Customer reviews from mrcoffee.com
Mr. Coffee - 12-Cup Easy On/Off Switch Electric Coffee Maker - Black
Average customer rating
4.5
(726 Reviews)
Rating breakdown 726 reviews
5 Stars
561
4 Stars
85
3 Stars
20
2 Stars
20
1 Star
40
90%of customers recommend this product.
(
612 out of
679)
Customer Reviews for Mr. Coffee - 12-Cup Easy On/Off Switch Electric Coffee Maker - Black
Customer Rating
1
Broke
on March 7, 2021
Posted by: Cal222
from Crystal Mountain, MI
Gender:Female
Have only owned this coffee maker for a couple of months that we bought for our condo. When wiping off the outside of the decanter with a towel the whole thing fell out of the band and handle and broke all over the floor. Thankfully it happened with me and not one of the guests who may have rented our condo. Very disappointed with this quality. Otherwise it worked great.
No, I would not recommend this to a friend.
Response from mrcoffee.comBy Mr. Coffee, March 11, 2021
Thank you for taking the time to share your experience. Please accept our sincerest apology for the inconvenience this has caused you. That is definitely not the kind of experience that we want you to have. Our #1 priority is giving high-quality products and we'd like for you to be completely satisfied and get the product's full benefit. Please allow us to give you a better experience. If you need any assistance in order for us to give you a better solution with your dissatisfaction, please give us a call at 1-800-672-6333. For your convenience, we are here to help you Monday-Friday, 9am-5pm EST.
Written by a customer while visiting mrcoffee.com
Customer Rating
2
Great taste but very messy!
on March 16, 2021
Posted by: rlarsh
from Milwaukee, WI
Gender:Male
I wanted a simple coffee maker that I could depend on so I chose Mr Coffee because of the strong brand name. It makes a good cup of coffee, but this machine is designed poorly and it's messy. Condensation forms under the lid and drips all over the counter when opened. The lid on the carafe is permanent which makes it cumbersome to wash and the condensation in the carafe has a tendency to drip all over around the cup. Definitely expected Mr. Coffee to create a better design with out these kind of issues.
No, I would not recommend this to a friend.
Response from mrcoffee.comBy Mr. Coffee, March 16, 2021
We appreciate you taking time out of your busy schedule to share this to us and we sincerely apologize for any inconvenience. We are always looking for ways to better our product and service and your feedback is an invaluable part of that process. Have a great day!
Written by a customer while visiting mrcoffee.com
Customer Rating
2
Does, well, did the job, that's about it...
on April 30, 2021
Posted by: CRGP
from Georgia
Gender:Female
I bought this about a month ago to replace my very worn out and gurgling old Mr. Coffee, one switch, unit. And, as someone else mentioned the price was right... But when I opened the box I knew it was cheaply made and I really would have been surprised if it made it about a year. To my surprise it barely made it a month! After washing it this morning, I picked it up to dry it and it exploded in my hand!!! The slightest bit of pressure broke the handle away from the glass edge and I had shards of glass all over my kitchen. Glad I had the day off and wasn't in a hurry to leave the house. Not impressed. A replacement carafe in white seems to be a difficult item to come by also. But I will not purchase this unit again.
No, I would not recommend this to a friend.
Response from mrcoffee.comBy Mr. Coffee, April 30, 2021
Thank you for contacting Mr. Coffee®! We believe that this concern is covered by the wonderful warranty that your product has. In order to process a replacement, we may need to gather more information. We'd like to kindly request that you contact us directly in order to help you get to the best resolution.
Written by a customer while visiting mrcoffee.com
Customer Rating
1
Hazard!!!! worst coffeemaker ever
on May 11, 2021
Posted by: Clau
from Pearland TX
Gender:Female
We bought this coffee maker 13 days ago. The first day we used it, the handle broke off and the glass broke.
No, I would not recommend this to a friend.
Response from mrcoffee.comBy Consumer Care , May 11, 2021
Thank you for contacting Mr. Coffee®! We are sorry to hear that the carafe handle of your Mr. Coffee® 12-Cup coffeemaker broke off and the glass broke. We believe that this concern is covered by the wonderful warranty and in order to process a replacement, we may need to gather more information. We'd like to kindly request that you contact us directly in order to help you get to the best resolution.
Written by a customer while visiting mrcoffee.com
Customer Rating
1
It does not work. Period.
on May 15, 2021
Posted by: Drove
from Pittsburgh
Gender:Female
I wanted a very simple coffee maker. It’s so sad because I bought it because of the brand. It won’t heat up, pump the water or anything else
No, I would not recommend this to a friend.
Response from mrcoffee.comBy Mr. Coffee, May 17, 2021
Thank you for contacting Mr. Coffee®! We appreciate you bringing this up to our attention regarding our Mr. Coffee® 12-Cup Coffeemaker. We believe that this concern is covered by the wonderful warranty that your product has. In order to proceed with the next steps, we may need to gather more information. We'd like to kindly request that you contact us directly in order to help you get to the best resolution.
Written by a customer while visiting mrcoffee.com
Customer Rating
1
Does not last
on May 20, 2021
Posted by: Meadows2003
from Trinity Texas
Gender:Female
I bought this coffee maker and not even two weeks in and the Pot is leaking. I can feel a bump/crack on the inside by the handle. Very disappointed and now without a coffee maker.
No, I would not recommend this to a friend.
Response from mrcoffee.comBy Consumer Care , May 21, 2021
Thank you for contacting Mr. Coffee®! We are sorry to hear that your Mr. Coffee® 12-Cup carafe has a crack on the inside. A damaged carafe can break when filled with hot coffee, resulting in serious burns and it must be replaced right away. We believe that this is covered by warranty and in order to process a replacement, we may need to gather more information. We'd like to kindly request that you contact us directly in order to help you get to the best resolution. We look forward to assisting you!
Written by a customer while visiting mrcoffee.com
Customer Rating
4
Where does the water filtration disk go?
on June 14, 2021
Posted by: ODonnell
from NJ
Gender:Female
We just bought the 12 cup switch coffeemaker. Please tell us where and how to place this water filtration disk. We have looked every where for a diagram or instructions and there is not any. Where does it go?
Written by a customer while visiting mrcoffee.com
Customer Rating
1
Horribly STRONG toxic plastic smell
on June 24, 2021
Posted by: BigCoffeeMonster
from Detroit, MI
Gender:Male
When I opened the box, the toxic smell from the plastic it's made out of almost made me vomit. It really makes me wonder what type of plastic they're using, and just how toxic it is to humans. I question whether or not these chemicals are leaching into the coffee, poisoning the drinkers.
No, I would not recommend this to a friend.
Written by a customer while visiting mrcoffee.com