Customer reviews from lockly.com
Lockly - Vision Video Doorbell Smart Lock Deadbolt Edition - Matte Black
Average customer rating
4.8
(558 Reviews)
Rating breakdown 558 reviews
5 Stars
448
4 Stars
84
3 Stars
25
2 Stars
0
1 Star
1
97%of customers recommend this product.
(
500 out of
514)
Customer Reviews for Lockly - Vision Video Doorbell Smart Lock Deadbolt Edition - Matte Black
Customer Rating
5
Une expérience de service après vente irréprochab.
on July 26, 2025
Posted by: gpierrelouis
from Québec
Gender:Male
Je souhaite remercier sincèrement l’équipe du service à la clientèle de LOCKLY pour l’excellence de leur soutien. Après avoir rencontré un problème de connexion entre ma serrure et l’application, j’ai reçu des instructions claires, structurées et faciles à suivre. Grâce à leur accompagnement, tout fonctionne désormais parfaitement : la connexion est stable, et toutes les fonctionnalités, y compris le déverrouillage à distance, sont pleinement opérationnelles.
Le professionnalisme, la patience et la disponibilité de l’équipe ont été exemplaires du début à la fin. Il est très rassurant de savoir qu’un tel service de soutien est accessible et efficace.
Je recommande sans hésitation LOCKLY, autant pour la qualité de ses produits que pour la fiabilité de son service après-vente. Merci encore pour votre précieuse aide.
I would recommend this to a friend!
Response from lockly.comBy Ashley L., Lockly Customer Service, July 28, 2025
Thank you so much for your kind and detailed feedback! We’re thrilled to hear that our support team was able to guide you through the connection issue and that your lock and app are now working perfectly. Your words about our professionalism and dedication mean a lot to us.
We truly appreciate your recommendation and trust in Lockly. If you ever need assistance in the future, please don’t hesitate to reach out — we’re always here to help!
— Lockly Support Team
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Un grand merci pour votre retour si aimable et détaillé ! Nous sommes ravis d’apprendre que notre équipe d’assistance a pu vous accompagner pour résoudre le problème de connexion et que votre serrure et l’application fonctionnent désormais parfaitement. Vos compliments sur notre professionnalisme et notre dévouement nous touchent beaucoup.
Nous vous remercions sincèrement pour votre recommandation et votre confiance en Lockly. Si vous avez besoin d’aide à l’avenir, n’hésitez pas à nous contacter — nous sommes toujours là pour vous aider !
— L’équipe de soutien Lockly
We truly appreciate your recommendation and trust in Lockly. If you ever need assistance in the future, please don’t hesitate to reach out — we’re always here to help!
— Lockly Support Team
----------------------------------------------------------
Un grand merci pour votre retour si aimable et détaillé ! Nous sommes ravis d’apprendre que notre équipe d’assistance a pu vous accompagner pour résoudre le problème de connexion et que votre serrure et l’application fonctionnent désormais parfaitement. Vos compliments sur notre professionnalisme et notre dévouement nous touchent beaucoup.
Nous vous remercions sincèrement pour votre recommandation et votre confiance en Lockly. Si vous avez besoin d’aide à l’avenir, n’hésitez pas à nous contacter — nous sommes toujours là pour vous aider !
— L’équipe de soutien Lockly
Written by a customer while visiting lockly.com
Customer Rating
5
Needed help and got it!
on July 28, 2025
Posted by: Pine Grove Ave.
from Atlanta, GA.
Faye F. and Rusel B were great in getting back to me! 10 out of 10!! :)
I would recommend this to a friend!
Response from lockly.comBy Ashley L., Lockly Customer Service, July 29, 2025
Thank you so much for the awesome review!
We're thrilled to hear that Faye and Rusel took great care of you—I'll be sure to pass along your kind words to them. A 10 out of 10 definitely makes our day!
We're here anytime you need us.
We're thrilled to hear that Faye and Rusel took great care of you—I'll be sure to pass along your kind words to them. A 10 out of 10 definitely makes our day!
We're here anytime you need us.
