Customer reviews from lockly.com
Lockly - Vision Video Doorbell Smart Lock Deadbolt Edition - Matte Black
Average customer rating
4.8
(558 Reviews)
Rating breakdown 558 reviews
5 Stars
448
4 Stars
84
3 Stars
25
2 Stars
0
1 Star
1
97%of customers recommend this product.
(
500 out of
514)
Customer Reviews for Lockly - Vision Video Doorbell Smart Lock Deadbolt Edition - Matte Black
Customer Rating
4
Great little smart doorbell and deadbolt
on August 31, 2022
Posted by: Niko
from New York, NY
Gender:Female
I'm really pleased with our new smart lock, all 6 family members have adapted to using it, it gives us the option of offering self-check-in for our AirBnB guests, and we can remote buzz delivery or maintenance workers in remotely. Customer Service has been great too whenever I faced a small issue or had a question
I deducted 1 star due to:
-only 2 account members being able to see the video feed. (Why would you want any of your trusted members/ or in my case family members able to see that who the person is before coming to the door). It's an easily avoidable security risk.
- ditto the above with only 2 users having the option of receiving phone alerts when the bell is pushed. This should be an optional setting afmins can give to any user they choose.
- if the batteries aren't placed just right and using the ribbon the battery drains at lightning speed. But otherwise is a champ.
- a battery model like this should be able to use rechargeable batteries, this model does not
(There's a new edition in black that has a chargeable solar panel and I've heard rumors it might be rechargeable battery safe. I'd rec that model if you're looking to buy now
I would recommend this to a friend!
Response from lockly.comBy Customer Solutions, September 1, 2022
We are happy to hear you love your new Lockly smart lock! Thank you for sharing your feedback as we are aways looking for ways to improve our products and services. We understand your need for multiple admins so everyone in your household is able to get notifications and view the camera. FOr security purposes, there can only be 1 main admin account on the Lockly app. While you can have up to 5 users share the main admin account only 1 person can view the camera at a time. Our engineering and development team are aware of this feature request and will consider it for the future.
Yes, the Vision Elite comes with 2 lithium battery packs and built-in solar panels that are designed to slow down the device's power consumption for extended battery life. If the battery level is very low or dead, you can power the lock with a 9V Battery by placing it on the bottom of the exterior side of the lock between the two silver terminals. Vision Elite also has Night Vision and Motion detection. The Vision Elite lock is currently sold exclusively in store or online at Best Buy.
Yes, the Vision Elite comes with 2 lithium battery packs and built-in solar panels that are designed to slow down the device's power consumption for extended battery life. If the battery level is very low or dead, you can power the lock with a 9V Battery by placing it on the bottom of the exterior side of the lock between the two silver terminals. Vision Elite also has Night Vision and Motion detection. The Vision Elite lock is currently sold exclusively in store or online at Best Buy.
Written by a customer while visiting lockly.com
Posted by: Lynn
from New york
Gender:Female
Verified Purchase:Yes
Good features but not practical. It does not connect to wifi without an ethernet cable. We have had the lock for a month and we are still troubleshooting the remote operation. The numbers pad is not very practical because it is crowded and rather small print.
No, I would not recommend this to a friend.
Response from lockly.comBy Customer Solutions, September 8, 2022
We are sorry you are having issues with the remote access of your lock. We would like to get more details of the problem and provide troubleshooting to resolve the issue. Please email us at help@lockly.com or give us a call at 669-500-8835, and we'll be happy to further assist you.
Written by a customer while visiting lockly.com
Customer Rating
5
Safe, Reliable, Easy to use
on September 22, 2022
Posted by: Jorge1083
from Tijuana Mexico
Gender:Male
We installed the Lockly vision doorbell as our main entrance lock, and it's awesome, easy to install, use, and very reliable, we got full control of our home access in minutes.
I would recommend this to a friend!
Written by a customer while visiting lockly.com
Customer Rating
5
A whole pkg solution: Security + Keyless + …
on September 24, 2022
Posted by: K. Smith
from Phoenix, AZ
Gender:Female
Verified Purchase:Yes
I love it!!! I was looking for keyless entry and security separately when I came across this and I absolutely Love it! Easy to set up, easy to use and secure!! Win-win-win!
I would recommend this to a friend!
Written by a customer while visiting lockly.com
Customer Rating
3
Malfunctions
on October 2, 2022
Posted by: Jordan
from Miami
Gender:Female
I bought this a year ago. It was working fine. It sent me an alert that I have to chance the battery. After I changed the battery, I had to reset the system. Two days after resetting the system, the door alarm stop working and I couldn’t access the system remotely.
No, I would not recommend this to a friend.
Response from lockly.comBy Customer Solutions, October 4, 2022
We sincerely apologize for this issue and any inconvenience it has caused. We would like to look into this issue further and provide more troubleshooting to resolve the issue. Please reach out to us at help@lockly.com or give us a call at 669-500-8835, and we'll be happy to further assist you.
Written by a customer while visiting lockly.com
Customer Rating
5
Love the LOCKLY
on October 17, 2022
Posted by: L the L
from Bowie, MD
Gender:Female
The best words to describe the LOCKLY are well-made, secure and stylish. I didn’t go wrong with this purchase!!
I would recommend this to a friend!
Written by a customer while visiting lockly.com
Posted by: Happy
Gender:Male
Verified Purchase:Yes
Awesome product that adds an immediate impact on our home automation and sense of security. Easy to install and integrate into network
I would recommend this to a friend!
Written by a customer while visiting lockly.com
Customer Rating
5
great lock
on October 24, 2022
Posted by: pppppp
from Las Vegas
Gender:Male
i’m so happy good quality good design good price I like it
I would recommend this to a friend!
Written by a customer while visiting lockly.com