Customer reviews from lockly.com
Lockly - Vision Video Doorbell Smart Lock Deadbolt Edition - Matte Black
Average customer rating
4.8
(558 Reviews)
Rating breakdown 558 reviews
5 Stars
448
4 Stars
84
3 Stars
25
2 Stars
0
1 Star
1
97%of customers recommend this product.
(
500 out of
514)
Customer Reviews for Lockly - Vision Video Doorbell Smart Lock Deadbolt Edition - Matte Black
Customer Rating
3
Does the job
on October 1, 2024
Posted by: Cree
Gender:Female
Had this for several months....it works...but every so often it gets knocked off the "network" and the functions that make it worth the price don't work AND it's difficult to troubleshoot and fix. I just wait for the lock to come back on line which could be days to weeks. It could be user error, but the help function is not user friendly nor model specific.
No, I would not recommend this to a friend.
Response from lockly.comBy Ashley L., Lockly Customer Service, October 2, 2024
Hello,
I am sorry to hear about the troubles. It looks like we actually spoke yesterday and were able to resolve your inquiry in a quick resolution. For that, I appreciate your time and loyalty to Lockly.
Please note, if these issues continue we are here 24/7 to assist.
Feel free to reach out to us if it ever occurs again.
Thank you!
I am sorry to hear about the troubles. It looks like we actually spoke yesterday and were able to resolve your inquiry in a quick resolution. For that, I appreciate your time and loyalty to Lockly.
Please note, if these issues continue we are here 24/7 to assist.
Feel free to reach out to us if it ever occurs again.
Thank you!
Written by a customer while visiting lockly.com
Customer Rating
4
Good quality vision in day lighting not good night
on October 5, 2024
Posted by: Gordon
from Perth
Gender:Male
I bought this a month ago had a few problems installing as I was trying to use existing holes they should have more options in a simple cover plate then mount to that photo below. Also when door is rung instead of a just a notification it should open app so it's ready to operate instead of then having to go to app and then wait for connections
I would recommend this to a friend!
Response from lockly.comBy Ashley L., Lockly Customer Service, October 7, 2024
Hi,
Thank you for your feedback! We appreciate you taking the time to share your thoughts. We understand the frustration with installation and the desire for more options for the cover plate. Your suggestions about the app experience are valuable, and we’ll definitely pass them along to our team for consideration. If you need any assistance or further support with the installation, please don’t hesitate to reach out!
Thank you for your feedback! We appreciate you taking the time to share your thoughts. We understand the frustration with installation and the desire for more options for the cover plate. Your suggestions about the app experience are valuable, and we’ll definitely pass them along to our team for consideration. If you need any assistance or further support with the installation, please don’t hesitate to reach out!
Written by a customer while visiting lockly.com
Customer Rating
4
This lock self locks,which give such peace of mind
on October 13, 2024
Posted by: Phil
from Victoria
Gender:Male
We replaced an existing touch screen coded lock - but it was not a smart lock. I love all the functions this lock allows me to do - eg self locking, camera to see who is at your door, finger print unlocking and remote lock or unlock from anywhere - Brilliant lock.Would recommend to anyone that needs the above feature's.
I would recommend this to a friend!
Written by a customer while visiting lockly.com
Customer Rating
4
Love it
on November 1, 2024
Posted by: Ty J
from Virginia
Gender:Male
Overall, I’m very satisfied with the LOCKLY Vision Pro. The fingerprint recognition and keypad make entry super convenient, and the built-in camera adds an extra layer of security by allowing me to see who’s at the door from my phone. The installation was straightforward, and the app is pretty user-friendly. My only minor complaint is that the camera doesn’t always record events, which can be a bit frustrating when I want to review activity. But overall, it’s a great smart lock that combines security and convenience. Definitely worth considering if you’re looking to upgrade your home security!
I would recommend this to a friend!
Written by a customer while visiting lockly.com
Customer Rating
5
Best Doorbell
on November 4, 2024
Posted by: UD2025
Gender:Male
I love this doorbell on every two-way communication,very safe, self-solar charged, and fingerprint. What a Combination. Can't ask for a better doorbell than this one.Definitely A BIG YES YES AND YES.
I would recommend this to a friend!
Written by a customer while visiting lockly.com
Customer Rating
5
Extremely convenient.
on November 14, 2024
Posted by: Richg
from Fort Myers, FL
Gender:Male
Got this last year in May and it’s worth it, would definitely recommend
I would recommend this to a friend!
Written by a customer while visiting lockly.com
Customer Rating
5
Great Features
on January 27, 2025
Posted by: Misha
from FLORIDA
Gender:Female
I am so happy with this lock. So happy and I feel more safe than ever.
I would recommend this to a friend!
Written by a customer while visiting lockly.com
Customer Rating
5
Great features great device all in one.
on January 28, 2025
Posted by: Anonymous
from Florida
Gender:Male
It's a great opportunity to have a all-in-one device and only use one app I plan on buying more locks. It is a bit pricey for them but the support and the quality you receive is worth it.
I would recommend this to a friend!
Written by a customer while visiting lockly.com