Customer reviews from mrcoffee.com
Mr. Coffee - 12-Cup Easy On/Off Switch Electric Coffee Maker - Black
Average customer rating
4.5
(726 Reviews)
Rating breakdown 726 reviews
5 Stars
561
4 Stars
85
3 Stars
20
2 Stars
20
1 Star
40
90%of customers recommend this product.
(
612 out of
679)
Customer Reviews for Mr. Coffee - 12-Cup Easy On/Off Switch Electric Coffee Maker - Black
Customer Rating
2
Poor design
on July 3, 2021
Posted by: Kyze
from Indianapolis, IN
There are just a lot of issues with the design.
There are so many surfaces inside the tank, lid and brewing area means that there is a ton of leftover water after a pot has been made and consumed. I don't want mold growing in my pot, so I have to clean that up. Also the way top of the pot overlaps it and it's large opening often causes water/coffee to slop onto the counter, especially towards the end of the pot when it needs to be tilted more. I don't mean because I was careless, it's just poorly designed.
The side opening lid was awful as well. I'm not left handed, but it still made it awkward when loading the machine. Also, the machine was deeper and stuck out from the back of the counter more.
A greatest problem, I felt, was the overall bad design of the pot. Aside from the issue with the lid, the handle only being attached at the top made it feel weak and unstable. My old machine had a pot with similar thin glass, but the handle always felt firm and I never worried about anything happening. What I didn't see coming was that when I was drying the pot, 8 days after purchase, the torque on the band attaching the handle just from a gentle drying caused the pot to break.
My first thought was to get a replacement caraf, but on further consideration I'm just going to junk it and find a different brand to buy.
There are so many surfaces inside the tank, lid and brewing area means that there is a ton of leftover water after a pot has been made and consumed. I don't want mold growing in my pot, so I have to clean that up. Also the way top of the pot overlaps it and it's large opening often causes water/coffee to slop onto the counter, especially towards the end of the pot when it needs to be tilted more. I don't mean because I was careless, it's just poorly designed.
The side opening lid was awful as well. I'm not left handed, but it still made it awkward when loading the machine. Also, the machine was deeper and stuck out from the back of the counter more.
A greatest problem, I felt, was the overall bad design of the pot. Aside from the issue with the lid, the handle only being attached at the top made it feel weak and unstable. My old machine had a pot with similar thin glass, but the handle always felt firm and I never worried about anything happening. What I didn't see coming was that when I was drying the pot, 8 days after purchase, the torque on the band attaching the handle just from a gentle drying caused the pot to break.
My first thought was to get a replacement caraf, but on further consideration I'm just going to junk it and find a different brand to buy.
No, I would not recommend this to a friend.
Response from mrcoffee.comBy Mr. Coffee, July 5, 2021
Thank you for contacting Mr. Coffee®! We appreciate you bringing this to our attention and we are sorry to hear that our Mr. Coffee® 12-Cup Coffeemaker didn't meet your expectations. We will make sure that our design and production team are made aware of your feedback about it's reservoir. We are always looking for ways to better our product and services, and your feedback would certainly help us in improving it moving forward.
Thanks again!
Thanks again!
Written by a customer while visiting mrcoffee.com
Customer Rating
3
DOES THE JOB FOR THE PRICE
on July 4, 2021
Posted by: RICK69
from PROSPECT TN
Gender:Male
I BOUGHT THIS ABOUT 2 MONTHS AGO IT DOES WHAT ITS SUPPOSE TO DO MAKE COFFEE NOT WAKE YOU UP IN THE MORNING OR BREW IT BY ITS SELF LIKE THE WATER FILTER FEATURE ONLY THING I DONT LIKE IS NOT POWERING ITS SELF OFF AFTER AWHILE WAS SO USE OF THAT ON MY OLD ONE FOR GOT TO CUT IT OFF THE FIRST COUPLE OF TIMES AND STAYED ON FOR AWHILE WITH NO COFFEE IN POT LUCKY IT DIDNT SHATTER POT
I would recommend this to a friend!
Response from mrcoffee.comBy Mr. Coffee, July 5, 2021
Thanks for contacting Mr. Coffee®! We appreciate you bringing this to our attention and we are sorry to hear that you're having difficulties with your coffee maker. That is definitely not the kind of experience that we want you to have. Our #1 priority is giving high-quality products and we'd like for you to be completely satisfied and get the product's full benefit.
For a possible fix, we advise to try resetting your coffeemaker.
Resetting can be done by completely emptying the water reservoir and leaving the coffee maker unplugged for 5 minutes.
