Customer reviews from lockly.com
Lockly - Vision Video Doorbell Smart Lock Deadbolt Edition - Matte Black
Average customer rating
4.8
(558 Reviews)
Rating breakdown 558 reviews
5 Stars
448
4 Stars
84
3 Stars
25
2 Stars
0
1 Star
1
97%of customers recommend this product.
(
500 out of
514)
Customer Reviews for Lockly - Vision Video Doorbell Smart Lock Deadbolt Edition - Matte Black
Posted by: Eric7719
from Oakland
Verified Purchase:Yes
Lock controls work well, video/audio quality is not very good. Batteries are draining quickly. Wished I could return this one for the solar one. It uses 8 AA batteries. Will probably only last our business 4 weeks.
No, I would not recommend this to a friend.
Response from lockly.comBy Customer Solutions, August 12, 2022
We apologize for any issues you are having with your lock and any inconvenience it has caused. Your satisfaction is very important to us and we would like to get more details of the problem and provide troubleshooting to resolve the issue. Please email us at help@lockly.com or give us a call at 669-500-8835, and we'll be happy to further assist you.
Written by a customer while visiting lockly.com
Customer Rating
5
Love the auto lock feature.
on August 16, 2022
Posted by: New homeowner
from Clermont, Florida
Gender:Female
The auto lock feature is ideal when you have teenagers that forget to lock the door at night. This gives me peace of mind and additional security.
I would recommend this to a friend!
Written by a customer while visiting lockly.com
Customer Rating
5
Simple, safe & secure
on August 17, 2022
Posted by: Judy.groovy
from WA
Gender:Female
Love this LOCKLY deadbolt. It’s simple, safe & secure & definitely sends a clear message to uninvited visitors.
I would recommend this to a friend!
Written by a customer while visiting lockly.com
Posted by: Randy G.
from Kill Devil Hills, North Carolina
Gender:Male
Verified Purchase:Yes
Great product. Easy to install. The lock died after about 8 months. Contacted customer service and they replaced the lock and furnished a return shipping label for the old one. Getting approval for replacement was a little tricky, but I understand that they have to go through the process to assure that there is no fraud. I juist purchased another one for my son and daughter-in-law.
I would recommend this to a friend!
Written by a customer while visiting lockly.com
Customer Rating
3
Not quite perfect
on August 20, 2022
Posted by: Ben H
from Palm Harbor, Florida
Gender:Male
I bought this 2 1/2 weeks ago and still deciding if I am going to keep or return. I agree with everyone else that the installation was easy and the lock is quality made. We went from a keypad lock (4 digit code and no video) to this one. There should be an option for a four or six digit code. I personally like the 4 digit code and with the random shifting of numbers on keypad I believe it would be very secure.
Video quality is great in the day and good (almost great) at night. When I bought this I was under the impression it would have motion activated video like most of the other doorbell cameras. This is a big downfall for this camera. One of the reasons I bought it was to keep track of packages when delivered and to know when someone is approaching the house. The only time the camera is activated is when someone rings the doorbell on the lock or attempts to use keypad and doesn’t get the code right.
If you are looking for a camera with motion sensor this is not the camera. I am seriously contemplating returning it and getting one that has a motion sensor. Otherwise this camera in near perfect.
Video quality is great in the day and good (almost great) at night. When I bought this I was under the impression it would have motion activated video like most of the other doorbell cameras. This is a big downfall for this camera. One of the reasons I bought it was to keep track of packages when delivered and to know when someone is approaching the house. The only time the camera is activated is when someone rings the doorbell on the lock or attempts to use keypad and doesn’t get the code right.
If you are looking for a camera with motion sensor this is not the camera. I am seriously contemplating returning it and getting one that has a motion sensor. Otherwise this camera in near perfect.
No, I would not recommend this to a friend.
Response from lockly.comBy Customer Solutions, August 23, 2022
We are very sorry you are not completely satisfied with your Vision smart lock. I have passed your request for a 4-digit code to our engineer team for their consideration in the future. We have recently released our Vision Elite (available exclusively at Best Buy) which has motion detection and night vision. We want you to be happy with our product and would like to offer a resolution to you. Please email us at help@lockly.com or give us a call at 669-500-8835, so we can see what we can do for you.
Written by a customer while visiting lockly.com
Customer Rating
5
Easy to install and easy to program
on August 22, 2022
Posted by: Cpq4gold
from New Port Richey Fl
Gender:Female
Very happy with this lock and look good at my door
I would recommend this to a friend!
Written by a customer while visiting lockly.com
Posted by: Frank A
from Florida
Gender:Male
Verified Purchase:Yes
I love my LOCKLY vision, it is the most sophisticated smart lock out there. I’m saving to get two more for my home office and back door.
I would recommend this to a friend!
Written by a customer while visiting lockly.com
Posted by: Ellisa
from Florida
Gender:Female
Verified Purchase:Yes
Love this lock!!! Only thing we don’t like is that we can’t change the doorbell sound.
I would recommend this to a friend!
Written by a customer while visiting lockly.com