Customer reviews from Western Digital
Western Digital - 20TB My Book Duo Desktop RAID External Hard Drive - USB 3.1 - Black
Average customer rating
2.8
(16 Reviews)
Rating breakdown 16 reviews
5 Stars
4
4 Stars
1
3 Stars
3
2 Stars
3
1 Star
5
67%of customers recommend this product.
(
2 out of
3)
Customer Reviews for Western Digital - 20TB My Book Duo Desktop RAID External Hard Drive - USB 3.1 - Black
Customer Rating
1
Unreliable Due to EnclosureSingle Point of Failure
on August 15, 2023
Posted by: RALJ
The main circuit board failed along with one of the two drives. Had it set to RAID 1 (Mirrored). WD tech support said nothing can be done except to buy a new enclosure and put the other working mirrored pair into the new enclosure. Since I purchased two of these units I was able to salvage the data from the working drive but will never buy again because of possibility of enclosure circuit board failure.
Response from Western DigitalBy SM OLS, August 17, 2023
Hello,
We're sorry to hear about your user experience with My Book Duo External Desktop Drives and appreciate your time for providing the review
We are extremely sorry for the inconvenience .This is not the service we ever want for our customers, this usually never happens. Please allow us to make it correct for you, You could raise a concern ticket on the given link, the customer support team get back to you in a earliest possible time . Please refer to the link mentioned: https://support-en.wd.com/app/ask/session/
All our products must pass our stringent quality standards before leaving our factory to be free from defects in materials and craftsmanship. We stand behind our products throughout the device's factory warranty period. We would appreciate the opportunity to assist you further. You can contact us by phone below and provide your details.
Need Help? Please see our "'Contact Us" page for information.
We're sorry to hear about your user experience with My Book Duo External Desktop Drives and appreciate your time for providing the review
We are extremely sorry for the inconvenience .This is not the service we ever want for our customers, this usually never happens. Please allow us to make it correct for you, You could raise a concern ticket on the given link, the customer support team get back to you in a earliest possible time . Please refer to the link mentioned: https://support-en.wd.com/app/ask/session/
All our products must pass our stringent quality standards before leaving our factory to be free from defects in materials and craftsmanship. We stand behind our products throughout the device's factory warranty period. We would appreciate the opportunity to assist you further. You can contact us by phone below and provide your details.
Need Help? Please see our "'Contact Us" page for information.
Written by a customer while visiting Western Digital
Customer Rating
3
Fan periodically goes into turbo mode.
on July 1, 2022
Posted by: George869
These drives have worked ok for me however periodically the fan will go into overdrive mode... it gets really, really loud. At the same time, it will lose it's connection to my PC. The only way to get it back is to unplug it and then plug it back in again. Not a huge show stopper but I've seen other reviews mention this and the same thing happens to me.
Response from Western DigitalBy SM OLS, July 7, 2022
Hello,
We're sorry to hear about your user experience with WD My Book Duo Hard Drive and appreciate your time for providing the review.
We would like to directly work with you to gather more details about the issue so that we can provide appropriate resolution or we would request you to open a support ticket with brief query and screenshots. Please refer to the link mentioned:https://support-en.wd.com/app/ask/session/
All our products must pass our stringent quality standards before leaving our factory to be free from defects in materials and craftsmanship. We stand behind our products throughout the device's factory warranty period. Please contact us via the phone to ensure an overall good experience with Western Digital. We'd be happy to help.
Need Help? Please see our "'Contact Us" page for information.
We're sorry to hear about your user experience with WD My Book Duo Hard Drive and appreciate your time for providing the review.
We would like to directly work with you to gather more details about the issue so that we can provide appropriate resolution or we would request you to open a support ticket with brief query and screenshots. Please refer to the link mentioned:https://support-en.wd.com/app/ask/session/
All our products must pass our stringent quality standards before leaving our factory to be free from defects in materials and craftsmanship. We stand behind our products throughout the device's factory warranty period. Please contact us via the phone to ensure an overall good experience with Western Digital. We'd be happy to help.
Need Help? Please see our "'Contact Us" page for information.
Written by a customer while visiting Western Digital
Customer Rating
2
WD Drive Utilties is so bad
on April 20, 2023
Posted by: mi.ro
The hard drives are okay and good value for money. However, on my M1 Mac they crash a lot. The drive utilities software is very bad and I have older My Book Duos im not using, because the cause errors all the time. Data feels less save due to these problems.
