Customer reviews from mrcoffee.com
Mr. Coffee - 12-Cup Easy On/Off Switch Electric Coffee Maker - Black
Average customer rating
4.5
(726 Reviews)
Rating breakdown 726 reviews
5 Stars
561
4 Stars
85
3 Stars
20
2 Stars
20
1 Star
40
90%of customers recommend this product.
(
612 out of
679)
Customer Reviews for Mr. Coffee - 12-Cup Easy On/Off Switch Electric Coffee Maker - Black
Customer Rating
2
Not what I was hoping for
on December 30, 2020
Posted by: jeneld
Gender:Female
Got this for my dad for Christmas - wanted something simple for him to use. As with other reviews, the condensation on the lid drips down and drips onto the warmer plate. The basket for coffee does not firmly seat into place and wobbles around when inserting the pot which lends the condensation leakage. I have to use extra coffee in basket to get a decent flavor compared comparable models. Overall, a disappointing design over the former Mr. Coffee maker he had and all others I've used in the past. I have buyer's remorse.
No, I would not recommend this to a friend.
Response from mrcoffee.comBy Consumer Care , December 30, 2020
This is not something that we hear very often. Mr. Coffee has been producing high-quality products to ensure customer satisfaction. Allow us to turn this experience into a positive one by giving us a call at 1-800-672-6333. We are available Monday - Friday from 9:00 AM to 5:00 PM, EST. We look forward to assisting you!
Written by a customer while visiting mrcoffee.com
Customer Rating
2
Broken handle in less than 10 days
on April 21, 2021
Posted by: ls1234
I have had this pot for 9 days and while handwashing, the pot broke write off handle. I can see this is not the first time this has happened with some of the other reviews.
No, I would not recommend this to a friend.
Response from mrcoffee.comBy Consumer Care , April 22, 2021
We are sorry to hear that your Mr. Coffee® 12-Cup Coffeemaker carafe broke. Mr. Coffee has been producing high-quality products to ensure customer satisfaction. Allow us to turn this experience into a positive one by giving us a call so we can assist you getting a replacement.
Written by a customer while visiting mrcoffee.com
Customer Rating
1
Drips down side of coffee maker
on December 10, 2020
Posted by: Poopie Boy
from Pittsfield MA.
Gender:Male
I purchased this item 2 months ago, and I can't believe the design of the lid. After I brew the coffee, I open the lid to remove the used grounds to discard them. The moisture that builds up on the lid , when open, drips down the side of the machine onto the side of the coffee pot and onto the warmer plate. This causes boiling of the water on the warmer plate, and also stains it. What a horrible lid design. A complete waste of money.
No, I would not recommend this to a friend.
Response from mrcoffee.comBy Consumer Care , December 14, 2020
This is not something that we hear very often. Mr. Coffee has been producing high-quality products to ensure customer satisfaction. Allow us to turn this experience into a positive one by giving us a call at 1-800-672-6333. We are available Monday - Friday from 9:00 AM to 5:00 PM, EST. We look forward to assisting you!
Written by a customer while visiting mrcoffee.com
Customer Rating
1
Handle broke day one.
on March 6, 2021
Posted by: Seekerbear
from Treasure Island, FL
Gender:Female
We bought this coffee maker for guests. The first day we used it the handle broke off and the glass broke. We are lucky no one got hurt.
No, I would not recommend this to a friend.
Response from mrcoffee.comBy Mr. Coffee, March 11, 2021
Thank you for taking the time to share your experience. Please accept our sincerest apology for the inconvenience this has caused you. That is definitely not the kind of experience that we want you to have. Our #1 priority is giving high-quality products and we'd like for you to be completely satisfied and get the product's full benefit. Please allow us to give you a better experience. If you need any assistance in order for us to give you a better solution with your dissatisfaction, please give us a call at 1-800-672-6333. For your convenience, we are here to help you Monday-Friday, 9am-5pm EST.
Written by a customer while visiting mrcoffee.com
Customer Rating
1
Deserves zero stars
on March 27, 2021
Posted by: Alphie
from Maine
Gender:Female
I've owned many Mr coffee coffeemakers over the years and was satisfied, until I bought this model. It died after 9 months of use. I purchased another just like it yesterday as a replacement and all the water leaked from the bottom in the first use. Returned it this morning and bought a Black and Decker. No more Mr Coffees for me.
Response from mrcoffee.comBy Mr. Coffee, March 29, 2021
Thank you for contacting Mr. Coffee and taking the time to share your experience. Please accept our sincerest apology for the inconvenience this has caused you. That is definitely not the kind of experience that we want you to have. Our #1 priority is giving high-quality products and we'd like for you to be completely satisfied and get the product's full benefit. Please allow us to give you a better experience. If you need any assistance in order for us to give you a better solution with your dissatisfaction, please give us a call at 1-800-672-6333. For your convenience, we are here to help you Monday-Friday, 9am-5pm EST.
Written by a customer while visiting mrcoffee.com
Customer Rating
1
Ready to buy something else after nine days use.
on July 3, 2022
Posted by: RandH
from Seattle, WA
Gender:Male
Our old Mr. Coffee brand coffee maker broke down, after many years. We replaced it with the most similar Mr. Coffee product we could find. That's what we've always done.
What a disappointment this model is. First of all, the water does not flow out of the filter basket fast enough, and the grounds overflow the basket. Every. Single. Time. We're using the same filters, the same amount of coffee as in our old coffee maker. The entire top portion of the coffee maker has to be rinsed daily to remove grounds, something we shouldn't have to do.
Second, water puddles in the ridges of the lid and the area where the filter basket sits. The narrow crevices are difficult to clean.
