Customer reviews from lenovo.com
Lenovo - ThinkPad P16 Gen 2 16" Touch i7-13700HX RTX 4000 32GB 1TB Win 11 Pro - Villi Black
Average customer rating
4.5
(216 Reviews)
Rating breakdown 216 reviews
5 Stars
161
4 Stars
29
3 Stars
8
2 Stars
11
1 Star
7
91%of customers recommend this product.
(
133 out of
146)
Customer Reviews for Lenovo - ThinkPad P16 Gen 2 16" Touch i7-13700HX RTX 4000 32GB 1TB Win 11 Pro - Villi Black
Posted by: GeorgeNKing
from Houston, TX, United States
Verified Purchase:Yes
[This review was collected as part of a promotion.] My P16 laptop is very fast. I edit hour-long videos every week and my old laptop (Lenovo W541) took about 45 minutes to compile/save the finished video. This P16 does it in about 5 minutes. I suspect part of that speed increase is the 128GB of RAM in this P16 (also has 4TB of SSD). The back-lighted keyboard is a real plus in low light conditions. I'm still learning to use the touch screen, though (haven't had a touch screen before).
I would recommend this to a friend!
Written by a customer while visiting lenovo.com
Customer Rating
2
Wrong and cheaper hardware sent & terrible support
on August 28, 2023
Posted by: TRos
[This review was collected as part of a promotion.] I recently purchased the new Lenovo ThinkPad P16 Gen 2 for work with high hopes, but my experience has been far from satisfactory.
First the laptop I received was equipped with an M.2 SSD that not only differed from the one I had purchased but was also an inferior Generation 3 model instead of the superior Generation 4 that I had paid for.
To make matters worse, I had opted for the Premier support package with international warranty, believing that it would ensure a smooth experience in case of any problems but when I reached out to US Premier support about the SSD issue, they shrugged off the responsibility and directed me to customer service.
Customer service's proposed solution was equally perplexing. They suggested a complete replacement of the laptop – an extreme measure for an issue that should have been easily remedied.
However, the catch was that they would ship the new laptop top the original address in USA, even that I’m not there right now and obviously the bad laptop should be send there too.
This would have been reasonable if not for the international warranty I had purchased, which was specifically intended to avoid such inconveniences.
When I tried the Latam Premier support, it was the same unhelpful story. I spent a lot of time on the phone explaining the problem again and again. I even emailed the Latam Premier Support manager, hoping for help, but they never answered. It looks Lenovo doesn't really want to solve problems.
The most perplexing aspect of this entire ordeal is Lenovo's refusal to simply send the replacement M.2 SSD to my current location. This straightforward solution would have resolved the issue efficiently and saved both parties a great deal of hassle.
All in all, Lenovo's actions can only be described as a double rip-off. Not only did they send a laptop with cheaper, slower components than what I purchased, but they also failed to uphold the promises of their Premier support with international warranty.
As a consumer who placed faith in their products and services, it'll hard to trust Lenovo next when their actions don't match their promises.
First the laptop I received was equipped with an M.2 SSD that not only differed from the one I had purchased but was also an inferior Generation 3 model instead of the superior Generation 4 that I had paid for.
To make matters worse, I had opted for the Premier support package with international warranty, believing that it would ensure a smooth experience in case of any problems but when I reached out to US Premier support about the SSD issue, they shrugged off the responsibility and directed me to customer service.
Customer service's proposed solution was equally perplexing. They suggested a complete replacement of the laptop – an extreme measure for an issue that should have been easily remedied.
However, the catch was that they would ship the new laptop top the original address in USA, even that I’m not there right now and obviously the bad laptop should be send there too.
This would have been reasonable if not for the international warranty I had purchased, which was specifically intended to avoid such inconveniences.
When I tried the Latam Premier support, it was the same unhelpful story. I spent a lot of time on the phone explaining the problem again and again. I even emailed the Latam Premier Support manager, hoping for help, but they never answered. It looks Lenovo doesn't really want to solve problems.
