Customer reviews from mrcoffee.com
Mr. Coffee - 12-Cup Easy On/Off Switch Electric Coffee Maker - Black
Average customer rating
4.5
(726 Reviews)
Rating breakdown 726 reviews
5 Stars
561
4 Stars
85
3 Stars
20
2 Stars
20
1 Star
40
90%of customers recommend this product.
(
612 out of
679)
Customer Reviews for Mr. Coffee - 12-Cup Easy On/Off Switch Electric Coffee Maker - Black
Customer Rating
1
Worse Mr. Coffee product ever made and UNSAFE.
on January 25, 2022
Posted by: Carl N
from Gates, NC
Gender:Male
I am surprised that Underwriters Lab allowed this product to be sold. It leaks from condensation around the lid. It leaks onto the burner plate from the basket when the pot is removed for any reason. You can even fill the top without it leaking onto the burner. I am afraid to use it anymore due to risk of an electrical short or fire. Not the quality of previous Mr. Coffee products.
No, I would not recommend this to a friend.
Written by a customer while visiting mrcoffee.com
Customer Rating
1
Handle Broke Off while hand washing
on January 26, 2022
Posted by: TPCoffee
from California
Gender:Male
I just recently bought this and I live alone and only use it a few days a week and the handle broke right of while I was rinsing it out? This is so dangerous and I also bought one for my mother and now I'm afraid hers will brake om her. Mr. Coffee® 12-Cup Coffeemaker Model: BVMC-SC12WH2-1
No, I would not recommend this to a friend.
Written by a customer while visiting mrcoffee.com
Customer Rating
2
Worse Mr. Coffee product ever made and UNSAFE.
on January 27, 2022
Posted by: Carl N
from Gates, NC
Gender:Male
Worde coffee maker ever made. A real safety hazard. I would not recommend this item for any of my friends or family. Maybe I need to find another manufacturer?? My previous Mr. Coffee had more Customer Focused built in. Ahame!
No, I would not recommend this to a friend.
Written by a customer while visiting mrcoffee.com
Customer Rating
1
Inferior Product EASY ON/OFF SWITCH Coffeemaker
on January 28, 2022
Posted by: Carl N
from Gates, NC
Gender:Male
It is OBVIOUS that you don't want an HONEST REVIEW of this product. It follows much the same issues that other post that have been presented. You can't handle the truth and continue to BLOCK my words. Shame on you.
No, I would not recommend this to a friend.
Response from mrcoffee.comBy MrCoffee, January 31, 2022
Good day! Thank you for contacting MrCoffee®. We appreciate you taking time out of your busy schedule to share this with us and we sincerely apologize for any inconvenience. We are always looking for ways to better our product and service and your feedback is an invaluable part of that process. Have a great day!
Written by a customer while visiting mrcoffee.com
Customer Rating
3
It was a nice coffee pot
on January 31, 2022
Posted by: RandaTaz
from Cleveland
Gender:Female
I loved this coffee pot but wouldn’t recommend getting it the power button just fell off
No, I would not recommend this to a friend.
Response from mrcoffee.comBy MrCoffee, February 4, 2022
Thank you for submitting a review here at Mr. Coffee®. All feedback is important to us and we’re sorry to hear that your coffee maker power button fell off. Rest assured that we are always here to assist you.
This isn't the experience that we want you to have. Your coffee maker has a 1 year warranty. Please contact us or fill up our contact form so we can proceed with the best resolution https://www.mrcoffee.com/support/contact-us. Have a great day!
This isn't the experience that we want you to have. Your coffee maker has a 1 year warranty. Please contact us or fill up our contact form so we can proceed with the best resolution https://www.mrcoffee.com/support/contact-us. Have a great day!
Written by a customer while visiting mrcoffee.com
Customer Rating
2
Very simple to use, but made with very cheap parts
on February 10, 2022
Posted by: Thomas G
from Reedsport, Oregon
Gender:Male
I bought this coffee maker because I just wanted a basic model and my last Mr. Coffee worked for nearly 15 years. I have only had this model for 4 months and the on/off switch no longer works. It is stuck in the on position.
