Customer reviews from lockly.com
Lockly - Vision Video Doorbell Smart Lock Deadbolt Edition - Matte Black
Average customer rating
4.8
(558 Reviews)
Rating breakdown 558 reviews
5 Stars
448
4 Stars
84
3 Stars
25
2 Stars
0
1 Star
1
97%of customers recommend this product.
(
500 out of
514)
Customer Reviews for Lockly - Vision Video Doorbell Smart Lock Deadbolt Edition - Matte Black
Customer Rating
5
Excellent
on June 23, 2025
Posted by: Utom
from DFW area
Gender:Male
I bought last month and installed it 2 weeks ago, seems very good.
I would recommend this to a friend!
Response from lockly.comBy Ashley L., Lockly Customer Service, June 24, 2025
Thanks for your feedback! We're glad to hear your lock is working well so far. If you ever need assistance or have questions, we're here to help. Welcome to the Lockly family!
Written by a customer while visiting lockly.com
Customer Rating
5
Best lock on the market!
on June 28, 2025
Posted by: Wilson
from Sunrise, Florida
Gender:Male
We bought this lock and we got it home and opened the box we said “oh this looks hard to install” but we said we can do it and we found out that it was VERY easy to install! The lock has been working perfect since day one! Even our neighbor bought one also. If you’re looking for a lock then this is the one!
I would recommend this to a friend!
Response from lockly.comBy Ashley L., Lockly Customer Service, June 30, 2025
Thank you for sharing your experience! We’re glad the installation was easier than expected and that your lock has been working perfectly. Love that your neighbor joined the Lockly family too!
If you need anything, we’re here:
📧 help@lockly.com | 📞 669-500-8835
If you need anything, we’re here:
📧 help@lockly.com | 📞 669-500-8835
Written by a customer while visiting lockly.com
Customer Rating
5
Great lock.
on June 28, 2025
Posted by: Juoel
from Virginia
Gender:Female
Best product ever. The feathers are so good. It's effortless to use
Response from lockly.comBy Ashley L., Lockly Customer Service, June 30, 2025
Thank you! We’re thrilled to hear you find the features so easy and enjoyable to use. Your support means a lot to us!
📧 help@lockly.com | 📞 669-500-8835
📧 help@lockly.com | 📞 669-500-8835
Written by a customer while visiting lockly.com
Customer Rating
5
Great features
on June 30, 2025
Posted by: Russell
from Chicago Illinois
Gender:Male
I bought this 4 years ago I’m so happy I did and I can recommend a friends for this product
I would recommend this to a friend!
Response from lockly.comBy Ashley L., Lockly Customer Service, July 1, 2025
Thank you so much for your wonderful feedback! We’re thrilled to hear you’re still happy with your Lockly after 4 years. Your recommendation means a lot to us!
If you ever need anything, we're always here to help.
If you ever need anything, we're always here to help.
Written by a customer while visiting lockly.com
Customer Rating
5
Great product
on July 5, 2025
Posted by: Daddy Eddie
from Weatherford Texas
Gender:Male
Very convenient, it really is life changing having this lock!
I would recommend this to a friend!
Response from lockly.comBy Ashley L., Lockly Customer Service, July 9, 2025
Thank you! We’re so glad Lockly is making life more convenient for you. 😊
If you need anything, just reach out:
📧 help@lockly.com | 📞 669-500-8835
If you need anything, just reach out:
📧 help@lockly.com | 📞 669-500-8835
Written by a customer while visiting lockly.com
Customer Rating
5
Very Pleased
on July 8, 2025
Posted by: LaRon
from AZ
Gender:Male
This company and support team are the best in understanding your issues and helping you to fix the issue.
Response from lockly.comBy Ashley L., Lockly Customer Service, July 9, 2025
Thank you for the kind words! We’re proud to have a support team that truly cares and is ready to help.
If you need anything, just reach out:
📧 help@lockly.com | 📞 669-500-8835
If you need anything, just reach out:
📧 help@lockly.com | 📞 669-500-8835
Written by a customer while visiting lockly.com
Customer Rating
5
Lockly Vision and Support Experience with Ellie!!
on July 12, 2025
Posted by: Anonymous
from United Arab Emirates
Gender:Male
I’ve been using the Lockly Vision smart lock for several years now, and I can confidently say it’s one of the most reliable and innovative smart home products I’ve owned. The combination of fingerprint access, video doorbell integration, and remote management gives both peace of mind and convenience, especially for someone who travels frequently like myself.
What truly elevates the experience, however, is the exceptional support from Ellie. From the very first order to ongoing guidance and troubleshooting over the years, Ellie has consistently gone above and beyond. Ellie's responsiveness, product knowledge, and willingness to help, even with the smallest queries has made managing and upgrading my Lockly system a seamless experience.
I was so impressed that I also purchased the Lockly Vision Elite for my holiday home, and again, I’m very pleased. The installation was straightforward, the app is intuitive, and the product simply works, day in and day out.
Highly recommended, both the Lockly Vision line and the outstanding support team behind it.
I would recommend this to a friend!
Written by a customer while visiting lockly.com
Customer Rating
4
Nice lock, missing some integrated features
on July 16, 2025
Posted by: Jahnny
from Minnesota
Gender:Male
Takes 8 batteries, requires an annoying base station to be physically connected to a router which is very inconvenient. Nice lock otherwise, works well, looks nice and has good functionality. Do not like the wired door sensor as it's unsightly and cannot add a wireless one. Needs to have these features included within the lock and that will help immensely.
I would recommend this to a friend!
Response from lockly.comBy Ashley L., Lockly Customer Service, July 16, 2025
Thanks for your honest feedback! We're glad to hear you like the lock’s performance, look, and functionality. We understand your concerns about the battery count, base station setup, and the wired door sensor—your suggestions are valuable and will help us improve future versions. We appreciate you taking the time to share your experience!
Written by a customer while visiting lockly.com