The most perplexing aspect of this entire ordeal is Lenovo's refusal to simply send the replacement M.2 SSD to my current location. This straightforward solution would have resolved the issue efficiently and saved both parties a great deal of hassle.
All in all, Lenovo's actions can only be described as a double rip-off. Not only did they send a laptop with cheaper, slower components than what I purchased, but they also failed to uphold the promises of their Premier support with international warranty.
As a consumer who placed faith in their products and services, it'll hard to trust Lenovo next when their actions don't match their promises.
No, I would not recommend this to a friend.
Response from lenovo.comBy Poornima _Lenovo, Customer Service, August 29, 2023
Thank you for taking time to provide feedback on your experience with our Lenovo product.
We are sorry that you are not satisfied with our Lenovo product. It is our intention to make our product that makes our customers happy. We request you to pass on your concern to our technical team who will see to it that the issue gets fixed as early as possible.
Please contact our technical support team at
https://support.lenovo.com/us/en/ for further assistance.
Please let us know if this helps!
Your Respectfully,
Poornima_Lenovo
We are sorry that you are not satisfied with our Lenovo product. It is our intention to make our product that makes our customers happy. We request you to pass on your concern to our technical team who will see to it that the issue gets fixed as early as possible.
Please contact our technical support team at
https://support.lenovo.com/us/en/ for further assistance.
Please let us know if this helps!
Your Respectfully,
Poornima_Lenovo
Written by a customer while visiting lenovo.com
Customer Rating
2
Cheaper hardware delivered & dissapointing Support
on August 28, 2023
Posted by: TRos
Verified Purchase:Yes
[This review was collected as part of a promotion.] I recently purchased the new Lenovo ThinkPad P16 Gen 2 for work with high hopes, but my experience as a client has been far from satisfactory.
First the laptop I received was equipped with an M.2 SSD that not only differed from the one I had purchased but was also an inferior Generation 3 model instead of the superior Generation 4 that I had paid for.
To make matters worse, I had opted for the Premier support package with international warranty, believing that it would ensure a smooth experience in case of any problems but when I reached out to US Premier support about the SSD issue, they shrugged off the responsibility and directed me to customer service.
Customer service's proposed solution was equally perplexing. They suggested a complete replacement of the laptop – an extreme measure for an issue that should have been easily remedied.
However, the catch was that they would ship the new laptop top the original address in USA, even knowing that I’m not there right now and obviously the bad laptop should be send there too.
This would have been reasonable if not for the international warranty I had purchased, which was specifically intended to avoid such inconveniences.
When I tried the Latam Premier support, it was the same unhelpful story. I spent a lot of time on the phone explaining the problem again and again. I even emailed the Latam Premier Support manager, hoping for help, but they never answered. It looks Lenovo doesn't really want to solve problems.
The most perplexing aspect of this entire ordeal is Lenovo's refusal to simply send the replacement M.2 SSD to my current location. This straightforward solution would have resolved the issue efficiently and saved both parties a great deal of hassle.
All in all, Lenovo's actions can only be described as a double rip-off. Not only did they send a laptop with cheaper, slower components than what I purchased, but they also failed to uphold the promises of their Premier support with international warranty.
As a consumer who placed faith in their products and services, it'll hard to trust Lenovo next time when their actions don't match their promises.
No, I would not recommend this to a friend.
Response from lenovo.comBy Poornima _Lenovo, Customer Service, August 28, 2023
Thank you for taking time to provide feedback on your experience with our Lenovo product.
We are sorry that you are not satisfied with our Lenovo product. It is our intention to make our product that makes our customers happy. We request you to pass on your concern to our technical team who will see to it that the issue gets fixed as early as possible.
Please contact our technical support team at
https://support.lenovo.com/us/en/ for further assistance.
To better accommodate your needs, please visit our website at https://www.lenovo.com/us/en/pc and contact our sales team for further assistance at 1-855-253-6686
Please let us know if this helps!
Your Respectfully,
Poornima_Lenovo
We are sorry that you are not satisfied with our Lenovo product. It is our intention to make our product that makes our customers happy. We request you to pass on your concern to our technical team who will see to it that the issue gets fixed as early as possible.
