Customer reviews from mrcoffee.com
Mr. Coffee - 12-Cup Easy On/Off Switch Electric Coffee Maker - Black
Average customer rating
4.5
(726 Reviews)
Rating breakdown 726 reviews
5 Stars
561
4 Stars
85
3 Stars
20
2 Stars
20
1 Star
40
90%of customers recommend this product.
(
612 out of
679)
Customer Reviews for Mr. Coffee - 12-Cup Easy On/Off Switch Electric Coffee Maker - Black
Customer Rating
5
Love it
on April 25, 2020
Posted by: Ale21
from Miami
Gender:Female
[This review was collected as part of a promotion.] This coffeemaker is the best thing ever. It's simple and reliable, it also helps me with my coffee addiction. Makes a great cup of coffee with minimal effort. I would recommend to others looking for a basic coffee maker.
I would recommend this to a friend!
Response from mrcoffee.comBy Mr. Coffee, January 7, 2021
Thank you for the awesome review! We work hard to meet expectations like yours and we’re happy to hear we hit the mark for you. This would keep us motivated in making high-quality products. Cheers!
Written by a customer while visiting mrcoffee.com
Customer Rating
3
Nice simple coffee maker. Has flaws though....
on November 28, 2020
Posted by: Laurie B29
from Detroit
Gender:Female
Simple to use. Two issues: Why the "side reservoir" fill? Very awkward to use. Also, does the lid come off the carafe? All my Mr. Coffees used to, but this one seems to be cemented on. I don't want to pull too hard for fear it might break! Am I just not pulling hard enough?
I would recommend this to a friend!
Response from mrcoffee.comBy Mr. Coffee, December 2, 2020
This is not something that we hear very often. Mr. Coffee has been producing high-quality products to ensure customer satisfaction. Allow us to turn this experience into a positive one by giving us a call at 1-800-672-6333. We are available Monday - Friday from 9:00 AM to 5:00 PM, EST. We look forward to assisting you!
Written by a customer while visiting mrcoffee.com
Customer Rating
1
Design fails
on January 7, 2021
Posted by: Florida John
from Florida
Gender:Male
Wish I had read reviews first. The new design is bad as others say. Too much condensation from the lid onto the warmer (is that a danger?). Only good for Right Handed society? I cannot fill the hopper /water with my left hand due to the latest design. Pour of the pot/decanter is horrible with liquid flow not right at all.. Plus condensation pouring everywhere. Just replacing older broken Mr. Coffee, guess the off shore sourcing is bad.
No, I would not recommend this to a friend.
Response from mrcoffee.comBy Mr. Coffee, January 8, 2021
We appreciate your feedback and thank you for taking the time to write your review. We are constantly working to improve upon and upgrade the quality of our products, and take our consumers' feedback into consideration.
Written by a customer while visiting mrcoffee.com
Customer Rating
1
Carafe broke 2 weeks after purchase
on January 7, 2021
Posted by: Irritated shopper
from Iowa
Gender:Female
Would not purchase again. Carafe broke after using less then 2 weeks. Lid condensates and drips all over when pouring a cup.
No, I would not recommend this to a friend.
Response from mrcoffee.comBy Mr. Coffee, January 8, 2021
It saddens us to here to this. We will make sure that our design and production team here at Mr. Coffee® are made aware of your feedback. If you need any assistance, please do not hesitate to contact our customer care team at 1-800-672-6333. For your convenience, we are available Mon-Fri, from 9am-5pm, EST.
Written by a customer while visiting mrcoffee.com
Customer Rating
1
I hate the new design
on January 9, 2021
Posted by: Cher123
from Sioux City, Iowa
Gender:Female
I received a new Mr Coffee coffee maker from my daughter after mine quit working. I've always loved the low cost and ease of use of my Mr Coffee. I hate the design changes on my new Mr Coffee. It takes more space on my counter because I have turn it sideways to see the water level viewer. I also dislike the taller carafe. Its harder to get under the spigot in my sink to clean. I used it because I was desperate for a fresh cup of coffee but I'm not happy.
No, I would not recommend this to a friend.