Written by a customer while visiting lockly.com
Customer Rating
4
A lock for the future
on August 4, 2025
Posted by: Antoniov
from Mexico City
Gender:Male
Very good stuff. A bit complicated to install. Absolutly a not DYS, you need a professional to install. Works good, batteries last a lot, it is not a very high energy consumer.
I would recommend this to a friend!
Response from lockly.comBy Ashley L., Lockly Customer Service, August 5, 2025
Thank you for your feedback! We’re glad to hear the lock is working well and that the battery life has been solid. While installation can be a bit detailed, our locks are designed for DIY setup, and we’re always happy to assist over the phone to walk you through the process if needed.
📧 help@lockly.com | 📞 669-500-8835
📧 help@lockly.com | 📞 669-500-8835
Written by a customer while visiting lockly.com
Customer Rating
5
Great support!
on August 5, 2025
Posted by: KKel
from Ocean City MD
Gender:Male
I called them and then hung up, about an hour later they called me back and worked with me and got my luck working again. I had switched to new routers and it turned out. It was the battery in the lock itself that needed to be updated! Great work from the LOCKLY team getting me back online.
I would recommend this to a friend!
Response from lockly.comBy Ashley L., Lockly Customer Service, August 6, 2025
Thank you for sharing your experience! We're glad our team was able to follow up and get your lock back online — even after a router change and a battery update. It’s great to hear everything is working smoothly again. If you ever need help in the future, we’re always just a call or email away: 📧 help@lockly.com | 📞 669-500-8835.
— The Lockly Team
— The Lockly Team
Written by a customer while visiting lockly.com
Customer Rating
5
Excellent Customer Service
on August 5, 2025
Posted by: Daddy938
from Brooklyn, NY
Gender:Female
The customer service was excellent, knowledgeable, and professional.
I would recommend this to a friend!
Response from lockly.comBy Ashley L., Lockly Customer Service, August 6, 2025
Thank you for your kind words! We’re delighted to hear you found our customer service excellent, knowledgeable, and professional. If you ever need assistance, we’re here for you: 📧 help@lockly.com | 📞 669-500-8835.
— The Lockly Team
— The Lockly Team
Written by a customer while visiting lockly.com
Customer Rating
5
Great company!
on August 14, 2025
Posted by: Jaymoney
from Saint louis MO
Gender:Male
I had a problem with a lock and lockly fixed it ASAP. I will use lockly for all my lock needs. I have 3 of these locks in my house one on each door.
I would recommend this to a friend!
Response from lockly.comBy Ashley L., Lockly Customer Service, August 15, 2025
Thanks for your trust and loyalty! We’re happy we could fix your lock quickly and that you’ve chosen Lockly for all your doors. We’re here whenever you need us!
Written by a customer while visiting lockly.com
Customer Rating
5
Great Service
on August 17, 2025
Posted by: Nick B
Gender:Male
Lost connection and could not see, but Eunice helped reconnect. Thank you.
I would recommend this to a friend!
Response from lockly.comBy Ashley L., Lockly Customer Service, August 18, 2025
Thank you for sharing your experience! We’re glad Eunice was able to help you quickly reconnect and get everything working smoothly. We appreciate you taking the time to let us know!
If you ever need assistance in the future, we’re always here:
📧 help@lockly.com
📞 669-500-8835
If you ever need assistance in the future, we’re always here:
📧 help@lockly.com
📞 669-500-8835
Written by a customer while visiting lockly.com
Customer Rating
5
Awesome lock, great support!
on August 19, 2025
Posted by: Aross
from Rochester, NY
Gender:Female
We've had this lock for about 4 years and have gone through a couple moves which has caused some disconnection issues here and there. All in all the lock is easy to install and relatively easy to control. And each time we need help lockly is extremely helpful with getting everything back in working order! Highly recommend
I would recommend this to a friend!
Response from lockly.comBy Ashley L., Lockly Customer Service, August 20, 2025
Thank you so much for your continued support over the years! We’re thrilled to hear that your Lockly has stayed with you through multiple moves and that our support team was able to assist whenever needed. It's great to know the installation and control have remained easy for you. Your recommendation means a lot to us!
If you ever need anything in the future, we're always here to help.
If you ever need anything in the future, we're always here to help.
Written by a customer while visiting lockly.com