincerely,
Poornima_Lenovo
Written by a customer while visiting lenovo.com
Posted by: _vic
Verified Purchase:Yes
it's working well. haven't tried rendering on this but it's able to run autocad, revit, and rhino at the same time. keyboard is comfortable and the new design is a subtle but good improvement on older thinkpads.
Written by a customer while visiting lenovo.com
Posted by: Antarez16
from Washington
Verified Purchase:Yes
[This review was collected as part of a promotion.] The lenovo thinkpad p16 gen 2 is a solid win, I use it to work and the performance, quality are amazing.
Pros
Performance
Customizable
Screen
Air ventilation
Cons
Weight
Little noisy
Written by a customer while visiting lenovo.com
Posted by: Nickaroo321
from Atlanta,Georgia
Verified Purchase:Yes
[This review was collected as part of a promotion.] Great Computer and very fast. Good screen and great keyboard.
Written by a customer while visiting lenovo.com