Please contact our technical support team at
https://support.lenovo.com/us/en/ for further assistance.
To better accommodate your needs, please visit our website at https://www.lenovo.com/us/en/pc and contact our sales team for further assistance at 1-855-253-6686
Please let us know if this helps!
Your Respectfully,
Poornima_Lenovo
Written by a customer while visiting lenovo.com
Posted by: ACPC
from North Suburban Chicago, Illinois
Verified Purchase:Yes
[This review was collected as part of a promotion.] THIS MACHINE IS A BEAST!!!!
My prior laptop was just unable to generate the data for creating a large pattern in Solidworks (over 4000 body instances) ... hours of cranking away resulting in crashing the software. Additionally, the 3d print slicer was unable to successfully slice a 1/2 sheet with the pattern. SOLUTION: THINKPAD P16 w/128gb ram and Nvida RTX5000. The pattern generated in less than 3 minutes. Slices in less than 30 seconds. Incredible, just INCREDIBLE!
My prior laptop was just unable to generate the data for creating a large pattern in Solidworks (over 4000 body instances) ... hours of cranking away resulting in crashing the software. Additionally, the 3d print slicer was unable to successfully slice a 1/2 sheet with the pattern. SOLUTION: THINKPAD P16 w/128gb ram and Nvida RTX5000. The pattern generated in less than 3 minutes. Slices in less than 30 seconds. Incredible, just INCREDIBLE!
I would recommend this to a friend!
Written by a customer while visiting lenovo.com
Posted by: DVDSCH
from Austin TX
Verified Purchase:Yes
[This review was collected as part of a promotion.] Outstanding laptop. This has the i9 pro processor with 128GB ram and 4TB SSD. I'm able to run all my work applications as well as game on this machine.
I would recommend this to a friend!
Written by a customer while visiting lenovo.com
Posted by: dvds
from Austin TX
Verified Purchase:Yes
[This review was collected as part of a promotion.] Best laptop on the market right now. This laptop has the most RAM best video card available and largest size SSD you can get at this time.
I would recommend this to a friend!
Written by a customer while visiting lenovo.com
Customer Rating
2
Latest models are missing your traditional IBM kbd
on August 8, 2023
Posted by: Fima2015
from Los Angeles
[This review was collected as part of a promotion.] I've had a dozen ThinkPads from when it was IBM to a P51 I got just a few years ago. IMHO your best feature is your IBM keyboard. I wanted to upgrade the P51 to a new laptop, but I can't find a model that combines the fastest CPUs like the i9 13980hx with the traditional IBM keyboard. The IBM keyboard is the reason I have been buying Lenovo. Without it, Lenovo has no differentiation from Dell or HP. I hope someone in Product Management reads this to understand how important your unique keyboard is to your customers.
Response from lenovo.comBy Poornima _Lenovo, Customer Service, August 10, 2023
Thank you for taking time to provide feedback on your experience with our Lenovo product.
We are sorry that you are not satisfied with our Lenovo product. It is our intention to make our product that makes our customers happy. We request you to pass on your concern to our technical team who will see to it that the issue gets fixed as early as possible.
Please contact our technical support team at
https://support.lenovo.com/us/en/ for further assistance.
Please let us know if this helps!
Your Respectfully,
Poornima_Lenovo
We are sorry that you are not satisfied with our Lenovo product. It is our intention to make our product that makes our customers happy. We request you to pass on your concern to our technical team who will see to it that the issue gets fixed as early as possible.
Please contact our technical support team at
https://support.lenovo.com/us/en/ for further assistance.
Please let us know if this helps!
Your Respectfully,
Poornima_Lenovo
Written by a customer while visiting lenovo.com
Posted by: HermanD
from NC
Verified Purchase:Yes
[This review was collected as part of a promotion.] Fast and stable. I upgraded from a p53 and I have no regrets. This machine beats it in almost every respect. I use a dock so the lack of an ethernet port may be an issue for some but for me it's the perfect machine.
Written by a customer while visiting lenovo.com