Response from Western DigitalBy SM OLS, April 21, 2023
Hello,
We are sorry for the inconvenience and thank you for bringing this to our attention.
We recommend you to kindly let us know the complete issue in detail along with the error screenshot, so that the concerned team can help troubleshoot the issue and address the concern.
We would request you to open a support ticket in brief and share with possible error screenshots. Please refer to the link mentioned:https://support-en.wd.com/app/ask/session/
All our products must pass our stringent quality standards before leaving our factory to be free from defects in materials and craftsmanship. We stand behind our products throughout the device's factory warranty period. You can contact us directly via phone to address any questions or concerns to ensure a good overall user experience.
Need Help? Please see our "'Contact Us" page for information.
We are sorry for the inconvenience and thank you for bringing this to our attention.
We recommend you to kindly let us know the complete issue in detail along with the error screenshot, so that the concerned team can help troubleshoot the issue and address the concern.
We would request you to open a support ticket in brief and share with possible error screenshots. Please refer to the link mentioned:https://support-en.wd.com/app/ask/session/
All our products must pass our stringent quality standards before leaving our factory to be free from defects in materials and craftsmanship. We stand behind our products throughout the device's factory warranty period. You can contact us directly via phone to address any questions or concerns to ensure a good overall user experience.
Need Help? Please see our "'Contact Us" page for information.
Written by a customer while visiting Western Digital
Posted by: Fred PD
Verified Purchase:Yes
The product was good, but dealing with the company was not.
Response from Western DigitalBy SM OLS Team, November 17, 2021
Hello,
We're sorry to hear about your user experience with the WD My Book Duo and appreciate your time for providing this review.
We were unable to locate you in our system with the information provided in the review. We want an opportunity to make this right and assist you directly to get your concern addressed by our next level of support.
All our products must pass our stringent quality standards before leaving our factory to be free from defects in materials and craftsmanship. We stand behind our products throughout the device's factory warranty period. Please contact us via the phone with reference to the review to ensure an overall good experience with Western Digital.
Need Help? Please see our "'Contact Us" page for information.
We're sorry to hear about your user experience with the WD My Book Duo and appreciate your time for providing this review.
We were unable to locate you in our system with the information provided in the review. We want an opportunity to make this right and assist you directly to get your concern addressed by our next level of support.
All our products must pass our stringent quality standards before leaving our factory to be free from defects in materials and craftsmanship. We stand behind our products throughout the device's factory warranty period. Please contact us via the phone with reference to the review to ensure an overall good experience with Western Digital.
Need Help? Please see our "'Contact Us" page for information.
Written by a customer while visiting Western Digital
Posted by: CrankyXT
Verified Purchase:Yes
Two of my Units Disconnect All the Time and the fans go into overdrive. I have to unplug the unit for 5 mins and then put it back one. Do all the drive checks and it says it is OK!
Response from Western DigitalBy SM OLS Team, October 14, 2021
Hello,
We're sorry to hear about your user experience with the WD My Book Duo and appreciate your time for providing this review.
We were unable to locate you in our system with the information provided in the review. We want an opportunity to make this right and assist you directly to get your concern addressed by our next level of support.
All our products must pass our stringent quality standards before leaving our factory to be free from defects in materials and craftsmanship. We stand behind our products throughout the device's factory warranty period. Please contact us via the phone with reference to the review to ensure an overall good experience with Western Digital.
Need Help? Please see our "'Contact Us" page for information.
We're sorry to hear about your user experience with the WD My Book Duo and appreciate your time for providing this review.
We were unable to locate you in our system with the information provided in the review. We want an opportunity to make this right and assist you directly to get your concern addressed by our next level of support.
All our products must pass our stringent quality standards before leaving our factory to be free from defects in materials and craftsmanship. We stand behind our products throughout the device's factory warranty period. Please contact us via the phone with reference to the review to ensure an overall good experience with Western Digital.
Need Help? Please see our "'Contact Us" page for information.
Written by a customer while visiting Western Digital
Customer Rating
3
Clunky sound every few minutes
on June 4, 2022
Posted by: S Sunshine
It does what it is suppose to, but makes this clunky sound every few minutes even when I am not accessing it. Seems like the drive/disk is continuously spinning, which gets very annoying as it sits on my desk. I probably access files on it once or twice a day, but the thing keeps going like it is being accessed all the time. Really annoying.
