Customer Reviews for GE - Digital Air Fry 8-in-1 Toaster Oven G9OAAASSPSS - Stainless Steel
Customer Rating
5
Great functions
on July 4, 2023
Posted by: a2997
from Louisville KY
Great little oven! It’s a good size and cooks well. It’s also easy to navigate the settings. I purchased the manual version and the time knob is a little challenging to get a specific number of minutes but I’m getting the hang of it.
I really love this little oven. It air fries like a dream. The small oven keeps my family from having to heat up a full sized oven when we want to make something small. Awesome for snacks in the evening!!! The only problem I am having is that my timer knob broke and I cannot find a replacement. I am hoping that GE contacts me with information about where I can buy a replacement ... or better yet, replace them with more durable metal knobs.
Maybe I'm just not used to it yet. Most things are either still raw or burned. I'm disappointed that there is no light when the unit is running. The controls are very hard to turn. Hopefully when I've had a little more experience with it, I'll learn how to use it successfully.
No, I would not recommend this to a friend.
Features
4
Performance
3
Quality
3
Value
5
Response from geappliances.comBy Jonathon@GEA, GE Appliances, May 26, 2023
Hello - Thank you so much for taking some time to share your feedback and review. We really do appreciate it so much. We're sorry to see that the controls are not as easy as they could be.
We are going to be forwarding this information over to our product team to review. This way we can make sure that we are making our appliances as easy to use as we can. While it may seem small, it really is an important factor.
We'd also recommend checking out the cooking guide for this model, it is located on page 9 in the user manual. It goes over optimal placements that can help with the cooking performance. Here is a link: https://products-salsify.geappliances.com/image/upload/s--UAXqT0vW--/e8bf35a961e0f42a1cb9f3e2adb39f8ef13e4683.pdf?
Thank you again for sharing. We hope you have a great week. - Jonathon@GEA
Avoid if you can! Timer knob broke after only 2 months. Tried to get replacement parts with no avail. This shouldn’t happen so early. Very disappointed cause other than that it works well.
No, I would not recommend this to a friend.
Features
3
Performance
4
Quality
3
Value
3
Response from geappliances.comBy MichaelBatGEA, GEAppliances, May 17, 2023
Hello,
We’re so sorry to hear that the timer knob on your toaster oven broke unexpectedly. We know having parts that last is important and we will inform our product team of your experience so we can work to ensure this doesn’t happen in the future. We recommend taking a look at page 11 of your Use and Care manual for information on how to take advantage of your warranty. You can find the manual here:
Control knobs are plastic, held on with a dab of glue and not sturdy. The timer knob requires a good amount of force to operate and eventually the plastic attachment breaks. Ours lasted 5 months. Poor engineering. Surprised at GE and the cost.
No, I would not recommend this to a friend.
Features
4
Performance
5
Quality
1
Value
1
Response from geappliances.comBy Devin@GEA, GE_Appliances, April 24, 2023
Hello,
We are so sorry to hear that you are experiencing this issue with your air fry 7-in-1 toaster oven. This is definitely not the quality that we expect, and we truly apologize for the inconvenience and disappointment.
We would recommend that you take advantage of the manufacturer's warranty and initiate a warranty claim. You can refer to page 11 of the owners manual for instructions on how to initiate a claim at the link below: