Customer reviews from Western Digital
Western Digital - 20TB My Book Duo Desktop RAID External Hard Drive - USB 3.1 - Black
Average customer rating
2.8
(16 Reviews)
Rating breakdown 16 reviews
5 Stars
4
4 Stars
1
3 Stars
3
2 Stars
3
1 Star
5
67%of customers recommend this product.
(
2 out of
3)
Customer Reviews for Western Digital - 20TB My Book Duo Desktop RAID External Hard Drive - USB 3.1 - Black
Customer Rating
1
Western Digital designed to fail.
on March 7, 2023
Posted by: John M
Western Digital hard drive backups Are designed to fail.
Response from Western DigitalBy SM OLS, March 10, 2023
Hello,
We are sorry to hear about your user experience with WD My Book Duo Hard Drives and appreciate your time providing this review and bringing this matter to our attention.
Please let us confirm that there can be multiple factors that may work with or against the drive and we would like to have the opportunity to address your concerns directly as we think there were greater underlying causes that needed to be investigated with care resulting to a positive outcome.
We would request you to open a support ticket in brief and share with possible error screenshots. Please refer to the link mentioned:https://support-en.wd.com/app/ask/session/
All our products must pass our stringent quality standards before leaving our factory to be free from defects in materials and craftsmanship. We stand behind our products throughout the device's factory warranty period. Please contact us via the phone with reference to the review to ensure an overall good experience with Western Digital.
Need Help? Please see our "'Contact Us" page for information.
We are sorry to hear about your user experience with WD My Book Duo Hard Drives and appreciate your time providing this review and bringing this matter to our attention.
Please let us confirm that there can be multiple factors that may work with or against the drive and we would like to have the opportunity to address your concerns directly as we think there were greater underlying causes that needed to be investigated with care resulting to a positive outcome.
We would request you to open a support ticket in brief and share with possible error screenshots. Please refer to the link mentioned:https://support-en.wd.com/app/ask/session/
All our products must pass our stringent quality standards before leaving our factory to be free from defects in materials and craftsmanship. We stand behind our products throughout the device's factory warranty period. Please contact us via the phone with reference to the review to ensure an overall good experience with Western Digital.
Need Help? Please see our "'Contact Us" page for information.
Written by a customer while visiting Western Digital
Customer Rating
1
the device is very slow
on June 25, 2022
Posted by: Anonymous
the device is very slow and the USB C not compatible with MAC
Response from Western DigitalBy SM OLS, June 28, 2022
Hello,
We regret to learn that your My Book Duo Hard Drive is not performing as expected. Slow performance can be caused due to several factors like computer configuration, multiple applications running on the computer while trying to access or backup the data, fragmented disk which may also result in slow computer disk read capability, the total amount of data on a disk and the relative size of each file, encrypted backup or scanning of each file by anti-virus installed in the computer or USB port of the computer with which the drive is connected etc.
Stopping applications and software that use CPU and memory, keeping all the files in a single directory instead spreading them in multiple directories, connecting the drive directly to the USB 3.0 port of the computer and avoiding the USB hub while using the drive, etc. are the recommended steps to enhance the performance of the drive.
As a troubleshooting step, please ensure that the Hard Drive is connected directly on the USB 3.0 port of the computer and the files which you are attempting to copy are not in use by any other program of the computer.
Furthermore, you can also refer to the link suggested below and check for the Theoretical USB Interface Speeds to find out the theoretical speed given by different USB port types.
"Theoretical USB Interface Speeds":
https://support-en.wd.com/app/answers/detail/a_id/5043
All our products must pass our stringent quality standards before leaving our factory to be free from defects in materials and craftsmanship. We stand behind our products throughout the device's factory warranty period. Please contact us via the phone with reference to the review to ensure an overall good experience with Western Digital.
Need Help? Please see our "'Contact Us" page for information.
We regret to learn that your My Book Duo Hard Drive is not performing as expected. Slow performance can be caused due to several factors like computer configuration, multiple applications running on the computer while trying to access or backup the data, fragmented disk which may also result in slow computer disk read capability, the total amount of data on a disk and the relative size of each file, encrypted backup or scanning of each file by anti-virus installed in the computer or USB port of the computer with which the drive is connected etc.
Stopping applications and software that use CPU and memory, keeping all the files in a single directory instead spreading them in multiple directories, connecting the drive directly to the USB 3.0 port of the computer and avoiding the USB hub while using the drive, etc. are the recommended steps to enhance the performance of the drive.
As a troubleshooting step, please ensure that the Hard Drive is connected directly on the USB 3.0 port of the computer and the files which you are attempting to copy are not in use by any other program of the computer.
Furthermore, you can also refer to the link suggested below and check for the Theoretical USB Interface Speeds to find out the theoretical speed given by different USB port types.
