Customer reviews from store.irobot.com
iRobot - BRAAVA JET M6 6113 ULTIMATE ROBOT MOP WI-FI CONNECTED - GRAPHITE
Average customer rating
2.9
(134 Reviews)
Rating breakdown 134 reviews
5 Stars
31
4 Stars
26
3 Stars
18
2 Stars
18
1 Star
41
44%of customers recommend this product.
(
57 out of
130)
Customer Reviews for iRobot - BRAAVA JET M6 6113 ULTIMATE ROBOT MOP WI-FI CONNECTED - GRAPHITE
Customer Rating
4
Top notch cleaning and navigation as well as low maintenance
on October 16, 2022
Posted by: Rich
from San Francisco
Verified Purchase:No
After owning the Braava Jet 240 for many years, I wanted something that could navigate more accurately and clean larger areas better. The M6 exceeded my expectations and then some. Maintenance is identical to the 240 - just fill the tank and wash the cleaning pad as needed. And although it's straight backward /forward cleaning motion seems a bit tedious, it definitely does a more thorough cleaning job on my 30 year plus vinyl floors than the 240. Navigation is excellent too thanks to the built-in camera and the feature that lets me set it to automatically start cleaning after my i3 finishes vacuuming just sweetens the deal. My only complaint are the tires which, after a short amount of time, form uniform cracks which apparently can eventually keep the M6 from docking properly ( haven't personally experienced this yet). When my tires formed cracks, Irobot was kind enough to send me a replacement pair. But I strongly feel irobot needs to either sell replacement tires directly or solve the rubber deterioration problem - the rest of the robot is too good for them not to address this design flaw.
I would recommend this to a friend!
Written by a customer while visiting store.irobot.com
Customer Rating
1
!!! DO NOT PURCHASE !!!
on September 25, 2022
Posted by: Kayla
from Florida
Verified Purchase:No
Buyer BEWARE!! The mop is not made to last and their customer service is worse!!! We have had to have our $500 unit replaced several times and always ends up failing. I never asked for anything for free, never asked for our money back, simply want what I paid for to work. Spent hours on the phone troubleshooting with multiple representatives/managers, was hung up on multiple times, undermined and untimely resulting in being told there is nothing that can be done and we need to purchase another unit. Save your money!! Hopefully this review will stop the next person from purchasing!!
No, I would not recommend this to a friend.
Response from store.irobot.comBy IRobotPWR, IRobotPWR, February 19, 2026
Hi Kayla, we are really sorry to hear about the situation. This is definitely not the experience we want our iRobot family to have, and we'd love the opportunity to turn it around. We have just e-mailed you in order to help out.
Written by a customer while visiting store.irobot.com
Customer Rating
5
The best investment
on January 17, 2023
Posted by: Lilly
from Houston
Verified Purchase:No
Is the best help we can have in a house and in old age . The bad side is keep up breaking but the good side is they will fix it or replace it.
I would recommend this to a friend!
Written by a customer while visiting store.irobot.com
Customer Rating
5
Very pleased
on January 17, 2024
Posted by: Jane
from Arizona
Verified Purchase:No
This mop is great! We mapped our house into two areas. The new pads streak some but after they're washed, it seems fine. What I like best is that it goes under furniture and mops under our bed!
I would recommend this to a friend!
Response from store.irobot.comBy IRobotPWR, IRobotPWR, February 19, 2026
Hi Jane, we are happy you love our products! Please know that we are driven to continually improve our
products to help you do more, every day.
products to help you do more, every day.
Written by a customer while visiting store.irobot.com
Customer Rating
5
Yes
on December 20, 2022
Posted by: Rosie
from Tucson Arizona
Verified Purchase:No
I just love love my iRobot mop it's cute, efficient, and smart. Mopping is my least favorite job and now I don't have to do it anymore!!! I was given my iRobot vacuum as a gift from my Children. Which I can't live without so I decided to treat myself to the iRobot mop. It was so worth it. I purchased the reusable pads which was a great savings. I use my smart phone to program both, and I love when they talk to me if they have a problem! I am 71 years old and enjoying all my new technological robots!!! Can't wait to see what's next a window washer Lol! Mary Simpson
I would recommend this to a friend!
Written by a customer while visiting store.irobot.com
Customer Rating
5
Very satisfied customer!
on December 29, 2022
Posted by: Fnaustin
from Cabot, AR
Verified Purchase:No
I run my Bravva jet once a week, right after I run my Roomba. It does a very good job getting to all sorts of tight spots because of its size. Plus, it doesn't take but a couple of minutes to get it ready to run.
I would recommend this to a friend!
Written by a customer while visiting store.irobot.com
Customer Rating
1
ONLY LASTS LONG ENOUGH TO GET THRU WARRANTY PERIOD
on September 17, 2022
Posted by: Disappointed Client
from Texas
Verified Purchase:No
I purchased a i7 brava m6 bundle a couple years back. They worked amazing when we first got them, really up until about 6 months ago. Then all of a sudden our brava m6 mop stopped working. It wouldn't charge anymore. I contacted customer service and they said it's out of warranty and they couldn't help. After arguing with them about the longevity of the robots only lasting a couple years they caved and sent me a power cord, obviously not the problem, but I guess customer service could say they tried. I also purchased an extra battery at CS's recommendation. Still didn't work. I've tried contacting CS again through email but can't get a response. Maybe I'm old fashioned but if I pay a good amount of money for an item, I expect it to last more than 2 years, warranty or not. And if it doesn't, I expect the manufacturer to take responsibility for a defective item.
No, I would not recommend this to a friend.
Response from store.irobot.comBy IRobotPWR, IRobotPWR, February 19, 2026
Hi iRobot Customer, thank you for letting us know about your situation.
This is definitely not the experience we want for our iRobot family, and we'd be happy to provide you with a proper solution for this issue.
We have just e-mailed you, so we can help out.
This is definitely not the experience we want for our iRobot family, and we'd be happy to provide you with a proper solution for this issue.
We have just e-mailed you, so we can help out.
Written by a customer while visiting store.irobot.com
Customer Rating
3
Wheel issue after 11 months and no replacement available
on October 9, 2022
Posted by: Ashley
from Crown Point, IN
Verified Purchase:No
I bought the Braava M6 in November of 2021 and now, October 2022, the wheel stopped functioning mid-job and I cannot find a replacement on the website. I did all troubleshooting, tried calling and was on how for 20 minutes before being disconnected, and am hoping to get a response to the message I sent. It is still under warranty so I an hoping they will help. I use it once or twice a week for my kitchen, a hallway, foyer, small powder room, and mudroom and I always sweep first so it isn't being overworked. I use the bona cleaner as suggested and sold on the site. When it works, I really like it!!
I would recommend this to a friend!
Response from store.irobot.comBy IRobotPWR, IRobotPWR, February 19, 2026
Hi Ashley, we apologize for the inconvenience that was caused, and we would be happy to assist you with resolving the issue. We have just e-mailed you, so we can help out.
Written by a customer while visiting store.irobot.com