Response from Western DigitalBy SM OLS, June 7, 2022
Hello,
We're sorry to hear your user experience with the WD My Book Duo Hard Drive and appreciate your time for providing this review.
Best practice is to run diagnostics with WD Drive Utilities when a drive does not perform as expected or is behaving abnormally. We recommend avoiding USB hubs for external hard drives and therefore connect the drive directly to a USB 3.0 port on the computer. We have placed a few helpful links below providing more information for your convenience.
"Setting up and using WD Security and WD Drive Utilities":
https://support-en.wd.com/app/answers/detail/a_id/13880
"Western Digital Hard Drive Noise"
https://support-en.wd.com/app/answers/detailweb/a_id/32906/kw/noise
If the test is unfortunately inconclusive and you just purchased the drive then you should be able to return it to the place of purchase. However, if you are past their return policy, you can create an RMA through WD and replace the drive under warranty if necessary.
"How to get an RMA to replace a defective product, or obtain a power supply or USB cable for a WD product":
https://support-en.wd.com/app/answers/detail/a_id/10336
All our products must pass our stringent quality standards before leaving our factory to be free from defects in materials and craftsmanship. We stand behind our products throughout the device's factory warranty period. We would appreciate the opportunity to assist you further. You can contact us by phone below and provide your details.
Need Help? Please see our "'Contact Us" page for information.
We're sorry to hear your user experience with the WD My Book Duo Hard Drive and appreciate your time for providing this review.
Best practice is to run diagnostics with WD Drive Utilities when a drive does not perform as expected or is behaving abnormally. We recommend avoiding USB hubs for external hard drives and therefore connect the drive directly to a USB 3.0 port on the computer. We have placed a few helpful links below providing more information for your convenience.
"Setting up and using WD Security and WD Drive Utilities":
https://support-en.wd.com/app/answers/detail/a_id/13880
"Western Digital Hard Drive Noise"
https://support-en.wd.com/app/answers/detailweb/a_id/32906/kw/noise
If the test is unfortunately inconclusive and you just purchased the drive then you should be able to return it to the place of purchase. However, if you are past their return policy, you can create an RMA through WD and replace the drive under warranty if necessary.
"How to get an RMA to replace a defective product, or obtain a power supply or USB cable for a WD product":
https://support-en.wd.com/app/answers/detail/a_id/10336
All our products must pass our stringent quality standards before leaving our factory to be free from defects in materials and craftsmanship. We stand behind our products throughout the device's factory warranty period. We would appreciate the opportunity to assist you further. You can contact us by phone below and provide your details.
Need Help? Please see our "'Contact Us" page for information.
Written by a customer while visiting Western Digital
Posted by: mmesgleski
Verified Purchase:Yes
Great RAID drive. I have it configured as a RAID 1. This is my third WD RAID - all still in operation.
Written by a customer while visiting Western Digital
Customer Rating
1
Horrible
on March 27, 2022
Posted by: tweet
I have had nothing but trouble with this since I got it. On my Mac it constantly disconnects. Now the fan spools up like a turbo for no reason. It's strange because the regular my book drives work great. Avoid. Especially on OSX
Response from Western DigitalBy SM OLS, March 29, 2022
Hello,
We're sorry to hear about your user experience with the WD My Book Duo and appreciate your time for providing this review.
We were unable to locate you in our system with the information provided in the review therefore we request you give us a call so that we can gather more information to isolate the issue and provide an appropriate resolution. We'd be happy to help.
All our products must pass our stringent quality standards before leaving our factory to be free from defects in materials and craftsmanship. We stand behind our products throughout the device's factory warranty period. Please contact us via the phone with reference to the review to ensure an overall good experience with Western Digital.
Need Help? Please see our "'Contact Us" page for information.
We're sorry to hear about your user experience with the WD My Book Duo and appreciate your time for providing this review.
We were unable to locate you in our system with the information provided in the review therefore we request you give us a call so that we can gather more information to isolate the issue and provide an appropriate resolution. We'd be happy to help.
All our products must pass our stringent quality standards before leaving our factory to be free from defects in materials and craftsmanship. We stand behind our products throughout the device's factory warranty period. Please contact us via the phone with reference to the review to ensure an overall good experience with Western Digital.
Need Help? Please see our "'Contact Us" page for information.
Written by a customer while visiting Western Digital