Customer reviews from lenovo.com
Lenovo - ThinkPad P16 Gen 2 16" Touch i7-13700HX RTX 4000 32GB 1TB Win 11 Pro - Villi Black
Average customer rating
4.5
(255 Reviews)
Rating breakdown 255 reviews
5 Stars
188
4 Stars
35
3 Stars
10
2 Stars
13
1 Star
9
90%of customers recommend this product.
(
159 out of
176)
Customer Reviews for Lenovo - ThinkPad P16 Gen 2 16" Touch i7-13700HX RTX 4000 32GB 1TB Win 11 Pro - Villi Black
Posted by: Bearded Controls Guy
from nashville, tn
Verified Purchase:Yes
[This review was collected as part of a promotion.] Rocking machine! This beast will do everything I ask it to, and has plenty of horsepower for more. I can't bog it down.
Written by a customer while visiting lenovo.com
Posted by: Buckeye Kelly
from Springfield Ohio
Verified Purchase:Yes
[This review was collected as part of a promotion.] I’m a small business owner and tend to go through laptop computers about every 15 to 18 months. It’s used daily 8-12 hours normally. Mostly Dell laptops, a few HP. This time I compared the cost/quality of parts/specs with Dell and HP mobile work stations. First gold star for this machine Lenovo slayed the competition on. Lenovo was almost & $3,000.00 less than Dell, and $2,000.00 less than HP, SCORE.
Machine arrived two weeks earlier than expected, score again. Small business rep that helped me with the purchase did a great job with the sale. I emailed a follow up question after the arrival of the computer ten days ago and haven’t heard back.
The machine is heavy, it’s rugged and very well built with actual metal and not cheap plastic. If you are looking for lightweight and thin this is not. I’ve noticed several reviews siting heat and noise issues. My machine is very quiet and has zero heat issues and I run highly taxing video programs, it takes a huge load to bring the internal fans up to full speed. The keyboard is very well laid out with a numeric keyboard which I love. Lenovo did a nice job not loading it up with with junk software. I love that the power is in the back of the machine which is helpful when working from the recliner and when docking it.
The rewards are beyond generous, after my purchase I had enough rewards to purchase a second power adapter.
In conclusion I cannot be happier, this machine is in an elite status, I highly recommend Lenovo, I’ll be buying a tower workstation from them very soon. Thank you, Lenovo.
I would recommend this to a friend!
Written by a customer while visiting lenovo.com
Posted by: Erik1234
from Buffalo, MN
Verified Purchase:Yes
[This review was collected as part of a promotion.] So far I've not been impressed. It's not any faster than my 4 year old P15 and in some cases slower. I've had multiple program crashes and some programs run very slow or get locked up for a period. Would not recommend.
No, I would not recommend this to a friend.
Response from lenovo.comBy Poornima_Lenovo, Customer Service, January 11, 2024
Thank you for taking time to provide feedback on your experience with our Lenovo product.
We apologize for the inconvenience caused. We are sorry to hear that your experience with our Lenovo product has not met your expectations. Customer satisfaction is our top priority, and we are truly sorry that wasn't demonstrated to you. While we'd love the opportunity to regain your trust, we understand how frustrated you must be.
We request you to please contact our technical team who should be able to fix your issue as early as possible,
https://support.lenovo.com/us/en/
Please let us know if this helps!
Your Respectfully,
Poornima_Lenovo
We apologize for the inconvenience caused. We are sorry to hear that your experience with our Lenovo product has not met your expectations. Customer satisfaction is our top priority, and we are truly sorry that wasn't demonstrated to you. While we'd love the opportunity to regain your trust, we understand how frustrated you must be.
We request you to please contact our technical team who should be able to fix your issue as early as possible,
https://support.lenovo.com/us/en/
Please let us know if this helps!
Your Respectfully,
Poornima_Lenovo
Written by a customer while visiting lenovo.com
Posted by: pgubs
from CO
Verified Purchase:Yes
[This review was collected as part of a promotion.] This model is a Brick House! Very mighty... but weighs almost 7lbs. I wanted a system that had at least an RTX 3500 and 32GB RAM. It's great if it is going to live on your desk 90% of the time. I would have went a different direction if I needed more portability. The big chassis allows for the components to be spread so it seems to run optimally.