"Theoretical USB Interface Speeds":
https://support-en.wd.com/app/answers/detail/a_id/5043
All our products must pass our stringent quality standards before leaving our factory to be free from defects in materials and craftsmanship. We stand behind our products throughout the device's factory warranty period. Please contact us via the phone with reference to the review to ensure an overall good experience with Western Digital.
Need Help? Please see our "'Contact Us" page for information.
Written by a customer while visiting Western Digital
Posted by: dr_danj
Verified Purchase:Yes
easy setup and great performance - precisely what I was looking for
Written by a customer while visiting Western Digital
Posted by: Tom H
Verified Purchase:Yes
Purchase simple, product easy to set up, decent price, love it.
Written by a customer while visiting Western Digital
Posted by: RK Productions
Verified Purchase:Yes
Noisy. Sounds like it's going to crash any moment. USB C port not recognized by computer's C port.
Response from Western DigitalBy SM OLS, August 11, 2022
Hello,
We're sorry to hear about your user experience with WD My Book Duo Desktop Hard Drive and appreciate your time for providing the review.
We would like to directly work with you to gather more details about the issue so that we can provide appropriate resolution or we would request you to open a support ticket. Please refer to the link mentioned:https://support-en.wd.com/app/ask/session/
All our products must pass our stringent quality standards before leaving our factory to be free from defects in materials and craftsmanship. We stand behind our products throughout the device's factory warranty period. Please contact us via the phone to ensure an overall good experience with Western Digital. We'd be happy to help.
Need Help? Please see our "'Contact Us" page for information.
We're sorry to hear about your user experience with WD My Book Duo Desktop Hard Drive and appreciate your time for providing the review.
We would like to directly work with you to gather more details about the issue so that we can provide appropriate resolution or we would request you to open a support ticket. Please refer to the link mentioned:https://support-en.wd.com/app/ask/session/
All our products must pass our stringent quality standards before leaving our factory to be free from defects in materials and craftsmanship. We stand behind our products throughout the device's factory warranty period. Please contact us via the phone to ensure an overall good experience with Western Digital. We'd be happy to help.
Need Help? Please see our "'Contact Us" page for information.
Written by a customer while visiting Western Digital
Customer Rating
4
the best direct attached storage opotion.
on February 10, 2024
Posted by: Snickles
this is a good product. you must be-careful not to unplug this unexpectedly or you will get the orange flashing light. there are a few ways to fix this issue. one way is to power it off and unplug the unit. pull out one of the hard drives. replace it with an empty hard drive. then hook it back up and turn it back on. the unit should be flashing orange again but this time you can use your software to rebuild the raid array.
a second way i was able to fix this unit was after powering off the unit. unhook the unit. swap the 2 hard disk drives around so the drive in the first slot is now in the second slot. put the unit back together and turn on the orange light will be flashing. the software should tell you it needs to rebuild the raid array this .your data is accessible at this time but it will show you it is rebuilding the array. for either option wehen the array is finished rebuilding the unit will now have the white light and will be back to normal. you will not loose any data. i prefer option 1. if you are storing files that you just cant afford to loose then buy an extra matching hard disk drive you will thank mea latter it will be worth the money. this is the best option for a direct attached storage that i have found.
a second way i was able to fix this unit was after powering off the unit. unhook the unit. swap the 2 hard disk drives around so the drive in the first slot is now in the second slot. put the unit back together and turn on the orange light will be flashing. the software should tell you it needs to rebuild the raid array this .your data is accessible at this time but it will show you it is rebuilding the array. for either option wehen the array is finished rebuilding the unit will now have the white light and will be back to normal. you will not loose any data. i prefer option 1. if you are storing files that you just cant afford to loose then buy an extra matching hard disk drive you will thank mea latter it will be worth the money. this is the best option for a direct attached storage that i have found.
I would recommend this to a friend!
Written by a customer while visiting Western Digital
Customer Rating
1
Do Not Buy This Product
on January 11, 2025
Posted by: Farzinmusic
Do not buy this product, be away from that , i bought 2 pair of this product , one of them shows raid issue and finally all data gone, the second one makes some delay on my music softwares and after took it away and bought a new other brand buy with good quality all problems solved, do not buy this trash
No, I would not recommend this to a friend.
Response from Western DigitalBy SM OLS Team, August 8, 2025
Hi, We are sorry to hear about your experience. This is not the quality we aim to provide. Please contact our support team directly at https://support-en.wd.com/app/askweb so we can assist you with troubleshooting or replacement options. We're here to help and ensure that your issue is resolved as quickly as possible.
Written by a customer while visiting Western Digital
Posted by: WLE Inc 1
Verified Purchase:Yes
This is an exceptional external drive, quick and reliable. I use this for all my storage instead of buying more drive space from Apple. This is affordable and easy to hook up.
I would recommend this to a friend!
Written by a customer while visiting Western Digital