Third, we wanted a white coffee maker like our last one. This seems to be an industry-wide issue. We couldn't find any coffee makers in white, except for some brands we'd never heard of. But we quickly realized how much more difficult it is to see dirt in a black coffee maker. Perhaps that is why so few white coffee makers are even available anymore.
Fourth, what's the point of that stupid water filter that balances inside the filter basket? The water we use for coffee is filtered through a Brita. It doesn't need a second filtering through the sketchy-looking filter that comes with this coffee maker. There are no instructions, and it took some time even to figure out how to use it. We didn't use it at first. Then we guessed that might be the reason the basket overflows. Even after using the filter, the basket still overflowed. Every. Single. Time.
We've used nothing but Mr. Coffee brand coffee makers since 1996. This one's going in the garbage, and we are buying something else. Guess what brand we won't consider?
Withdraw this coffee maker from the market before you lose other brand-loyal customers like us.
No, I would not recommend this to a friend.
Response from mrcoffee.comBy Mr. Coffee, July 8, 2022
Thank you for reaching out to Mr. Coffee®. We are sorry to hear that your coffee maker is overflowing and that there are no instructions on how to use the water filter. That is certainly not the experience we want you to have. No worries, we are here to help. For a possible fix, please check if the filter basket is inserted correctly and the carafe is properly placed on the warming plate. Also, try using standard coffee grounds and avoid overfilling the coffee basket. Lastly, make sure not to remove the carafe from the warming plate for more than 30 seconds while brewing.
Also, please note that using the carbon-based water filter in the Mr. Coffee® coffeemaker during the brewing process helps remove up to 97% of the chlorine from the water and improves the taste of your coffee. However, you can use the coffee maker without it.
To use the water filtration system in your Mr. Coffee® Coffeemaker, please follow these steps:
1. Align the red indicator on the frame to the letter that corresponds with the month that you are using the disk for the first time. This serves to remind you to change the disk every month (approx. 30 brewing cycles). To change the disk, remove the used disk, and insert a new disk into the frame. Note: For optimum results, use the water filtration system with a permanent filter.
2. Rinse the water filter in freshwater before use.
3. Follow Adding Water and Coffee Instructions.
4. Position the filter on top of the brew basket, and brew according to your particular model's brewing instructions.
5. When you are done brewing your coffee, rinse the water filter with fresh water. Do not put your water filter in the dishwasher.
Your Mr. Coffee® 12-Cup Coffeemaker has a 1- year limited warranty. We greatly value you for being a loyal consumer and we would love to get this taken care of. For us to do that, we'd like to kindly request that you contact us directly to help you get to the best resolution. Have a good day!
https://www.mrcoffee.com/support/contact-us
Also, please note that using the carbon-based water filter in the Mr. Coffee® coffeemaker during the brewing process helps remove up to 97% of the chlorine from the water and improves the taste of your coffee. However, you can use the coffee maker without it.
To use the water filtration system in your Mr. Coffee® Coffeemaker, please follow these steps:
1. Align the red indicator on the frame to the letter that corresponds with the month that you are using the disk for the first time. This serves to remind you to change the disk every month (approx. 30 brewing cycles). To change the disk, remove the used disk, and insert a new disk into the frame. Note: For optimum results, use the water filtration system with a permanent filter.
2. Rinse the water filter in freshwater before use.
3. Follow Adding Water and Coffee Instructions.
4. Position the filter on top of the brew basket, and brew according to your particular model's brewing instructions.
5. When you are done brewing your coffee, rinse the water filter with fresh water. Do not put your water filter in the dishwasher.
Your Mr. Coffee® 12-Cup Coffeemaker has a 1- year limited warranty. We greatly value you for being a loyal consumer and we would love to get this taken care of. For us to do that, we'd like to kindly request that you contact us directly to help you get to the best resolution. Have a good day!
https://www.mrcoffee.com/support/contact-us
Written by a customer while visiting mrcoffee.com
Customer Rating
3
Great coffee but power button failed.
on December 24, 2020
Posted by: Stlouieblues
from Valley Forge PA
Gender:Male
I've had this black coffee maker for several years. Recently the green power light stopped working. Now the power switch doesn't work. Strangely we have an older shut model which we use when travelling and as a backup that still works great. Newer is not always better.
No, I would not recommend this to a friend.
Response from mrcoffee.comBy Mr. Coffee, January 6, 2021
Please accept our sincerest apology for the inconvenience this has caused you. We have high expectations for our products here at Mr. Coffee and we would like to hear more about your experience with your unit. Allow us to turn this experience into a positive one by connecting with us via Live Chat or email us at mrcoffeeconsumercare@newellco.com. We look forward to assisting you!
Written by a customer while visiting mrcoffee.com
Customer Rating
1
I wouldn't recommend
on January 11, 2021
Posted by: Sam360
Can't recommend this machine to anyone else. Why they had to mess with a good thing is beyond me. The on/off switch is very poorly designed and difficult to use.
No, I would not recommend this to a friend.
Response from mrcoffee.comBy Mr. Coffee, February 18, 2021
We appreciate you taking time out of your busy schedule to share this to us and we apologize for the inconvenience. Your feedback will help us to continuously improve our products. If you needed further assistance in the future - please fill out our customer service contact form accessed through this link:
https://www.mrcoffee.com/support/contact-us, and we will be in touch. We look forward to assisting you.
Thanks again and have a great day!
https://www.mrcoffee.com/support/contact-us, and we will be in touch. We look forward to assisting you.
Thanks again and have a great day!
Written by a customer while visiting mrcoffee.com