Customer reviews from motorola.com
Motorola - Refurbished Excellent - razr 2024 256GB (Unlocked) - Koala Gray
Average customer rating
4
(109 Reviews)
Rating breakdown 109 reviews
5 Stars
66
4 Stars
14
3 Stars
7
2 Stars
6
1 Star
16
72%of customers recommend this product.
(
55 out of
76)
Customer Reviews for Motorola - Refurbished Excellent - razr 2024 256GB (Unlocked) - Koala Gray
Customer Rating
2
Great great features but major problem
on July 8, 2025
Posted by: RAMON79
from Zumbrota MN
This is my third one since December 19th of 2024 , the biggest issue with this device is where it folds somehow someway it always cracks and messes up and freezes and glitches in this area causing the screen to malfunction so why spend so much money on the phone that end up shooting craps and then when you go to claim a warranty on it they say that it's not covered by manufacturers warranty when Motorola knows that this area of the phone is going to be defective so it is my third phone and 7 months let's see if Motorola will actually do something for me cuz I'm really sick of this it's a nice phone but I'm sick of it
I would recommend this to a friend!
Response from motorola.comBy Carlos, Motorola Customer Care, July 9, 2025
Hi Ramon, thank you for reaching out and sharing your experience. We’re truly sorry to hear about the repeated problems you’ve faced with your device, especially around the fold area. We understand how frustrating it must be to go through multiple replacements in such a short time, especially when you’ve invested in a premium product.
Your feedback is important to us, and we take concerns like yours seriously. As we stand behind our products, we would like to investigate your feedback further. I have sent you an email to further assist you.
Your feedback is important to us, and we take concerns like yours seriously. As we stand behind our products, we would like to investigate your feedback further. I have sent you an email to further assist you.
Written by a customer while visiting motorola.com
Customer Rating
5
Razr plus
on June 25, 2025
Posted by: Fr8train
I received my phone a month ago and I love it. I am still learning some things about it but, it's user friendly and very nice.
Response from motorola.comBy Mitch, Motorola Customer Care, June 25, 2025
Hi Fr8train, Thank you for your lovely feedback! We're so glad to hear you're enjoying your new phone and finding it user-friendly. You can join our online community if you would like to know more about the exciting features of our devices: https://forums.lenovo.com/t5/motorola-razr-50-motorola-razr-2024/bd-p/razr_50_razr_2024_en.
Written by a customer while visiting motorola.com
Customer Rating
5
So happy to have a Razr again!
on June 22, 2025
Posted by: DJJ115
from Ohio
I purchased the Razr about months ago and couldn't be happier. The display is clear, performance fast, doesn't crash with any of the apps I have loaded. Checks all the boxes for me.
Response from motorola.comBy Mitch, Motorola Customer Care, June 23, 2025
We're so glad to hear you're loving your new Razr, DJJ115. Welcome back to the Razr family! It’s great to know the performance, display, and reliability are all checking the right boxes for you. Thank you for choosing Motorola again and for taking the time to share your experience. If you're interested, you may want to check our official Motorola community page for Moto owners here: https://forums.lenovo.com/t5/motorola-razr-50-motorola-razr-2024/bd-p/razr_50_razr_2024_en.
Written by a customer while visiting motorola.com
Customer Rating
3
Great phone, not the best for higher end gaming
on June 19, 2025
Posted by: Anonymous
Sleek design and good assortment of features, however lacks for higher end gaming.
I would recommend this to a friend!
Response from motorola.comBy Mitch, Motorola Customer Care, June 19, 2025
Hi AndrewCaineTilley, Thank you for your feedback! We're glad to hear you’re enjoying the sleek design and features of your Motorola phone. We appreciate your thoughts on gaming performance—while many of our devices are optimized for everyday use and casual gaming, we understand the needs of more demanding gamers. Your input is valuable and helps us continue to improve our lineup. If you ever need help, give us a holler or reach out to our official Moto Razr community page: https://forums.lenovo.com/t5/motorola-razr-50-motorola-razr-2024/bd-p/razr_50_razr_2024_en.
Written by a customer while visiting motorola.com
Customer Rating
1
Durability SUCKS
on June 16, 2025
Posted by: James.
I bought the phone and it was doing well, I started using it more. I tried clicking the screen then a small crack appeared leaving a white line. DON'T buy this phone.
Response from motorola.comBy Mitch, Motorola Customer Care, June 17, 2025
Thank you for sharing your feedback, James. We’re sorry to hear about your experience, and we understand how frustrating it is when a screen cracks, especially when you’re counting on your phone. While we do not cover physical damage, you may consider getting it repaired for a fee. You can find your repair options on this link: https://en-us.support.motorola.com/app/repair-faqs/category/how-submit-repair.
Written by a customer while visiting motorola.com
Customer Rating
5
Great phone
on June 11, 2025
Posted by: Kevin 85
from Chicago IL
Great phone I'm coming from iOS and it's great so far
I would recommend this to a friend!
Response from motorola.comBy Mitch, Motorola Customer Care, June 13, 2025
Hi Kevin, We’re thrilled to hear you’re enjoying your new phone. Welcome to the Moto family! If you would like to join the official community page, kindly go to this link: https://forums.lenovo.com/t5/motorola-razr-50-motorola-razr-2024/bd-p/razr_50_razr_2024_en.
Written by a customer while visiting motorola.com
Customer Rating
5
Very happy with new phone
on June 11, 2025
Posted by: Kevin777
I bought this a month ago and I am so happy that I did. The phone is much faster than my moto e. I watch alot of videos to and the picture and sound are great.
I would recommend this to a friend!
Response from motorola.comBy Mitch, Motorola Customer Care, June 13, 2025
Thank you for sharing your experience, Kevin777. We’re so happy to hear how much you’re enjoying your new phone! It’s great to know you’re noticing the speed upgrade and that the pictures and sound are making your videos even better. We appreciate you being part of the Moto family! If you're interested, please follow our official community page: https://forums.lenovo.com/t5/motorola-razr-50-motorola-razr-2024/bd-p/razr_50_razr_2024_en.
Written by a customer while visiting motorola.com
Customer Rating
5
Best
on June 2, 2025
Posted by: B.E.a.S.T.
from Portland, OR
The Beast is here and provides for it's only unlike other phones that just claim they do but really know though they don't even know what they're going to have to do to begin to do what is providing like this phone does. 2024 Razr boss
I would recommend this to a friend!
Response from motorola.comBy Mitch, Motorola Customer Care, June 3, 2025
Hi B.E.a.S.T., We're thrilled to hear that your Razr 2024 is living up to the "Beast" status and delivering the kind of experience that truly sets it apart. Thanks for being a part of the Razr revolution, you're officially a boss too. If you're interested, please follow our official community page: https://forums.lenovo.com/t5/moto-g-play-2024/bd-p/moto_g_play_2024_en.
Written by a customer while visiting motorola.com