We have high expectations for our products here at Mr. Coffee and we would like to hear more about your experience with your unit. If same problem happens, please contact us. Have a great day!
For a possible fix, we advise to try resetting your coffeemaker.
Resetting can be done by completely emptying the water reservoir and leaving the coffee maker unplugged for 5 minutes.
We have high expectations for our products here at Mr. Coffee and we would like to hear more about your experience with your unit. If same problem happens, please contact us. Have a great day!
Written by a customer while visiting mrcoffee.com
Customer Rating
2
Broken lid
on July 9, 2021
Posted by: Brewtal
The lid broke when I tried to take it off to clean it. I've only had it a couple of weeks. My previous off brand coffee maker lid lasted years. What a disappointment.
No, I would not recommend this to a friend.
Response from mrcoffee.comBy Mr. Coffee, July 12, 2021
Thank you for contacting Mr. Coffee®! We appreciate you bringing this to our attention and we are sorry to hear that your coffee maker's lid broke. It's definitely not the experience that we want you to have. Our #1 priority is giving high-quality products and we'd like for you to be completely satisfied and get the product's full benefit.
We believe that this concern is covered by the wonderful warranty that your product has. In order to proceed with the next steps, we may need to gather more information. We'd like to kindly request that you contact us directly in order to help you get to the best resolution.
We look forward hearing from you.
We believe that this concern is covered by the wonderful warranty that your product has. In order to proceed with the next steps, we may need to gather more information. We'd like to kindly request that you contact us directly in order to help you get to the best resolution.
We look forward hearing from you.
Written by a customer while visiting mrcoffee.com
Customer Rating
2
Disappointed
on July 21, 2021
Posted by: Former Consumer
from California
Gender:Female
As the phrase goes: you get what you pay for. I've always like my previous Mr. Coffee makers even though they leak when you pull out the carafe and it damages the hot plate and it burns off the color.
This new one is nice and very sleek; HOWEVER, the lid edges to the carafe is very deep on the sides and condensation remains there. The water is VERY HOT. When you tilt the pot to pour, water (a lot) spills so you need to put the pot on an absorbent towel, lift the lid carefully, and let the condensation pour out onto a towel and then you can pour the coffee.
Trying to find instructions for the machine is mindboggling! Cutting costs of instruction books? OK, they are basically all the same to clean; however, you cannot read the serial number on the bottom of a black machine. Thankfully I photographed the bottom of the box with the model number. THIS is my LAST Mr. Coffee maker.
This new one is nice and very sleek; HOWEVER, the lid edges to the carafe is very deep on the sides and condensation remains there. The water is VERY HOT. When you tilt the pot to pour, water (a lot) spills so you need to put the pot on an absorbent towel, lift the lid carefully, and let the condensation pour out onto a towel and then you can pour the coffee.
Trying to find instructions for the machine is mindboggling! Cutting costs of instruction books? OK, they are basically all the same to clean; however, you cannot read the serial number on the bottom of a black machine. Thankfully I photographed the bottom of the box with the model number. THIS is my LAST Mr. Coffee maker.
No, I would not recommend this to a friend.
Response from mrcoffee.comBy Mr. Coffee, July 22, 2021
Thank you for contacting Mr. Coffee®! We sincerely appreciate your time reaching out and giving us your honest feedback and experience about our Mr. Coffee® 12-Cup Coffeemaker. We are sorry that it didn't meet your expectations.
We do want you to know that we value your input, suggestions, and criticisms. Your opinions are helpful to us and we apologize for any inconvenience and frustration. If there's anything we can do to assist you, please don't hesitate to contact us.
Have a great day!
We do want you to know that we value your input, suggestions, and criticisms. Your opinions are helpful to us and we apologize for any inconvenience and frustration. If there's anything we can do to assist you, please don't hesitate to contact us.
Have a great day!
Written by a customer while visiting mrcoffee.com
Customer Rating
1
Kaput!
on July 24, 2021
Posted by: RobinsonCoffeeLovers
from Lexington, KY
Gender:Male
Our Mr. Coffee machine went Kaput in less than 6-8 months. Just won't brew at all!
No, I would not recommend this to a friend.
Response from mrcoffee.comBy Mr. Coffee, July 26, 2021
Thank you for reaching to Mr. Coffee® brand. We are sorry to hear that your coffee maker is not brewing. This is certainly not the experience we want you to have. No worries, we are here to help. For a possible fix, we advise to try resetting your coffeemaker by completely emptying the water reservoir and leaving the coffee maker unplugged for 5 minutes. You may also check the troubleshooting steps below:
- Plug to a different wall outlet
- Insert Filter basket correctly
- Place decanter correctly
- Add the desired amount of coffee
- Clean the coffee maker with a vinegar
Your coffee maker has a 1 year limited warranty. If this doesn't resolve your issue, we'd like to kindly request that you contact us directly in order to help you get to the best resolution. Have a good day!
