Customer reviews from mrcoffee.com
Mr. Coffee - 12-Cup Easy On/Off Switch Electric Coffee Maker - Black
Average customer rating
4.5
(726 Reviews)
Rating breakdown 726 reviews
5 Stars
561
4 Stars
85
3 Stars
20
2 Stars
20
1 Star
40
90%of customers recommend this product.
(
612 out of
679)
Customer Reviews for Mr. Coffee - 12-Cup Easy On/Off Switch Electric Coffee Maker - Black
Customer Rating
4
Chlorine Filter
on January 18, 2021
Posted by: Jelly Bean
from Georgia
Gender:Male
There is no clear information on the use of the chlorine filter, and the small tabs in the basket do not support the chlorine filter very well.....they need to be longer. Have used Mr Coffee for years...the simple on/off switch is adequate, but would like an automatic cut-off. Having a white tab on the basket would help align it correctly right away.
I would recommend this to a friend!
Response from mrcoffee.comBy Mr. Coffee, February 16, 2021
We appreciate you taking time out of your busy schedule to share this to us. We are always looking for ways to better our product and service and your feedback is an invaluable part of that process. Have a great day!
Written by a customer while visiting mrcoffee.com
Customer Rating
1
Horrible Basic Maker
on February 9, 2021
Posted by: Tootall366
from Concord, Ma.
Gender:Male
Very disappointed in this maker. After owning the comparable model before, with this one I can say the quality has gone way down hill. From the thinner flimsy basket (less plastic), to the side opening lid and the water tank level that has no marker for 4-cups.
Poor design all around. Only good thing it does is keep the coffee hot.
Poor design all around. Only good thing it does is keep the coffee hot.
No, I would not recommend this to a friend.
Response from mrcoffee.comBy Consumer Care , February 9, 2021
We are sorry to hear that you don't like the design of our Mr. Coffee® 12-Cup Coffeemaker Model 2129432. We appreciate your feedback and thank you for taking the time to write your review. We are constantly working to improve upon and upgrade the quality of our products, and take our consumers' feedback into consideration.
Written by a customer while visiting mrcoffee.com
Customer Rating
1
Horrible!
on February 14, 2021
Posted by: Coop516
from Perrysburg, Ohio
Gender:Male
Purchased this coffeemaker on 12/26/20, and it stopped working on 2/12/21! There is no information on how to make a claim on the 1 year warranty. Water will not flow through the coffeemaker and the warmer plate doesn't seem to be working either. We have owned several Mr. Coffee's previously, but this has to be a record, not working after 6 weeks! Would certainly appreciate an email to find out how to obtain a refund!
No, I would not recommend this to a friend.
Response from mrcoffee.comBy Mr. Coffee, February 15, 2021
We apologize if you are having difficulties with your Mr. Coffee coffee brewer. For a possible fix, we suggest resetting your coffee maker. Resetting can be done by completely emptying the water reservoir and leaving the coffee maker unplugged for 5 minutes.
If this troubleshooting tip isn't successful, please fill out our customer service contact form accessed through this link:
https://www.mrcoffee.com/support/contact-us, and we will be in touch. We look forward to assisting you.
If this troubleshooting tip isn't successful, please fill out our customer service contact form accessed through this link:
https://www.mrcoffee.com/support/contact-us, and we will be in touch. We look forward to assisting you.
Written by a customer while visiting mrcoffee.com
Customer Rating
2
Good function
on March 4, 2021
Posted by: Marine93
from Indiana
Gender:Male
Brews a decent pot of coffee. I use this at work, and replaced an older Mr Coffee system on Tuesday. Now we are at Thursday, and evidently wiping the carafe out with a paper towel is too much stress for the carafe. It broke out where the handle clamps onto the rim. I had it sitting on a table when wiping it out so it would reduce the stress on the handle, and it still broke.
Now I have to get another pot or I wont have coffee tonight at work. I know, 1st world problems...
Now I have to get another pot or I wont have coffee tonight at work. I know, 1st world problems...
No, I would not recommend this to a friend.
Response from mrcoffee.comBy Mr. Coffee, March 4, 2021
Thank you for taking the time to share your experience. Please accept our sincerest apology for the inconvenience this has caused you. That is definitely not the kind of experience that we want you to have. Our #1 priority is giving high-quality products and we'd like for you to be completely satisfied and get the product's full benefit. Please allow us to give you a better experience. If you need any assistance in order for us to give you a better solution with your dissatisfaction, please give us a call at 1-800-672-6333. For your convenience, we are here to help you Monday-Friday, 9am-5pm EST.
Written by a customer while visiting mrcoffee.com
Customer Rating
1
Stopped working after 2 weeks of use
on July 29, 2021
Posted by: djd51
from Makanda IL
Gender:Female
Very disappointing! Returning to place of purchase and not buying again
No, I would not recommend this to a friend.
