Customer reviews from motorola.com
Motorola - Refurbished Excellent - razr 2024 256GB (Unlocked) - Koala Gray
Average customer rating
4
(109 Reviews)
Rating breakdown 109 reviews
5 Stars
66
4 Stars
14
3 Stars
7
2 Stars
6
1 Star
16
72%of customers recommend this product.
(
55 out of
76)
Customer Reviews for Motorola - Refurbished Excellent - razr 2024 256GB (Unlocked) - Koala Gray
Customer Rating
5
A Second Chance
on June 14, 2026
Posted by: yogi
My second experience with a RAZR; my first, a few years ago ended with pixel creases appearing across the fold line, ultimately culminating in a flashing display rendering the phone unusable...
Have high hopes for this 2024 RAZR lasting longer; with the external display I manage to utilize the phone without constantly opening and closing the display. I love a foldable phone, the price was right, and at this point I have only positive feelings about giving the Motorola RAZR a second chance....
Have high hopes for this 2024 RAZR lasting longer; with the external display I manage to utilize the phone without constantly opening and closing the display. I love a foldable phone, the price was right, and at this point I have only positive feelings about giving the Motorola RAZR a second chance....
Response from motorola.comBy Mitch, Motorola Customer Care, June 14, 2026
Hi Yogi, Thank you for giving the Motorola Razr another chance and for sharing your experience with us. We're sorry to hear that your previous Razr developed display problems over time, and we understand how disappointing that must have been. We're delighted to know that your new Razr 2024 has been meeting your expectations so far. It's great to hear that you're enjoying the external display, the foldable design, and the overall value the device offers. We designed the external screen to help users access key features more conveniently, and we're glad it has been a positive addition to your experience. We truly appreciate your continued support and confidence in Motorola. We hope your Razr 2024 continues to serve you well for years to come. In case you need help, kindly visit our official Moto Razr community page: https://forums.lenovo.com/t5/motorola-razr-50-motorola-razr-2024/bd-p/razr_50_razr_2024_en.
Written by a customer while visiting motorola.com
Customer Rating
5
Great folding phone, great razr.
on June 12, 2026
Posted by: Paul Lau
from Woodland, CA
I bought this razr-2024 a month ago. It is an excellent phone with light weight, fast and smooth respond, small size and beautiful outlook. The screen protection sheet is very important. I think Motorola should highlight it with special color or label that is easy for customers to alert. Anyway, I am very satisfied with my new phone.
Beside, the moto apps are somewhat useful. However, it has no music app. The note pad is also lack of secret protection function. Motorola should take a look at Samsung notes and consider its advantages.
For the price, it is undoubtedly worthy for it. It maybe the most affordable and prestigious folding phone that I can trust.
Beside, the moto apps are somewhat useful. However, it has no music app. The note pad is also lack of secret protection function. Motorola should take a look at Samsung notes and consider its advantages.
For the price, it is undoubtedly worthy for it. It maybe the most affordable and prestigious folding phone that I can trust.
I would recommend this to a friend!
Response from motorola.comBy Mitch, Motorola Customer Care, June 12, 2026
Hi Paul, Thank you for sharing such detailed feedback. We’re glad to hear you’re enjoying your phone, especially its lightweight design, smooth performance, and overall foldable experience. It’s great to know you feel it offers strong value and reliability. We also appreciate your suggestions regarding the screen protection guidance and app features. Feedback like yours is very helpful and will be shared with the appropriate teams for review as we continue improving the experience. If you're interested, please follow our official community page: https://forums.lenovo.com/t5/motorola-razr-50-motorola-razr-2024/bd-p/razr_50_razr_2024_en.
Written by a customer while visiting motorola.com
Customer Rating
4
Build is superior to Samsung Z flip
on May 24, 2026
Posted by: Corin
from New jersey
I am an iPhone user but have android a try because of the appeal of this phone. Having the phone closed and being able to send messages through the external screen is my favourite feature of this phone. Apple users may not be used to frequent updates, different mode of notification styles and phone tends to be a little prone to lagging. Only complaint is that my phone was sent without the complimentary promotional case.
I would recommend this to a friend!
Response from motorola.comBy Mitch, Motorola Customer Care, May 25, 2026
Hi Corin, Thank you for sharing your experience and for taking the time to leave such detailed feedback. We’re glad to hear you’re enjoying the external display messaging feature and that the device has made a strong impression, especially coming from another ecosystem. It’s also helpful to hear your observations around notifications, performance, and update patterns as you get familiar with the Android experience. We’re sorry to hear that the complimentary promotional case was not included with your device. If you ever need help, give us a holler or reach out to our official Moto Razr community page: https://forums.lenovo.com/t5/motorola-razr-50-motorola-razr-2024/bd-p/razr_50_razr_2024_en.
