Customer reviews from lockly.com
Lockly - Vision Video Doorbell Smart Lock Deadbolt Edition - Matte Black
Average customer rating
4.8
(558 Reviews)
Rating breakdown 558 reviews
5 Stars
448
4 Stars
84
3 Stars
25
2 Stars
0
1 Star
1
97%of customers recommend this product.
(
500 out of
514)
Customer Reviews for Lockly - Vision Video Doorbell Smart Lock Deadbolt Edition - Matte Black
Customer Rating
5
Good and easy to install smart lock!
on December 1, 2021
Posted by: Charmel
from Edinburg, Texas
Gender:Female
It's easy to install and easy to set up. Useful for package deliveries. We've had it for 3 months now. Had a little glitch in the first month and lockly support team was so helpful with the technical problem. The only downside is the evening video. It's grainy. But we have a 2K security camera for that. This is great as a smart lock and day time video feed. We are happy with it. Especially the fingerprint feature is very convenient.
I would recommend this to a friend!
Written by a customer while visiting lockly.com
Posted by: Iplumbu
from Florida
Gender:Male
Verified Purchase:Yes
The notification when someone is ringing the doorbell needs to be much louder. The fact when I have let someone in remotely and I have to constantly extend the video to give them instructions and they can hardly hear me. And then after extending 3 times it automatically turns video off and my app freezes. The list goes on.
Written by a customer while visiting lockly.com
Customer Rating
5
Amazing
on March 23, 2022
Posted by: Lws2008
from Georgia
Gender:Female
Cannot say enough good things about lockly we bought another one for our closet and love it just as much…
I would recommend this to a friend!
Written by a customer while visiting lockly.com
Customer Rating
5
Best smart lock and doorbell in market. Love it
on March 25, 2022
Posted by: Mohit
from Edmonton, AB
Gender:Male
Moved to my new condo last month, wanted a smart lock and I am very happy to choose the Lockly brand for my smart lock.
Lockly Vision also features a doorbell camera, which makes the whole deal worth it.
I must say, I am very impressed with the quality of this model and love its curvy design.
Installed this lock in less than an hour and all the install instructions are very clear.
Lockly Vision also features a doorbell camera, which makes the whole deal worth it.
I must say, I am very impressed with the quality of this model and love its curvy design.
Installed this lock in less than an hour and all the install instructions are very clear.
I would recommend this to a friend!
Written by a customer while visiting lockly.com
Posted by: Matthew
from Florida
Gender:Male
Verified Purchase:Yes
For the price point, this camera should record during motion dection video,
No, I would not recommend this to a friend.
Written by a customer while visiting lockly.com
Posted by: Sushil
from Mount Prospect, Illinois
Gender:Male
Verified Purchase:Yes
Lacks auto recording when someone press the button.
Lacks motion detection and auto recording.
Lacks motion detection and auto recording.
App is slow, by the time someone rings the doorbell and I open the live view, the person is usually already gone.
I really wanted this to replace a Nest or other doorbells, but it's not there yet.
No, I would not recommend this to a friend.
Written by a customer while visiting lockly.com
Customer Rating
5
Awesome Lock!
on July 11, 2023
Posted by: Jim Roy
from Chevy Chase, MD
Gender:Male
As a Realtor of 25+ years, I've opened over 15,000 front doors. I installed the Lockly Vision in my own home and LOVE IT! Best lock I've ever had. So easy to use the fingerprint and it makes me feel better than I can check if the door is closed and/or locked from my phone anywhere in the world. It gives a great level of comfort. Their tech support is very good. I needed them on a few occasions including the last time I changed the batteries. It's also nice that my kids, 9 and 11, can get into the home and none of us carries a key. Super easy to lock by just touching the front. I've recommended this lock to lots of people and they thank me. It's something you'll use every day and 100% worth the money relative to an inferior system. Get one. Your future self will thank you every single time you come home or leave.
I would recommend this to a friend!
Written by a customer while visiting lockly.com
Customer Rating
1
on February 15, 2025
Posted by: Jason55qu
Just you west your money, don't buy these item it's terrible
Response from lockly.comBy Ashley L., Lockly Customer Service, February 19, 2025
Hello,
I am sorry to hear about your experience. Please note, that we have emailed you and are awaiting your response so we can get to the bottom of the issue and prevent any further frustration. We would appreciate your cooperation while we reach out to you so we can square the concern away and get your lock back up and working.
Thank you!
I am sorry to hear about your experience. Please note, that we have emailed you and are awaiting your response so we can get to the bottom of the issue and prevent any further frustration. We would appreciate your cooperation while we reach out to you so we can square the concern away and get your lock back up and working.
Thank you!
Written by a customer while visiting lockly.com