Customer reviews from lockly.com
Lockly - Vision Video Doorbell Smart Lock Deadbolt Edition - Matte Black
Average customer rating
4.8
(558 Reviews)
Rating breakdown 558 reviews
5 Stars
448
4 Stars
84
3 Stars
25
2 Stars
0
1 Star
1
97%of customers recommend this product.
(
500 out of
514)
Customer Reviews for Lockly - Vision Video Doorbell Smart Lock Deadbolt Edition - Matte Black
Customer Rating
5
Amazing customer service
on May 22, 2025
Posted by: The ultimate locking mech
from Virgina
Gender:Male
Amazing customer service, I would recommend this product for use to protect home and never missed delivery.
I would recommend this to a friend!
Written by a customer while visiting lockly.com
Customer Rating
5
Well designed, secure lock
on May 26, 2025
Posted by: The person who's is Mike
from Ridgely,, Md
Gender:Male
These locks were installed in a house I bought. The former owner had to deactivate his account for me to take over (makes sense), and once I got set up, I am very happy with my locks.
I would recommend this to a friend!
Written by a customer while visiting lockly.com
Customer Rating
5
Excellent and Reliable Lock!!
on May 28, 2025
Posted by: Alel2
from Clarksville, TN
Gender:Male
I've been using the Lockly Lock for the past 2 years and have enjoyed a priceless peace of mind with all the convenient controls and safety features it provides.
I am simply glad I chose Lockly Lock over the other brands. Its easy to install and configure, and easy to operate and manage.
Don't waste time... get it... worth it.
I am simply glad I chose Lockly Lock over the other brands. Its easy to install and configure, and easy to operate and manage.
Don't waste time... get it... worth it.
I would recommend this to a friend!
Written by a customer while visiting lockly.com
Customer Rating
5
Help !
on May 31, 2025
Posted by: KPM1
from Atlanta
Gender:Female
Xian was very helpful in restoring our use of our Lockly !
I would recommend this to a friend!
Written by a customer while visiting lockly.com
Customer Rating
5
Fingerprint is one of the best features I like
on June 3, 2025
Posted by: Tony P
from Galveston Texas
Gender:Male
I bought this LOCK little over two years ago. It is worked flawlessly easy to set up like the style of it. I would recommend this to anybody.
I would recommend this to a friend!
Response from lockly.comBy Ashley L., Lockly Customer Service, June 4, 2025
Thank you so much for your continued support over the past two years! We’re thrilled to hear your Lockly has been working flawlessly and that you’re happy with both the setup and design. Recommendations like yours mean the world to us!
If you ever need assistance, feel free to reach out at 📧 help@lockly.com or 📞 669-500-8835 — we’re always here for you.
Also, don’t forget: you can earn $50 through our referral program for every successful friend you refer. Thanks again for being part of the Lockly family!
If you ever need assistance, feel free to reach out at 📧 help@lockly.com or 📞 669-500-8835 — we’re always here for you.
Also, don’t forget: you can earn $50 through our referral program for every successful friend you refer. Thanks again for being part of the Lockly family!
Written by a customer while visiting lockly.com
Customer Rating
5
Apoyo a desvinculacion
on June 4, 2025
Posted by: Alejand.serret
from Queretaro, México
Gender:Male
Desde el momento que me contacte con ellos, fueron muy amables y profesionales.
Estuvieron en todo momento al pendiente de mi probelmatica hasta que se finiquito.
Estuvieron en todo momento al pendiente de mi probelmatica hasta que se finiquito.
I would recommend this to a friend!
Response from lockly.comBy Ashley L., Lockly Customer Service, June 4, 2025
¡Muchas gracias por compartir tu experiencia! Nos alegra saber que nuestro equipo fue amable y profesional, y que te acompañaron durante todo el proceso hasta resolver tu problema.
Si necesitas ayuda en el futuro, no dudes en contactarnos en 📧 help@lockly.com o al 📞 669-500-8835. ¡Siempre estamos aquí para ayudarte!
Además, si conoces a alguien que pueda beneficiarse de Lockly, recuerda que puedes ganar $50 por cada referido exitoso a través de nuestro programa de referidos.
¡Gracias por confiar en Lockly!
Si necesitas ayuda en el futuro, no dudes en contactarnos en 📧 help@lockly.com o al 📞 669-500-8835. ¡Siempre estamos aquí para ayudarte!
Además, si conoces a alguien que pueda beneficiarse de Lockly, recuerda que puedes ganar $50 por cada referido exitoso a través de nuestro programa de referidos.
¡Gracias por confiar en Lockly!
Written by a customer while visiting lockly.com
Customer Rating
4
Great lock with amazing features
on June 5, 2025
Posted by: Koutazer0
from Cape Coral, Fl
Gender:Male
I bought this lock 2 years ago to replace a basic "smart" lock that was installed by my alarm company. The features of this lock are incredible and we love the ability to send one time codes for the dog sitters.
I would recommend this to a friend!
Response from lockly.comBy Ashley L., Lockly Customer Service, June 5, 2025
Thank you for being a loyal Lockly user for the past two years! We’re so glad to hear that our advanced features — especially the one-time access codes — have been a helpful upgrade from your previous smart lock. It’s great to know it’s making life easier for you (and your dog sitters)!
We truly appreciate your support and feedback.
📧 help@lockly.com
📞 669-500-8835
We truly appreciate your support and feedback.
📧 help@lockly.com
📞 669-500-8835
Written by a customer while visiting lockly.com
Customer Rating
5
Good Technology
on June 7, 2025
Posted by: Phaggy20
from TX
Gender:Male
I bought this smart lock with front video camera few days ago and it works well, i love the real time video view and the ability register your fingerprint on it.
I would recommend this to a friend!
Response from lockly.comBy Ashley L., Lockly Customer Service, June 9, 2025
Thank you for your great review! We’re so glad to hear you’re enjoying the real-time video view and the fingerprint registration feature. It’s awesome to know the smart lock is working well for you just days after getting it. If you have any questions or need assistance, feel free to reach out anytime!
Written by a customer while visiting lockly.com