Written by a customer while visiting motorola.com
Customer Rating
5
I don't have one favorite feature!
on May 8, 2026
Posted by: Gracie
I have had my razr for just a bit over a year and have had no problems what so ever! It's a great pocket size phone! I love everything about it, believe me if I had any problems I'm one to complain! You must try an pick up on these deals many colors to choose from! I want to purchase another just for a new color lol
I would recommend this to a friend!
Response from motorola.comBy Mitch, Motorola Customer Care, May 10, 2026
Hi Gracie, We're thrilled to hear you've had such a great experience with your Razr and that it's been reliable and convenient in a pocket-sized design you enjoy. It's also great to know you're enjoying the variety of colors available. We truly appreciate your support and thank you for choosing Motorola. If you're interested, please follow our official community page: https://forums.lenovo.com/t5/motorola-razr-50-motorola-razr-2024/bd-p/razr_50_razr_2024_en.
Written by a customer while visiting motorola.com
Customer Rating
5
I would buy another one!
on May 7, 2026
Posted by: PantherFB
I love this phone! It has so many awesome features, and when my screen broke, I was still able to use my phone because of the screen on the outside.
Response from motorola.comBy Carlos, Motorola Customer Care, May 8, 2026
HI PantherFB, Thank you for your feedback! We’re glad to hear you’re loving the phone and finding the features useful, especially the external screen, helping you stay connected even after the main display was damaged. You can join our official community page if you would like to know more about the exciting features of our devices: https://forums.lenovo.com/t5/motorola-razr-50-motorola-razr-2024/bd-p/razr_50_razr_2024_en
Written by a customer while visiting motorola.com
Customer Rating
5
on May 7, 2026
Posted by: pawtucketpat142
from IL
Love the chop chop flashlight gesture. The twist to turn on camera is awesome too. Folds to wallet size and isn't the encumbrance modern slab phones have become. Feels like a wallet in the back pocket.
I would recommend this to a friend!
Response from motorola.comBy Carlos, Motorola Customer Care, May 8, 2026
Hi pawtucketpat142, Thank you for your feedback! We’re glad to hear you’re enjoying the gesture features like the flashlight and camera shortcuts, and that the foldable design feels convenient and easy to carry. You can join our official community page if you would like to know more about the exciting features of our devices: https://forums.lenovo.com/t5/motorola-razr-50-motorola-razr-2024/bd-p/razr_50_razr_2024_en
Written by a customer while visiting motorola.com
Customer Rating
5
New Features
on April 21, 2026
Posted by: MR REP
from Milwaukee, WI
I had a 2023 Razr, this one has new and better features
I would recommend this to a friend!
Response from motorola.comBy Mitch, Motorola Customer Care, April 23, 2026
Thank you for your feedback! We’re glad to hear you’re enjoying the upgraded features compared to your Moto Razr 2023 and that the newer model has been a positive improvement for you. We appreciate your continued support and are happy you’re having a great experience with your device. To be up to date with our devices, please follow our official community page: https://forums.lenovo.com/t5/motorola-razr-50-motorola-razr-2024/bd-p/razr_50_razr_2024_en.
Written by a customer while visiting motorola.com
Customer Rating
5
One of the best.
on April 14, 2026
Posted by: Jessep
from Michigan
3rd 2024 razr love em I accidently broke the first 2 (no case):) but I love it it's been with me about 2 years good folding phone I miss the first one they came out with that idea was amazing truly one of a kind I'm broke or id go buy that one again. Motorola thanks for great years of awesome phones to ones native heart to yours.
I would recommend this to a friend!
Response from motorola.comBy Mitch, Motorola Customer Care, April 14, 2026
Hi Jessep, Thank you for your heartfelt feedback! We’re truly glad to hear how much you’ve enjoyed your Razr experience and that the foldable design continues to be something you love. It’s wonderful to know the device has been a part of your journey over the years and that it has made such a strong impression on you. We also appreciate your loyalty to Motorola and your kind words about our products. If you're interested, please follow our official community page: https://forums.lenovo.com/t5/motorola-razr-50-motorola-razr-2024/bd-p/razr_50_razr_2024_en.
Written by a customer while visiting motorola.com