Customer reviews from mrcoffee.com
Mr. Coffee - 12-Cup Easy On/Off Switch Electric Coffee Maker - Black
Average customer rating
4.5
(726 Reviews)
Rating breakdown 726 reviews
5 Stars
561
4 Stars
85
3 Stars
20
2 Stars
20
1 Star
40
90%of customers recommend this product.
(
612 out of
679)
Customer Reviews for Mr. Coffee - 12-Cup Easy On/Off Switch Electric Coffee Maker - Black
Customer Rating
1
Unhappy
on July 22, 2022
Posted by: Jabberjaws
from Waxahachie, Texas
Gender:Female
Bought this Mr. Coffee 12-Cup coffeemaker for my dad. Haven't had it two months and the handle broke off. We have always had a Mr. Coffee and this was the first time that something has broken so soon. Usually, we wear out the coffeemaker. Will read a Consumer Report on coffeemakers when it comes to purchasing another coffeemaker.
No, I would not recommend this to a friend.
Response from mrcoffee.comBy Mr. Coffee, July 25, 2022
Thank you for reaching out to Mr. Coffee®. We sincerely appreciate your time reaching out and giving us your honest feedback and experience with our Mr. Coffee® 12-Cup Coffeemaker. We are sorry to hear that the handle broke off in less than two months of use. That is certainly not the experience we want you to have. No worries, we are here to help.
Take note that our products have a 1-year limited warranty and we would love to get you back brewing as soon as possible. To proceed with the best resolution, we'd like to kindly request that you contact us directly or fill in the "Contact us" link provided below. We look forward to hearing from you. Have a great day!
https://www.mrcoffee.com/support/contact-us
Take note that our products have a 1-year limited warranty and we would love to get you back brewing as soon as possible. To proceed with the best resolution, we'd like to kindly request that you contact us directly or fill in the "Contact us" link provided below. We look forward to hearing from you. Have a great day!
https://www.mrcoffee.com/support/contact-us
Written by a customer while visiting mrcoffee.com
Customer Rating
1
Terrible quality of the beaker
on July 31, 2022
Posted by: mitesh
from houston
Gender:Male
Just bought this recently and with the 1st use, the beaker just gave away. Just placed it on the floor and the glass cracked. Looking at other reviews, looks like its a very cheap quality glass used which gives away soon.
No, I would not recommend this to a friend.
Response from mrcoffee.comBy Mr. Coffee, August 1, 2022
Thank you for reaching out to Mr. Coffee®. We appreciate you bringing this to our attention. We are sorry to hear that the carafe cracks easily. That is certainly not the experience we want you to have. We will make sure that our design and production team are made aware of your feedback. Please know that we appreciate a feedback like this as it serves an important role in improving our products.
For warranty claims, take note that your Mr. Coffee® 12-Cup Coffeemaker has a 1-year limited warranty. If your concern is a warranty-related issue, we would like to request that you contact us directly or fill out the "Contact Us" link provided below so we can gather more information from you. We hope this helps. Have a good day!
https://www.mrcoffee.com/support/contact-us
For warranty claims, take note that your Mr. Coffee® 12-Cup Coffeemaker has a 1-year limited warranty. If your concern is a warranty-related issue, we would like to request that you contact us directly or fill out the "Contact Us" link provided below so we can gather more information from you. We hope this helps. Have a good day!
https://www.mrcoffee.com/support/contact-us
Written by a customer while visiting mrcoffee.com
Customer Rating
1
Guess The Number of Cups
on August 8, 2022
Posted by: NameThatCoffeeAmount
from Iowa
Gender:Male
I bought this about 1 month ago. Now the markings on the side of the glass pot are coming off. I am going to have to estimate the number of cups I am making in the morning and the correct amount of coffee to add to the filter.
No, I would not recommend this to a friend.
Response from mrcoffee.comBy Mr. Coffee, August 10, 2022
Thank you for contacting Mr. Coffee. We appreciate you bringing this to our attention and we are sorry to hear that your Mr. Coffee 12-Cup Coffeemaker's marking on the side is coming off. This is not the experience that we want you to have. We are always looking for ways to improve our products and services, and your feedback would certainly help us improve them moving forward. Your unit has a 1 year limited warranty. We'd like to kindly request that you contact us directly in order to help you with the warranty. Have a good day!
Written by a customer while visiting mrcoffee.com
Customer Rating
2
Will not turn off
on August 19, 2022
Posted by: Anonymous
from San Antonio
Gender:Male
I bought it slightly over a month ago and it’s supposed to turn off after 2-4 hours of keeping warm. But it doesn’t.
No, I would not recommend this to a friend.
Response from mrcoffee.comBy Mr. Coffee, August 22, 2022
Thanks for contacting Mr. Coffee®. We sincerely appreciate your time reaching out and giving us your honest feedback and experience about your Mr. Coffee® 12-Cup Coffeemaker. We are sorry to hear that your coffee maker is not turning off. This is certainly not the experience we want you to have. If your coffee maker is not turning off, it might be because the unit is not getting enough power from the wall outlet where it is currently plugged in or the wall outlet itself is a non working outlet. To remedy this issue, 1st, check if there is no physical damage on its cord. 2nd if there's none, try unplugging the coffee brewer and let it rest for 3-5 minutes. 3rd Plug the unit into a different wall outlet and see if it will work. Please do not use it with any extension cords, power strips and power converters or inverters as it may affect the coffee maker's performance. Try cleaning the coffee maker with a vinegar solution if it hasn't been cleaned recently. If these measures won't work and the problem still persists take note that our coffee maker has 1 year limited warranty. Please contact us directly so we can help you with warranty replacement. Have a great day!
