Customer reviews from lockly.com
Lockly - Vision Video Doorbell Smart Lock Deadbolt Edition - Matte Black
Average customer rating
4.8
(558 Reviews)
Rating breakdown 558 reviews
5 Stars
448
4 Stars
84
3 Stars
25
2 Stars
0
1 Star
1
97%of customers recommend this product.
(
500 out of
514)
Customer Reviews for Lockly - Vision Video Doorbell Smart Lock Deadbolt Edition - Matte Black
Customer Rating
5
Easy entry
on March 19, 2025
Posted by: Pen1
from Jarrell texas
Gender:Female
Had to get support twice and had great help each time
I would recommend this to a friend!
Written by a customer while visiting lockly.com
Customer Rating
5
Great futures
on March 23, 2025
Posted by: RICHRBK
from Springfield, Oregon
Gender:Male
I’m happy with the product. I bought this product from Home Depot.
I would recommend this to a friend!
Written by a customer while visiting lockly.com
Customer Rating
5
Great Device
on March 24, 2025
Posted by: Honey Comb Hideout
from Waldorf MD
Gender:Female
I brought this lock three months ago and it’s replace my old camera door bell combo
I would recommend this to a friend!
Written by a customer while visiting lockly.com
Customer Rating
5
Hard set up / but worth it
on March 25, 2025
Posted by: Marissa
from Birmingham, AL
Gender:Female
Was very difficult to set up when it had original owners tied to the lock, but once set up - love all the features.
I would recommend this to a friend!
Written by a customer while visiting lockly.com
Customer Rating
5
So helpful
on March 25, 2025
Posted by: DerrickM
from Houston TX
Gender:Male
May Del Prado, provided great customer service. She was able to walk me through the issue, in the matter of minutes. I believe the call was like 4 minutes. Thank you May.
I would recommend this to a friend!
Written by a customer while visiting lockly.com
Customer Rating
4
Missing 1 feature to make it the best in market
on March 27, 2025
Posted by: El Rey
from Nolanville, Texas
Gender:Male
This is in awesome lock only wish it had a motion sensor to let would be porch thifes know that they are being recorded and alert me on my phone exactly every time someone was close enough to my door that was not supposed to be there like the Ring door camera or Vivint door camera then this lock would be a Dimond best of the best in my opinion
No, I would not recommend this to a friend.
Written by a customer while visiting lockly.com
Customer Rating
4
The lock wouldn’t connect to WiFi, engineers fixed
on April 10, 2025
Posted by: DT + AM
from Colorado
Gender:Male
Our Lockly Vision app had trouble connecting to the new modem. I called and work with a help specialist for an hour, then their engineering team work on it overnight and it worked great the next day. Very happy to have the lock working completely! They provided extra tips for using the app and changing the battery. Only drawback was it took a while to fix.
I would recommend this to a friend!
Written by a customer while visiting lockly.com
Customer Rating
5
Customer service
on April 11, 2025
Posted by: Abbey
from Baltimore
Gender:Female
Excellent customer service even if they missed my calls they always always return my calls now I never receive that type special service A+ from me.
I would recommend this to a friend!
Written by a customer while visiting lockly.com