Customer reviews from motorola.com
Motorola - Refurbished Excellent - razr 2024 256GB (Unlocked) - Koala Gray
Average customer rating
4
(109 Reviews)
Rating breakdown 109 reviews
5 Stars
66
4 Stars
14
3 Stars
7
2 Stars
6
1 Star
16
72%of customers recommend this product.
(
55 out of
76)
Customer Reviews for Motorola - Refurbished Excellent - razr 2024 256GB (Unlocked) - Koala Gray
Customer Rating
5
Great phone
on April 18, 2025
Posted by: Matt82
from Chico ca
I absolutely love this phone. I have had it for about 4 or 5 months now and I have not been disappointed in any way. Best phone I have ever had, even over iphone
I would recommend this to a friend!
Response from motorola.comBy Nate, Motorola Customer Care, April 18, 2025
Hi Matt82! Thanks for choosing us as your device provider. Remember we're always here to help if you need any technical assistance. I encourage you to follow our official community page at https://forums.lenovo.com/t5/motorola-razr-50-motorola-razr-2024/bd-p/razr_50_razr_2024_en.
Written by a customer while visiting motorola.com
Customer Rating
1
Bummer phone!
on April 17, 2025
Posted by: GeeMoney
I personally am very disappointed with this phone. When I switched from my nord n20 phone to the Motorola razor, I was very disatisfied. The only thing I see different is how much more expensive it is and it's not even as good as the nord n20. I'll never buy another Motorola phone ever again. Period.
Response from motorola.comBy Mitch, Motorola Customer Care, April 21, 2025
Hi GeeMoney, Thank you for sharing your feedback with us. We’re sorry to hear you feel that way and that your experience did not meet your expectations. As we stand by our phones, we'd like to know more details. We have sent you an email. Please reply to it for further assistance.
Written by a customer while visiting motorola.com
Customer Rating
5
Great phone
on April 17, 2025
Posted by: JoshStick
Have had the razor 2024 about a month. Was worried about how a folding phone would hold up but got a case for it and have dropped it a couple times, which is not usual for me; and it's been fine. Love the little external screen for quick glances and then some without having to open the phone. Small phone when I want it. Biger phone when I need it.
Response from motorola.comBy Carlos, Motorola Customer Care, April 19, 2025
Thanks for sharing your experience! It’s great to hear that your Razr 2024 is holding up well and that you’re enjoying the flexibility of the foldable design. The external screen really is a game-changer for quick tasks! Glad to know the case is doing its job too. To be up to date with our devices, please follow our official community page: https://forums.lenovo.com/t5/motorola-razr-50-motorola-razr-2024/bd-p/razr_50_razr_2024_en
Written by a customer while visiting motorola.com
Customer Rating
3
Great physical appreance, lacking in UI, camera
on April 16, 2025
Posted by: Tori B
from Florida
All the reviews online are good, but honestly there are many things that are lacking. Some apps won't open properly. I notice it with whatsapp. The camera is totally awful!! Video recording at night is super horrible, even compared with my S21. The appearance is impressive, but internal screen protector can be more premium. It cathes a lot of dust!!
Response from motorola.comBy Mitch, Motorola Customer Care, April 18, 2025
Hi Tori, Thank you for sharing your feedback with us. We appreciate you taking the time to detail your experience with the device. We are glad to hear that you find the physical appearance of the device impressive. We’re sorry to hear about the problems you're experiencing with the camera, video recording, and app performance. Your concerns regarding WhatsApp and the camera quality, especially in low-light conditions, are important to us. We stand behind our products, and we would like to help you get this sorted. Please check the email we sent you and reply at your earliest convenience.
Written by a customer while visiting motorola.com
Customer Rating
5
I am really enjoying this phone.
on April 12, 2025
Posted by: Germainme
from Milwaukee, wi
I've only had the Motorola Razr for about a month. I have had all Samsung s series in the past (tried an I phone for about a week and couldn't make the switch- so I was worried this would be the same) Apparently, I just need an android. This phone is fun and easy to use/set up/ transition, lots of cool features- some of which I'm still discovering. My only complaint is that I only have men's jeans so I could fit the ever larger phones in my pocket, now the Razr drops too deep inside, not the worst problem to have-if you wear women's pants you'll finally be able to fit your phone in those useless pockets!
I would recommend this to a friend!
Response from motorola.comBy Mitch, Motorola Customer Care, April 15, 2025
Hi Germainme, We're thrilled to hear you're enjoying your new Razr and that the switch from your previous devices has been such a smooth and fun experience. It’s awesome that you’re still discovering features. We truly appreciate your feedback and are glad to have you in the Motorola family. If you're interested, we'd like to hear your story and share it with Moto Razr users here: https://forums.lenovo.com/t5/motorola-razr-50-motorola-razr-2024/bd-p/razr_50_razr_2024_en.
Written by a customer while visiting motorola.com
Customer Rating
5
Awesome design! Hope Motorola keeps making them
on April 10, 2025
Posted by: jakejc795
from Brookings, SD
I've had this phone a couple weeks, and I have been very impressed with the functionality and size when "flipped"/folded.
I would recommend this to a friend!
Response from motorola.comBy Mitch, Motorola Customer Care, April 14, 2025
Thank you for the fantastic feedback, Jakejc795. We're so glad to hear you're loving the design and functionality of your device. We hope to keep bringing you more of these great experiences in the future. Your support means a lot, and we appreciate you being a part of the Motorola family! If you would like to join the official community page, kindly go to this link: https://forums.lenovo.com/t5/motorola-razr-50-motorola-razr-2024/bd-p/razr_50_razr_2024_en.
Written by a customer while visiting motorola.com
Customer Rating
4
Solid....
on April 10, 2025
Posted by: Hankypoo
Love it super easy to use and fits easily into my pocket. Sold sturdy.. great audio & Video..
Response from motorola.comBy Mitch, Motorola Customer Care, April 15, 2025
Thank you so much for the awesome feedback, Hankypoo. We're thrilled to hear you're loving your phone and that it's hitting all the right notes, from ease of use to pocket-friendly design and great audio/video quality. We truly appreciate you being part of the Motorola family. If you're interested, please follow our official community page: https://forums.lenovo.com/t5/motorola-razr-50-motorola-razr-2024/bd-p/razr_50_razr_2024_en.
Written by a customer while visiting motorola.com
Customer Rating
2
Good phone
on April 9, 2025
Posted by: Macmittenz
It's nice
Just very slow compared to Galaxy phones
Just very slow compared to Galaxy phones
Response from motorola.comBy Mitch, Motorola Customer Care, April 14, 2025
Hi Macmittenz, We’re glad to hear you think it’s a good phone, but we’re sorry to hear that the performance hasn’t met your expectations. We understand how important speed and responsiveness are in your daily experience. We’ve sent you an email to assist you further with the concern you’re facing. Please check your inbox and reply at your earliest convenience. Thank you!
Written by a customer while visiting motorola.com