Customer reviews from motorola.com
Motorola - Refurbished Excellent - razr 2024 256GB (Unlocked) - Koala Gray
Average customer rating
4 out of 5
4
(109 Reviews)
Open Ratings Snapshot
Rating breakdown 109 reviews
5 Stars
66
4 Stars
14
3 Stars
7
2 Stars
6
1 Star
16
72%of customers recommend this product. 
(
55 out of 76
)
Best Buy Privacy Policy
Customer Reviews for Motorola - Refurbished Excellent - razr 2024 256GB (Unlocked) - Koala Gray
Customer Rating
5 out of 5
5
Great Product
on May 27, 2025
Posted by: Terence
from Atlanta, GA
Love it! So happy i decided to try it. Will probably stick with the line.
I would recommend this to a friend!
Response from motorola.comBy MitchMotorola Customer CareMay 28, 2025
We're so glad to hear you’re loving your new Motorola phone, Terence. Thank you for giving us a try, it means a lot to know you’re happy with your choice and even considering sticking with the Motorola family. If you're interested, please follow our official community page: https://forums.lenovo.com/t5/motorola-razr-50-motorola-razr-2024/bd-p/razr_50_razr_2024_en.
Written by a customer while visiting motorola.com
Customer Rating
4 out of 5
4
Super phone with a few technical issues
on May 26, 2025
Posted by: Min2025
I bought this phone mid March, I had issues with delivery and just got my phone mid April. I am very happy with the phone and I love the color...but it had some issues when in use like (i) slowing down while using some apps, (ii) issues with headphones, voices not heard sometimes, (iii) issues sometimes with the display on small screen
Response from motorola.comBy MitchMotorola Customer CareMay 27, 2025
Hi Min2025, Thank you so much for sharing your experience, and we're glad to hear that you're enjoying the design and especially the color. We're sorry to hear that you've encountered some technical problems. That’s certainly not the experience we aim to deliver. Performance slowdowns, headphone audio problems, and display glitches on the external screen are concerns. As we stand behind our products, we would like to have the opportunity to investigate your concern. Please check the email that we have sent you so we can further discuss this matter. Thank you.
Written by a customer while visiting motorola.com
Customer Rating
5 out of 5
5
I love the flip and the orange!
on May 20, 2025
Posted by: Chloe S
I bought the 2024 Razor of course (; I LOVE it. Probably the coolest and funnest phone I've ever owned. Very glad I bought it! I had an Iphone15 before this. It has some awesome features and perks, if you play with it.
Response from motorola.comBy MitchMotorola Customer CareMay 22, 2025
Hi Chloe, We’re so glad you’re loving your phone. Thanks for giving Razr a shot. We’re thrilled it’s been such a fun experience for you. To be up to date with our devices, please follow our official community page: https://forums.lenovo.com/t5/motorola-razr-50-motorola-razr-2024/bd-p/razr_50_razr_2024_en.
Written by a customer while visiting motorola.com
Customer Rating
5 out of 5
5
Classy and great features
on May 18, 2025
Posted by: Ade88
from Lagos Nigeria
I bought this phone a month ago and it's classy with great features.
I would recommend this to a friend!
Response from motorola.comBy MitchMotorola Customer CareMay 19, 2025
Hi Ade88, Thank you for the kind words! We're so glad to hear you're enjoying your new phone and loving its classy design and features. We appreciate you being a part of the Motorola family! If you would like to join the official community page, kindly go to this link: https://forums.lenovo.com/t5/motorola-razr-50-motorola-razr-2024/bd-p/razr_50_razr_2024_en.
Written by a customer while visiting motorola.com
Customer Rating
5 out of 5
5
on May 16, 2025
Posted by: ymp64
I bought RAZR 2024 three months ago and this is what I was looking fo
Response from motorola.comBy CarlosMotorola Customer CareMay 17, 2025
Thank you so much for sharing your experience with the RAZR 2024! We’re absolutely thrilled to hear that the device is meeting your expectations and that it’s what you were looking for. To be up to date with our devices, please follow our official community page: https://forums.lenovo.com/t5/motorola-razr-50-motorola-razr-2024/bd-p/razr_50_razr_2024_en
Written by a customer while visiting motorola.com
Customer Rating
4 out of 5
4
Impressive phone. Not a great strap.
on May 14, 2025
Posted by: ricktheartist
I am very happy and impressed with the phone itself. It feels sturdy. There is a shallow groove in the middle of the screen when it is open, which is where the fold is. This is to be expected but it is not obvious in the marketing pictures. I do not find it annoying at all, easy to get used to. I have only had it for about 2 weeks and I have to mention that the strap the phone came with, it hooks onto the case it came with as well, and there are these rivets used for clasping the strap to the case. After this short time, one of the rivets came loose and I had to use a safety pin to keep using the strap. Also since found out you cannot buy the strap separately.
I would recommend this to a friend!
Response from motorola.comBy MitchMotorola Customer CareMay 14, 2025
Thank you so much for sharing your detailed feedback, Ricktheartist. We're thrilled to hear that you're enjoying your new phone and are impressed with its build and performance, especially how comfortable the screen feels to use despite the natural fold. We're sorry to hear about your experience with the strap and the rivet coming loose. That's not the experience we want for our customers. We'd like to know more details. Please check the email we sent you and reply at your earliest convenience. Thank you.
Written by a customer while visiting motorola.com
Customer Rating
5 out of 5
5
Good features
on May 11, 2025
Posted by: Lobbyrunner phone
from Atlanta, GA
I got this phone a year ago and I love it glad I got it
I would recommend this to a friend!
Response from motorola.comBy MitchMotorola Customer CareMay 12, 2025
Hi Lobbyrunner, Thank you so much for your kind words! We’re thrilled to hear you’re still loving your phone after a year and that the features are working great for you. If you would like to join the official community page, kindly go to this link: https://forums.lenovo.com/t5/motorola-razr-50-motorola-razr-2024/bd-p/razr_50_razr_2024_en.
Written by a customer while visiting motorola.com
Customer Rating
5 out of 5
5
Color,size,photos, over all EVERYTHING!
on April 20, 2025
Posted by: Mizz Monique
from Chicago Illinois
I bought my razor about 2 months ago and I love it still learning things about it but so far I love it and it is my favorite color also win win in my book.
I would recommend this to a friend!
Response from motorola.comBy MitchMotorola Customer CareApril 22, 2025
Hi Mizz Monique, Thank you for the wonderful review! We're so glad to hear that you're loving your phone, from the color and size to the photos, and that it's still your favorite after two months! It's awesome that you're discovering new things about your phone, and we're happy to be part of your tech journey. To be up to date with our devices, please follow our official community page: https://forums.lenovo.com/t5/motorola-razr-50-motorola-razr-2024/bd-p/razr_50_razr_2024_en.
Written by a customer while visiting motorola.com
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