It does need some configuration out of the box and although willing to help, technical support doesn't get technical enough. I had problems where I had to change the frame rate to 59.94HZ on my two external monitors to help the flickering. I also had to change the virtual memory, configure the dedicated graphics card to work with certain programs, and configure Firefox so streaming sports wasn't painful. I would have given a rating of 2 stairs if I did not figure that out, but then I finally had a helpful tecnician and had me open ESPN in Edge and it worked fine. Then I found a fix for Firefox on YouTube (link below). I prefer not to use Edge. https://softwarekeep.com/blog/speed-up-firefox-browser
I do wish it was a little lighter and it had more memory... But the Black Friday Deal was amazing and I walked away with a machine that was half the price of a machine with the same components from a different company.
Any given day, I'll have Revit, Photoshop, Premier, Outlook, 15 taps of Firefox... including one that is streaming Youtube and have had no problems since I configured everything. My only complaints are the time to configure it, no XMP in the BIOS so the RAM speed that comes with the computer cannot be fully utilized, and the weight.
I would recommend this to a friend!
Written by a customer while visiting lenovo.com
Customer Rating
2
Nice machine except sleep broken & Windows 11
on January 7, 2024
Posted by: Ray Burns
from Tucson, AZ
Verified Purchase:Yes
The machine itself is quick and powerful, the screen is great, it is physically sturdy and beautiful. I wish I could say all was wonderful here. I want to like this machine.
I am happy with my new laptop, except:
1. It runs that awful operating system Windows 11, where so many things are broken with not good workaround available (local user accounts broken, horrible taskbar problems, notepad useless, file sharing problems, missing seconds on clock, video editor won't work without internet connection, etc, etc). Please, please, please, give us the option to upgrade to Windows 10, at least while all of these things are so badly broken in Windows 11!
2. It can't go to sleep without becoming a zombie. It is a major struggle to get this machine to actually sleep so it isn't going to do things in the background while it's in my computer bag: The sleep button won't do it, and nothing in the UI fixes it. I've been playing with powercfg and it seems the mode I'm looking for ("S3") isn't even supported in the BIOS. Hibernate mode is available, but because the machine has 128GB of RAM, it takes like a while minute to start up again! So, bottom line, every time I take my computer anywhere I have to fight it to get it to sleep, then wait a whole minute to get it to wake up again. This is progress? Please, Lenovo, fix it so the sleep button puts the machine to sleep, and the power button wakes it up again in about a second. Your older machines could all do this...
Response from lenovo.comBy Poornima_Lenovo, Customer Service, January 8, 2024
Thank you for taking time to provide feedback on your experience with our Lenovo product.
We apologize for the inconvenience caused. We are sorry to hear that your experience with our Lenovo product has not met your expectations. Customer satisfaction is our top priority, and we are truly sorry that wasn't demonstrated to you. While we'd love the opportunity to regain your trust, we understand how frustrated you must be.
We request you to please contact our technical team who should be able to fix your issue as early as possible,
https://support.lenovo.com/us/en/
Please let us know if this helps!
Your Respectfully,
Poornima_Lenovo
We apologize for the inconvenience caused. We are sorry to hear that your experience with our Lenovo product has not met your expectations. Customer satisfaction is our top priority, and we are truly sorry that wasn't demonstrated to you. While we'd love the opportunity to regain your trust, we understand how frustrated you must be.
We request you to please contact our technical team who should be able to fix your issue as early as possible,
https://support.lenovo.com/us/en/
Please let us know if this helps!
Your Respectfully,
Poornima_Lenovo
Written by a customer while visiting lenovo.com
Posted by: Mike Krentz Author
from Norfolk, VA
Verified Purchase:Yes
[This review was collected as part of a promotion.] The perfect upgrade for my author business. Supports my multi-tasking-heavy writing process using both local and online resources.
Written by a customer while visiting lenovo.com
Posted by: Ashkan Ferozepurwalla
from Davis, CA
Verified Purchase:Yes
[This review was collected as part of a promotion.] Great workstation. The laptop is a bit bulky and heavy but it is jam packed with power and amazing GPU
I would recommend this to a friend!
Written by a customer while visiting lenovo.com
Posted by: Rodolfo Medina
from Longmont, CO
Verified Purchase:Yes
[This review was collected as part of a promotion.] Great machine with a lot of resources to do anything that you might need, gaming, video editing, you name it. Highly recommended.
I would recommend this to a friend!
Written by a customer while visiting lenovo.com