No, I would not recommend this to a friend.
Response from mrcoffee.comBy Mr. Coffee, February 11, 2022
Thank you for reaching out to Mr. Coffee®! We sincerely appreciate your time reaching out and giving us your honest feedback and experience about our Mr. Coffee® 12-Cup Coffeemaker. We're sorry to hear that it broke after 4 months of use.
This isn't the experience that we want you to have. Take note that our products have a year limited warranty and we would love to get you back brewing as soon as possible. To proceed with the best resolution - we kindly request to please contact us directly.
We look forward hearing from you. Have a great day!
This isn't the experience that we want you to have. Take note that our products have a year limited warranty and we would love to get you back brewing as soon as possible. To proceed with the best resolution - we kindly request to please contact us directly.
We look forward hearing from you. Have a great day!
Written by a customer while visiting mrcoffee.com
Customer Rating
2
Stopped sucking water after a month
on June 22, 2022
Posted by: Shad
from Milwaukee WI
Gender:Male
Product worked fine but just steams the water and barely any water comes out now...
Response from mrcoffee.comBy Mr. Coffee, June 22, 2022
Thank you for reaching out to Mr. Coffee®. We are sorry to hear that your coffee maker is not brewing. That is certainly not the experience we want you to have. No worries, we are here to help. If your coffee maker is not brewing, it might be because the unit is not getting enough power from the wall outlet where it is currently plugged in or the wall outlet itself is a non-working outlet. For a possible fix, we advise you to try resetting your coffeemaker by completely emptying the water reservoir and leaving the coffee maker unplugged for 5 minutes. You may also check the troubleshooting steps below:
- Plug the unit into a different wall outlet to ensure that the unit is receiving enough power. Do not use it with any extension cords, power strips, and power converters or inverters as it may affect the coffee maker's performance.
- Insert the filter basket correctly.
- Place the decanter correctly.
- Add the desired amount of coffee.
- Also, try cleaning the coffee maker with a vinegar solution if it hasn't been cleaned recently.
Your Mr. Coffee® 12-Cup Coffeemaker has a 1-year limited warranty. If this doesn't resolve your issue, we'd like to kindly request that you contact us directly or fill in the "Contact Us" link provided below to help you get to the best resolution. Have a good day!
https://www.mrcoffee.com/support/contact-us
- Plug the unit into a different wall outlet to ensure that the unit is receiving enough power. Do not use it with any extension cords, power strips, and power converters or inverters as it may affect the coffee maker's performance.
- Insert the filter basket correctly.
- Place the decanter correctly.
- Add the desired amount of coffee.
- Also, try cleaning the coffee maker with a vinegar solution if it hasn't been cleaned recently.
Your Mr. Coffee® 12-Cup Coffeemaker has a 1-year limited warranty. If this doesn't resolve your issue, we'd like to kindly request that you contact us directly or fill in the "Contact Us" link provided below to help you get to the best resolution. Have a good day!
https://www.mrcoffee.com/support/contact-us
Written by a customer while visiting mrcoffee.com
Customer Rating
3
Haven't used yet and already irritated
on June 26, 2022
Posted by: mijcandrea
from Michigan
Gender:Female
Why is there no instruction manual for this model? I know it is basic, but I have never used one with a water filter and wanted to read something about it.
Response from mrcoffee.comBy Mr. Coffee, June 28, 2022
Thank you for contacting Mr. Coffee®! We sincerely appreciate your support with our brand. We appreciate your time and effort in bringing this to our attention. It's definitely not the experience that we want you to have. We will also make sure that our design and production team are made aware of your feedback. Please know that we appreciate feedback like this as it serves an important role in improving our products. To access and download the instruction manual for your Mr. Coffee 12-Cup Coffeemaker, please click "Support" just on the top right of the Mr. Coffee website, where you can find "Instruction Manuals". We hope this information is useful. Should you have any other questions or concerns, please contact us directly so we can further assist you. We are always happy to help. I hope you enjoy the rest of your day!
Written by a customer while visiting mrcoffee.com