Customer reviews from store.irobot.com
iRobot - BRAAVA JET M6 6113 ULTIMATE ROBOT MOP WI-FI CONNECTED - GRAPHITE
Average customer rating
2.9
(134 Reviews)
Rating breakdown 134 reviews
5 Stars
31
4 Stars
26
3 Stars
18
2 Stars
18
1 Star
41
44%of customers recommend this product.
(
57 out of
130)
Customer Reviews for iRobot - BRAAVA JET M6 6113 ULTIMATE ROBOT MOP WI-FI CONNECTED - GRAPHITE
Customer Rating
3
Not recommended at all
on September 17, 2022
Posted by: RSH
from Mt Sterling IL
Verified Purchase:No
This mop gets stuck easily, it will not go over a thin transition from room to room. It's not able to do what it's advertised to be able to do. I will be returning it.
No, I would not recommend this to a friend.
Response from store.irobot.comBy IRobotPWR, IRobotPWR, February 19, 2026
Hi iRobot Customer, this isn't the experience we'd like you to have, and we'd love the opportunity to turn it around.
We have just e-mailed you in order to help out.
We have just e-mailed you in order to help out.
Written by a customer while visiting store.irobot.com
Customer Rating
2
Product died, unable to contact support
on September 16, 2022
Posted by: Scott
from Virginia
Verified Purchase:No
The mopping robot worked for several months then proceeded to die 10 months after purchasing. Robot will not charge, error message says install genuine iRobot battery (which is present) and will do nothing at all. Customer service is not available. Unable to reach anyone on the phone and submitting a ticket via the website with a "2 day" turnaround goes unanswered. For $450, I would think about spending money elsewhere.
No, I would not recommend this to a friend.
Response from store.irobot.comBy IRobotPWR, IRobotPWR, February 19, 2026
Hi Scott, we're sorry to hear that your Robot is experiencing such a complex issue, and we'd love the opportunity to help out and resolve it.
We have just e-mailed you, so we can provide you with a proper solution.
We have just e-mailed you, so we can provide you with a proper solution.
Written by a customer while visiting store.irobot.com
Customer Rating
1
Bad jet
on May 12, 2024
Posted by: Simba
from Seattle,wa
Verified Purchase:No
Used few times getting error 47. Very dissatisfying
No, I would not recommend this to a friend.
Response from store.irobot.comBy IRobotPWR, IRobotPWR, February 19, 2026
Hi Simba, we're sorry to hear that your Robot is experiencing such a complex issue, and we'd love the opportunity to help out and resolve it.
We have just e-mailed you, so we can provide you with a proper solution.
We have just e-mailed you, so we can provide you with a proper solution.
Written by a customer while visiting store.irobot.com
Customer Rating
3
Probably not buying it again
on March 30, 2024
Posted by: Ed K
from San Carlos, CA
Verified Purchase:No
It's dripping cleaning solution on every bump making spots. I have to follow my robot and wipe after it. It gets confused and lost in very simple areas. It goes the same areas again and again and again. It barely goes straight lines. I am not too happy. Yet it misses nothing. That's a plus!
No, I would not recommend this to a friend.
Response from store.irobot.comBy IRobotPWR, IRobotPWR, February 19, 2026
Hi Ed, we are really sorry to hear about the situation. This is definitely not the experience we want our iRobot family to have, and we'd love the opportunity to turn it around.
We have just e-mailed you in order to help out.
We have just e-mailed you in order to help out.
Written by a customer while visiting store.irobot.com
Customer Rating
2
Used to be good, now wondering about planned obsolescence
on April 17, 2024
Posted by: Steve
from Tallahassee, FL
Verified Purchase:No
I have had my Braava jet m6 since late 2021. At first, it was great, paired with my i7, I ran it 3 times weekly over our 2000 sqf home. Overall, no complaint back then, it did what it was advertised to do, and I was happy with it. I wish you could have the mop started after the vacuum was done in a room, rather than with a job, but that's a small inconvenience. However, starting late last year, I began noticing increasing issues with the mop which has made it not worth running anymore. At first it would randomly have wheel or navigation errors for no apparent reason. Next, it started having issues leaving the dock to start a job. I noticed after 2 years, the wheels looked a bit worn, and it was getting caught leaving the flat dock attachment. Despite having replacements for the vacuums, iRobot fails to provide the same support for its mops. However, some grip tape on the dock seemed to have helped the issue. Now, the mop will run part of its job, but when it returns to the dock to charge, it will be unable to find the dock, despite being less than 3 feet away, with obsoletely nothing between it and the dock. I have attempted al suggested troubleshooting options all to no avail. Even as I write this review, I am attempting to remap my home and the mop is randomly stopping to give errors, then starting to working again. I am also getting false errors and false job's ended notifications through the app, while the mop is still running. The only thing I can think of is a degradation of the operating software. I am giving it 2 stars as it used to be great, however, it has just continued to degrade in it performance for the last year. It is a shame as our i7 which is older than the mop is still running strong. However, these will be the last iRobot products I plan to own, I will try Roborock next. For the price, I expect it to work more than 2 years and be able to run without constant attention.
No, I would not recommend this to a friend.
Response from store.irobot.comBy IRobotPWR, IRobotPWR, February 19, 2026
Hi Steve, we apologize for the inconvenience that was caused, and we would be happy to assist you with resolving the issue.
We have just e-mailed you, so we can help out.
We have just e-mailed you, so we can help out.
Written by a customer while visiting store.irobot.com
Customer Rating
5
Easy
on February 19, 2025
Posted by: Mommymaggie
from Pittsburgh pa
Verified Purchase:No
I use it once a week to sweep then mop. I use bins in it. I trek snow so it mops it up. I have another one in my kitchen. I use them both at the same time while I drink a cocktail. It is so easy. I also run my two Roomba vacuums in the rest of my house. Sometimes I'm doing all three floors at once, I love it.
I would recommend this to a friend!
Response from store.irobot.comBy IRobotPWR, IRobotPWR, February 19, 2026
Hi iRobot Customer, thank you for letting us know about your experience. We're happy to hear your excitement for our products!
Written by a customer while visiting store.irobot.com
Customer Rating
4
Love the robot mop
on December 18, 2022
Posted by: Pet Mom
from Northern Virginia
Verified Purchase:No
Cleans beautifully. My only challenge is the charging cord that goes into base. It does not stay locked in. This device and the sweeper are essential if you have pets
I would recommend this to a friend!
Written by a customer while visiting store.irobot.com
Customer Rating
1
Wanted to love it. Had to return both.
on May 8, 2024
Posted by: Annez
from Detroit, MI
Verified Purchase:No
Wanted to love it. Returned the first one due to issues. Returned the second one due to issues. Issues were not spraying, mopping in same area, and on carpet.
No, I would not recommend this to a friend.
Response from store.irobot.comBy IRobotPWR, IRobotPWR, February 19, 2026
Hi Annez, we are really sorry to hear about the situation. This is definitely not the experience we want our iRobot family to have, and we'd love the opportunity to turn it around.
Is it okay if you provide us with iRobot email in order to resolve the issue?
Is it okay if you provide us with iRobot email in order to resolve the issue?
Written by a customer while visiting store.irobot.com