Response from mrcoffee.comBy Mr. Coffee, February 18, 2021
We appreciate you taking time out of your busy schedule to share this to us and we apologize for the inconvenience. We are always looking for ways to better our products and service and your feedback is an invaluable part of that process. If you needed further assistance in the future - please fill out our customer service contact form accessed through this link:
https://www.mrcoffee.com/support/contact-us, and we will be in touch. We look forward to assisting you.
https://www.mrcoffee.com/support/contact-us, and we will be in touch. We look forward to assisting you.
Written by a customer while visiting mrcoffee.com
Customer Rating
1
disappointed in this design after a few weeks
on February 5, 2021
Posted by: Lola143
from Wisconsin
Gender:Female
For 20+ years I have used Mr Coffee 12cup switch coffee makers. They usually last 1-2 years with regular cleaning. The design and quality of this model are not good for the following reasons.
1-The fill line window starts at 6cups, therefore, unable to make less than 6 cups accurately. The fill line window is only on one side of the coffeemaker.
2-cheap quality plastic of entire machine. The connection from lid to spout has already snapped after average use for a few weeks
3-The coffee does not drain fast enough if making 8 or more cups. The coffee and grounds spill over the filter and into the coffee. This may be related to the off set drain opening and new overall design,
4-The lid cannot be removed from the carafe for easier cleaning.
1-The fill line window starts at 6cups, therefore, unable to make less than 6 cups accurately. The fill line window is only on one side of the coffeemaker.
2-cheap quality plastic of entire machine. The connection from lid to spout has already snapped after average use for a few weeks
3-The coffee does not drain fast enough if making 8 or more cups. The coffee and grounds spill over the filter and into the coffee. This may be related to the off set drain opening and new overall design,
4-The lid cannot be removed from the carafe for easier cleaning.
I usually give this same coffeemaker to my kids as they leave home. I will no longer give this coffeemaker. Looking for a new brand.
No, I would not recommend this to a friend.
Response from mrcoffee.comBy Mr. Coffee, February 18, 2021
We appreciate you taking time out of your busy schedule to share this to us. Your feedback will help us to continuously improve our products. If you needed further assistance in the future - please fill out our customer service contact form accessed through this link:
https://www.mrcoffee.com/support/contact-us, and we will be in touch. We look forward to assisting you.
https://www.mrcoffee.com/support/contact-us, and we will be in touch. We look forward to assisting you.
Written by a customer while visiting mrcoffee.com
Customer Rating
1
Junk - bring back the previous model
on February 18, 2021
Posted by: dontask
from PA
Gender:Male
The wife bought one for her office, carafe broke in her hands, fortunately, not cut. I replace ours with this one 6 months ago. Not worth a dime. Yesterday, it started blowing steam not hot water. Used previous model before for years. Only using now because I had a carafe from one and a unit from another. When it goes, so does Mr Coffee.
No, I would not recommend this to a friend.
Response from mrcoffee.comBy Mr. Coffee, February 18, 2021
Thank you for taking the time to share your experience. Please accept our sincerest apology for the inconvenience this has caused you. That is definitely not the kind of experience that we want you to have. Our #1 priority is giving high-quality products and we'd like for you to be completely satisfied with your purchase and get the product's full benefit.
Please allow us to give you a better experience.
If you need any assistance in order for us to give you a better solution with your dissatisfaction. Please fill out our customer service contact form accessed through this link:
https://www.mrcoffee.com/support/contact-us, and we will be in touch.
Please allow us to give you a better experience.
If you need any assistance in order for us to give you a better solution with your dissatisfaction. Please fill out our customer service contact form accessed through this link:
https://www.mrcoffee.com/support/contact-us, and we will be in touch.
Written by a customer while visiting mrcoffee.com
Customer Rating
5
Basic and inexpensive (what we were looking for)
on February 18, 2021
Posted by: DianeG823
from Iowa
Gender:Female
Our previous no frills Mr. Coffee coffee maker was on its last leg (after 10+ years)...and I was happy to see that a plain old fashioned coffee maker is still available. We don't have any use for dozens of buttons or features...we just want a decent cup of coffee, and this fits the bill.
I would recommend this to a friend!
Response from mrcoffee.comBy Mr. Coffee, February 19, 2021
Thank you for leaving such a nice review! We are glad that you love our product. We work very diligently and it will provide us greater encouragement to keep doing what we are doing. Have a great day!
Written by a customer while visiting mrcoffee.com