Written by a customer while visiting mrcoffee.com
Customer Rating
1
Stopped working
on September 18, 2022
Posted by: Thumpa
from CT
Gender:Female
Used it 4 times and now it does not brew. It does not heat up at all.
No, I would not recommend this to a friend.
Response from mrcoffee.comBy Mr. Coffee, September 19, 2022
Thanks for contacting Mr. Coffee®. We sincerely appreciate your time reaching out and giving us your honest feedback and experience about your Mr. Coffee 12-Cup Coffeemaker. We are sorry to hear that your coffee maker stopped working. This is certainly not the experience we want you to have. To remedy this issue, 1st, check if there is no physical damage on its cord. 2nd if there's none, try unplugging the coffee maker and let it rest for 3-5 minutes. 3rd Plug the unit into a different wall outlet and see if it will work. Please do not use it with any extension cords, power strips and power converters or inverters as it may affect the coffee maker's performance. Try cleaning the coffee maker with a vinegar solution if it hasn't been cleaned recently. If these measures won't work and the problem still persists take note that our coffee maker has 1 year limited warranty. Please contact us directly so we can help you with warranty replacement. Have a great day!
Written by a customer while visiting mrcoffee.com
Customer Rating
1
Quality
on September 24, 2022
Posted by: sparky819
from Troy NY
Gender:Female
Carafe quality awful. Second use and it cracked. Happened before to me also.
No, I would not recommend this to a friend.
Response from mrcoffee.comBy Mr. Coffee, September 30, 2022
Thank you for reaching out to Mr. Coffee®. We appreciate your time and effort in bringing this to our attention. We are sorry to hear that your carafe cracked on its second use. That is certainly not the experience we want you to have. We will make sure that our design and production team are made aware of your feedback. We want to extend our sincerest apologies for your experience and we pride ourselves on making sure that we provide the highest quality products to our consumers.
For warranty claims, take note that your Mr. Coffee® 12-Cup Coffeemaker has a 1-year limited warranty. If your concern is a warranty-related issue, we would like to request that you contact us directly so we can gather more information from you. We hope this helps. Have a good day!
For warranty claims, take note that your Mr. Coffee® 12-Cup Coffeemaker has a 1-year limited warranty. If your concern is a warranty-related issue, we would like to request that you contact us directly so we can gather more information from you. We hope this helps. Have a good day!
Written by a customer while visiting mrcoffee.com
Customer Rating
1
0.00001 mm thin glass broke in a month
on September 29, 2022
Posted by: Mr Dangerous
from CO
Gender:Male
super thin glass broke in less then a month, just lightly washing it . got a nice cut for my efforts.
No, I would not recommend this to a friend.
Response from mrcoffee.comBy MrCoffee, February 14, 2023
Thank you for reaching out to Mr. Coffee®. We are sorry to hear about your experience with the coffee maker carafe that broke. We will be glad to check our resources to help you further.
We will check our options about the unit to provide you with the best resolution since the unit has 1 year warranty, we would like to request you to contact us directly. Have a great day!
We will check our options about the unit to provide you with the best resolution since the unit has 1 year warranty, we would like to request you to contact us directly. Have a great day!
Written by a customer while visiting mrcoffee.com
Customer Rating
1
Defective Glass Carafe
on October 13, 2022
Posted by: Decaf If You Please
from Pittsburgh, PA
Gender:Female
I purchased this 6 months ago because it was priced very well and wanted it as a possible replacement for an older machine my elderly Father had. I just opened it the other day and set it up. It brewed great and was easy to use. As soon as I went to pour the coffee, the handle slipped off of the glass container and hot coffee spilled all over me (thank goodness I was fully dressed) and my clothes, the counter, the cabinets and the floor. I could see that the top black lid unit slipped off the glass but when it did it appears to have disengaged the cheaper silver metal that is holding it on the outside bottom of the glass unit. I tried to put it back together and thought I had (I am tenacious) but it did it again on the next brew. This carafe was inexpensively made somewhere and I do not have the receipt from 6 months ago. I tried contacting customer service but didn't know what option to choose. Suggestions please? I would like to order a replacement thermal carafe, if possible, to prevent this from happening again. Do you have any suggestions on which one will work with the under brew mechanism? The coffee maker works great and I don't want to scrap it.
No, I would not recommend this to a friend.
Response from mrcoffee.comBy Mr. Coffee, October 14, 2022
Thank you for reaching out to Mr. Coffee®. We appreciate you bringing this to our attention and we are sorry to hear that the handle slipped off of the glass container That is certainly not the experience we want you to have. Your Mr. Coffee® 12-Cup Coffeemaker has a 1-year limited warranty. We would love nothing more than to correct this issue and restore your faith in Mr. Coffee®, as we have been manufacturing high-quality products for decades and we expect them to last.
If you would like to obtain warranty service, we encourage you to please contact us directly or fill out the contact us form below so we can determine the best resolution. We look forward to hearing from you. Have a great day!
https://www.mrcoffee.com/support/contact-us
If you would like to obtain warranty service, we encourage you to please contact us directly or fill out the contact us form below so we can determine the best resolution. We look forward to hearing from you. Have a great day!
https://www.mrcoffee.com/support/contact-us
Written by a customer while visiting mrcoffee.com