Response from mrcoffee.comBy Mr. Coffee, July 29, 2021
Thank you for reaching to Mr. Coffee® brand. We are sorry to hear that your coffee maker is not brewing. This is certainly not the experience we want you to have. No worries, we are here to help. For a possible fix, we advise to try resetting your coffeemaker by completely emptying the water reservoir and leaving the coffee maker unplugged for 5 minutes. You may also check the troubleshooting steps below:
- Plug to a different wall outlet
- Insert Filter basket correctly
- Place decanter correctly
- Add the desired amount of coffee
- Clean the coffee maker with a vinegar
Your coffee maker has a 1 year limited warranty. If this doesn't resolve your issue, we'd like to kindly request that you contact us directly in order to help you get to the best resolution. Have a good day!
- Plug to a different wall outlet
- Insert Filter basket correctly
- Place decanter correctly
- Add the desired amount of coffee
- Clean the coffee maker with a vinegar
Your coffee maker has a 1 year limited warranty. If this doesn't resolve your issue, we'd like to kindly request that you contact us directly in order to help you get to the best resolution. Have a good day!
Written by a customer while visiting mrcoffee.com
Customer Rating
1
Misleading Advertising!
on August 24, 2021
Posted by: CarGuy68
from Orlando FL.
Gender:Male
I bought a 12 cup Switch model coffee maker and it does not make 12 cups as advertised. It only makes a little more that half that. When cleaning it for the first use, it only took 4 16.9 oz. bottled waters to completely fill the it to the 12 cup mark. 12 cups is 96 oz. And 4 bottled waters is 67.6 oz. The picture is with 4 bottled waters.
No, I would not recommend this to a friend.
Response from mrcoffee.comBy Mr. Coffee®, Consumer Care, August 26, 2021
Thank you for contacting Mr. Coffee®! We sincerely appreciate your time reaching out and giving us your honest feedback and experience about the Mr. Coffee® 12-Cup.
A standard fluid cup of liquid is 8 oz. If you are measuring with that, the above mug would be something over 2 cups. Most coffeemakers use 5–6 fluid oz. per cup; those could put you as high as the 4-cup range with a mug. I hope this information helps.
Your product has a year limited warranty. If you have any questions regarding the warranty or would like to obtain warranty service, please contact us so we can provide you the best resolution. Have a great day!
A standard fluid cup of liquid is 8 oz. If you are measuring with that, the above mug would be something over 2 cups. Most coffeemakers use 5–6 fluid oz. per cup; those could put you as high as the 4-cup range with a mug. I hope this information helps.
Your product has a year limited warranty. If you have any questions regarding the warranty or would like to obtain warranty service, please contact us so we can provide you the best resolution. Have a great day!
Written by a customer while visiting mrcoffee.com
Customer Rating
1
Broken handle after only 6 days of use
on October 2, 2021
Posted by: twese
from michigan
Gender:Female
I bought this coffee maker only 6 days ago. The handle on the pot broke off already!
I thought Mr. Coffee was supposed to be a good brand, but I guess not anymore.
I thought Mr. Coffee was supposed to be a good brand, but I guess not anymore.
No, I would not recommend this to a friend.
Response from mrcoffee.comBy Mr. Coffee, October 4, 2021
Thanks for contacting Mr. Coffee®! We are sorry to hear your experience with your Mr. Coffee® Coffee maker's carafe. We would love nothing more than to correct this issue and restore your faith in Mr. Coffee® as we have been manufacturing high quality products for decades and we expect them to last. Your product has a year limited warranty. We'd like to kindly request that you contact us directly in order to help you get to the best resolution. Have a good day!
Written by a customer while visiting mrcoffee.com
Customer Rating
1
Decreased quality in workmanship
on November 13, 2021
Posted by: tink
from NJ
Gender:Female
We bought this coffee pot last night and while attempting to attach the lid to the pot one of the small posts broke off.
No, I would not recommend this to a friend.
Response from mrcoffee.comBy Mr. Coffee, November 17, 2021
Thank you for reaching out to Mr. Coffee®. We sincerely appreciate your time reaching out and giving us your honest feedback and experience about our Mr. Coffee® 12-Cup Coffee Maker. We're sorry to hear that your carafe cracked.
This isn't the experience that we want you to have. Take note that our products have a year limited warranty and we would love to get you back brewing as soon as possible. To proceed with the best resolution - we'd like to kindly request to fill up our contact form https://www.mrcoffee.com/support/contact-us
We look forward hearing from you. Have a great day!"
This isn't the experience that we want you to have. Take note that our products have a year limited warranty and we would love to get you back brewing as soon as possible. To proceed with the best resolution - we'd like to kindly request to fill up our contact form https://www.mrcoffee.com/support/contact-us
We look forward hearing from you. Have a great day!"
Written by a customer while visiting mrcoffee.com