Customer reviews from lockly.com
Lockly - Vision Video Doorbell Smart Lock Deadbolt Edition - Matte Black
Average customer rating
4.8
(558 Reviews)
Rating breakdown 558 reviews
5 Stars
448
4 Stars
84
3 Stars
25
2 Stars
0
1 Star
1
97%of customers recommend this product.
(
500 out of
514)
Customer Reviews for Lockly - Vision Video Doorbell Smart Lock Deadbolt Edition - Matte Black
Customer Rating
5
Best smart lock!
on November 11, 2025
Posted by: Jojo Los Angeles
from Los Angeles, California
Gender:Female
I just love all the features it has and no subscription required! It has built-in camera that is very clear and high definition with two way audio . I can lock and unlock it remotely, access can be codes or fingerprints or key… it’s just incredible. I recommend it highly.!
I would recommend this to a friend!
Response from lockly.comBy Ashley L., Lockly Customer Service, November 12, 2025
We’re thrilled to hear that you’re loving your Lockly and all its features! 😊 It’s great to know the camera, two-way audio, and multiple access options are making things more convenient for you. Thank you so much for your recommendation and for being part of the Lockly family!
Best,
The Lockly Team
Best,
The Lockly Team
Written by a customer while visiting lockly.com
Customer Rating
5
Good
on December 23, 2025
Posted by: Nickwade
from Columbia, SC
Gender:Male
Very good, the app can use some updating otherwise good
I would recommend this to a friend!
Response from lockly.comBy Ashley L., Lockly Customer Service, December 29, 2025
Thank you for your feedback! We’re glad to hear you’re happy with the lock overall. We also appreciate your input about the app — we’re always working to improve it for a smoother and more convenient experience.
Written by a customer while visiting lockly.com
Customer Rating
5
Lockly Vision
on December 29, 2025
Posted by: SafeHome50
I love the smart features and options of my Lockly Vision. I feel secure having the ability to monitor the my safety with a dependable system
Response from lockly.comBy Ashley L., Lockly Customer Service, December 30, 2025
Thank you for your great feedback! We’re thrilled to hear that you love the smart features and options of your Lockly Vision and that it gives you added peace of mind. Providing a dependable, secure system is exactly what we strive for. We truly appreciate you choosing Lockly!
Written by a customer while visiting lockly.com
Customer Rating
4
All the feature one could need in a smart lock
on February 5, 2026
Posted by: Raymond H
from Salisbury, MD
Gender:Male
I had to replace the door that my old Lockly was on, so I bought a replacement. The old lock was working but the display was weathered and not readable .
Response from lockly.comBy Ashley L., Lockly Customer Service, February 5, 2026
Thank you for sharing your experience! We’re glad your old Lockly was still working and understand the need for a replacement when the display became weathered. For future reference, we do offer sun visors to help protect against weather conditions, though results may vary depending on exposure. We appreciate your feedback and hope your new lock serves you just as well.
Written by a customer while visiting lockly.com
Customer Rating
5
thank you for your assistance
on February 18, 2026
Posted by: Gabi
from magnolia TX
Gender:Female
The young lady was very helpful and patient with me until I set up connectivity and reboot the system. thank you
I would recommend this to a friend!
Response from lockly.comBy Ashley L., Lockly Customer Service, February 19, 2026
Thank you for your kind words! We’re so glad to hear that our team member was helpful and patient in getting your system set up. We truly appreciate your feedback and are here anytime you need assistance!
Written by a customer while visiting lockly.com
Customer Rating
5
Great features with great support teams
on April 7, 2026
Posted by: Jimmyy
from Catskills
Gender:Male
I bought this product to allow convenience and peace of mind for my house.
I would recommend this to a friend!
Response from lockly.comBy Ashley L., Lockly Customer Service, April 9, 2026
Thank you for the 5-star review! We’re so glad to hear you chose our product for the convenience and peace of mind it brings to your home—that’s exactly what we aim to deliver. If you ever have any questions or need assistance, we’re always here to help!
Written by a customer while visiting lockly.com