- Plug to a different wall outlet
- Insert Filter basket correctly
- Place decanter correctly
- Add the desired amount of coffee
- Clean the coffee maker with a vinegar
Your coffee maker has a 1 year limited warranty. If this doesn't resolve your issue, we'd like to kindly request that you contact us directly in order to help you get to the best resolution. Have a good day!
Written by a customer while visiting mrcoffee.com
Customer Rating
1
this coffee pot sucks !
on December 24, 2021
Posted by: misty48507
from byron mi
Gender:Female
I have gotten Mr. Coffee - Mr. Coffee® 12-Cup Coffeemaker (white) and ever since I got it , it makes my cups of coffee oily , I changed the water to bottled , it did the same thing , and then I thought it was the coffee , and so I bought a new can coffee , So Its this stupid coffee maker , I had only had it for a month and I am so disappointed .
No, I would not recommend this to a friend.
Response from mrcoffee.comBy Mr. Coffee®, Consumer Care, January 4, 2022
Thanks for contacting the Mr. Coffee® Brand. We appreciate your time and effort for bringing this to our attention. We are sorry to hear that you’re having these issues with your coffee maker. This is certainly not the experience we want you to have. No worries, we are here to help.
Oily coffee can be caused by the coffee grounds themselves, or by a coffee maker that needs to be cleaned. Try cleaning the coffee maker with a vinegar solution if it hasn't been cleaned recently or check the recommended cleaning schedule and procedures. Some coffees are naturally more oily than others.
Your coffee maker has a year of limited warranty. If this doesn't resolve your issue, we'd like to kindly request that you contact us directly or fill in the "Contact us" link provided below so that we can provide you with a better solution.
https://www.mrcoffee.com/support/contact-us
Oily coffee can be caused by the coffee grounds themselves, or by a coffee maker that needs to be cleaned. Try cleaning the coffee maker with a vinegar solution if it hasn't been cleaned recently or check the recommended cleaning schedule and procedures. Some coffees are naturally more oily than others.
Your coffee maker has a year of limited warranty. If this doesn't resolve your issue, we'd like to kindly request that you contact us directly or fill in the "Contact us" link provided below so that we can provide you with a better solution.
https://www.mrcoffee.com/support/contact-us
Written by a customer while visiting mrcoffee.com
Customer Rating
1
Glass pot $ rust
on January 10, 2022
Posted by: JJLFS
from Worcester, MA
Gender:Female
I have had this mr coffee. Almost 5 months. This morning I was pouring the coffee - the handle came apart from the pot & breaking the glass. I have had mr coffee makers in the past this never happened. The heating plate has always rusted, I wipe it dry after each use is this normal?
No, I would not recommend this to a friend.
Response from mrcoffee.comBy Mr. Coffee, January 13, 2022
Thank you for contacting Mr. Coffee®! We believe that this concern is covered by the wonderful warranty that your product has. In order to process a replacement, we may need to gather more information. We'd like to kindly request that you contact us directly in order to help you get to the best resolution. Have a good day!
Written by a customer while visiting mrcoffee.com
Customer Rating
3
Mixed Review - Lid Broke
on January 13, 2022
Posted by: BenBen
from Lincoln, Nebraska
Gender:Male
The price is certainly right on this item, and it brews a good pot of coffee. Two criticisms. First, a couple of times the feature has not worked where you can grab a cup of coffee mid brew, and it is poured hot coffee all over my hand. Secondly, the plastic lid broke almost on the day it arrived. I have searched for hours online, with no replacement found, using the actual serial number, image search, etc. Could you please send me a replacement lid?
No, I would not recommend this to a friend.
Response from mrcoffee.comBy MrCoffee, January 14, 2022
Thank you for contacting Mr. Coffee®! We sincerely appreciate your time reaching out and giving us your honest feedback and experience about your Mr. Coffee® 12-Cup Coffeemaker. We are sorry to hear that the auto-pause feature is not working properly and the carafe lid is damaged. We will make sure that our design and production team are made aware of your experience.
Your coffee maker has a 1-year limited warranty. We'd like to kindly request that you contact us directly to help you get to the best resolution. Have a good day!
Your coffee maker has a 1-year limited warranty. We'd like to kindly request that you contact us directly to help you get to the best resolution. Have a good day!
Written by a customer while visiting mrcoffee.com