Customer reviews from brother-usa.com
Brother - Sewing 1634DX 3/4 Thread Serger with Differential Feed
Average customer rating
4.3
(36 Reviews)
Rating breakdown 36 reviews
5 Stars
26
4 Stars
5
3 Stars
0
2 Stars
1
1 Star
4
100%of customers recommend this product.
(
13 out of
13)
Customer Reviews for Brother - Sewing 1634DX 3/4 Thread Serger with Differential Feed
Customer Rating
1
Works great until it doesn't.
on November 19, 2024
Posted by: Fashion week designer
from New Orleans
It worked great until a pin came out of the needle plate. No replacement parts.
Response from brother-usa.comBy Brother Customer Service, November 20, 2024
Thanks for taking the time to review your experience with the Brother 1634DX. We appreciate your feedback. We would love to hear from you with more details to be able to better assist you. Our Brother Customer Support Team is available to assist you direct:
https://www.brother-usa.com/support/1634DX
https://www.brother-usa.com/support/1634DX
Written by a customer while visiting brother-usa.com
Customer Rating
1
Broke easy, impossible to fix on my own
on November 16, 2024
Posted by: Linds51
from Utah
This is so beyond frustrating. Similar to another recent review, I have spent weeks trying to figure out why my right needle was slipping out. My needle broke in half and hit my hand as I was using the machine. I’ve bought two different parts, visited 2 different service centers and couldn’t find the part to replace the black piece that holds the needles. It’s impossible to find the right one and I got one that could work but now I can’t find the screw size to fit it. I can find parts for any other machine, why not this one?? Between my serger and my brother SE700 embroidery machine, I’m at my wits end with Brother. I used to be a very avid Brother enthusiast but I doubt I’ll buy another Brother machine.
Response from brother-usa.comBy Brother Customer Service, November 19, 2024
Thanks for taking the time to review your experience with the Brother 1634DX. We appreciate your feedback. I’m sorry to hear that you are having some issues and are unable to find the part needed for the Brother 1634DX. I sincerely apologize for any inconvenience this issue may have caused you. We’d like an opportunity to help. Please contact us directly at:
https://www.brother-usa.com/support/1634DX
https://www.brother-usa.com/support/1634DX
Written by a customer while visiting brother-usa.com
Customer Rating
5
Excellant machine
on September 20, 2024
Posted by: Psamedic
Great machine does what’s needed very nicely. Sews right out of the box.
Written by a customer while visiting brother-usa.com
Customer Rating
5
Wonderful
on July 29, 2024
Posted by: Claudia
from San Jose, California
This serger is wonderful, especially for a beginner. Easy to thread, great tips on changing threads and so easy to see knit fabrics. I love it! A game Chan. I have it side by side with my sewing machine. My clothes have a professional finish that I could not accomplish with my brother cp100x.
Written by a customer while visiting brother-usa.com
Customer Rating
1
Don't waste your time. Parts are non-existent!
on June 17, 2024
Posted by: Charlottesews
from Quincy, WA
This machine is beyond frustrating! My right needle won't stay in place and continues to slide down as I sew. I have gone through 8needles in two weeks. It took me too long to figure out it was the needle sliding. I had convinced myself the cotton I was using had a secret life of metal. My final straw was when the needle hit me in the face and caused me to bleed. I was horrified and grateful I hadn't hit my eye. I'm now late for my project and trying to figure out how to finish.
Response from brother-usa.comBy Brother Customer Service, June 18, 2024
I’m sorry to hear that you are having some issues with the Brother 1634DX. And also would like to apologizes on a needle hitting you in the face and causing you to bleed. I sincerely apologize for any inconvenience this issue may have caused you. We’d like an opportunity to help. Please contact us directly at:
https://www.brother-usa.com/support/1634DX
https://www.brother-usa.com/support/1634DX
Written by a customer while visiting brother-usa.com
Customer Rating
2
Can't find replacement blades!!!!
on February 17, 2024
Posted by: KittyJ
from PA
Nice machine but good luck finding a replacement blade, my machine is worthless!!!
Response from brother-usa.comBy Brother Customer Service, February 20, 2024
We apologize for any inconvenience. The replacement blades/knives for the Brother 1634DX are only available from a Brother authorized dealer and they set the pricing on the parts that they sell. Please contact your local authorized Brother Innov-ís Dealer for more information at the link below:
https://www.brother-usa.com/dealer-locator
https://www.brother-usa.com/dealer-locator
Written by a customer while visiting brother-usa.com
Customer Rating
4
Finally a easy to use Serger
on October 24, 2023
Posted by: Nancy
from Florida
Much easier to operate than my former machine. Have finished several projects.
Written by a customer while visiting brother-usa.com
Customer Rating
5
They are marked clearly how to operate and thread
on May 6, 2023
Posted by: Anonymous
from Reading, PA
I love my Brother machines,and I love the tray added to collect the cut off waste
Written by a customer while visiting brother-usa.com