Customer reviews from motorola.com
Motorola - Refurbished Excellent - razr 2024 256GB (Unlocked) - Koala Gray
Average customer rating
4
(109 Reviews)
Rating breakdown 109 reviews
5 Stars
66
4 Stars
14
3 Stars
7
2 Stars
6
1 Star
16
72%of customers recommend this product.
(
55 out of
76)
Customer Reviews for Motorola - Refurbished Excellent - razr 2024 256GB (Unlocked) - Koala Gray
Customer Rating
5
It's good
on September 9, 2025
Posted by: The Baron
All the noises go off and I don't know what they are for. The power button is very sensitive. I don't think it has a vibrate mode. I do like it though lol.
I would recommend this to a friend!
Response from motorola.comBy Carlos, Motorola Customer Care, September 10, 2025
Hi, The Baron, Thanks for your feedback—we’re glad to hear you're enjoying your Razr 2024! We understand how random sounds and a sensitive power button can be confusing. You can check sound settings under Settings > Sound & vibration, and yes—it does have a vibrate mode (also found there or via the volume button menu). You can join our official community page if you would like to know more about the exciting features of our devices: https://forums.lenovo.com/t5/motorola-razr-50-motorola-razr-2024/bd-p/razr_50_razr_2024_en
Written by a customer while visiting motorola.com
Customer Rating
1
Very bad quality do not buy it will break quickly
on September 7, 2025
Posted by: Dummywho
After 13 months a very light use open the screen and the screen just fell apart into pieces called Motorola and they would do nothing about it unfortunately the phone is on a 3-year payoff but obviously it's so badly designed will break after 1 year do not buy this product it is horribly made called Motorola they wouldn't do nothing about it even though it was a known design flaw.
Response from motorola.comBy Carlos, Motorola Customer Care, September 8, 2025
Hi Dummywho, We're truly sorry to hear about your experience. It’s very disappointing when a device fails, especially with such light use and just outside the warranty period. We understand how frustrating it must be. We have sent you an email for further review.
Written by a customer while visiting motorola.com
Customer Rating
5
Return of the old guy.
on September 3, 2025
Posted by: PapaJoeGrzySlk
from Texas
I have had it one month, coming back to a Razr from an Apple 14 ProMax , before you get too excited , I use my phone primarily for a phone and basic camera. I love the compact size that fits in any pocket. The display is clear and crisp and the fact that I can use it opened or closed seals the deal.
I would recommend this to a friend!
Response from motorola.comBy Carlos, Motorola Customer Care, September 4, 2025
Hi PapaJoeGrzySlk, Thank you for sharing your feedback! We're glad to hear you're enjoying the compact design, crisp display, and flexibility of using the Razr opened or closed. To be up to date with our devices, please follow our official community page: https://forums.lenovo.com/t5/motorola-razr-50-motorola-razr-2024/bd-p/razr_50_razr_2024_en
Written by a customer while visiting motorola.com
Customer Rating
5
I Like It
on August 14, 2025
Posted by: FrankA
I was concerned about the screen and the hinge durability. Both seem to be working fine. I don't foresee a problem with either. Time will tell. The outer screen is nice for quick checks. The best part about this phone is that it is very pocket friendly, but still has a large screen when open.
Response from motorola.comBy Mitch, Motorola Customer Care, August 14, 2025
Hi FrankA, Thank you so much for the great feedback. We're glad to hear the screen and hinge on your phone are holding up well so far. It’s great that the outer screen is handy for quick checks and that you’re enjoying the large display while still having a pocket-friendly design. To be up to date with our devices, please follow our official community page: https://forums.lenovo.com/t5/motorola-razr-50-motorola-razr-2024/bd-p/razr_50_razr_2024_en.
Written by a customer while visiting motorola.com
Customer Rating
5
Perfect Phone
on August 13, 2025
Posted by: dag1951
I bought the Razr to replace an older Samsung Galaxy rather than get another Samsung and I'm very glad that I did. The quality is outstanding and I am finding it to be a little easier to use.
Response from motorola.comBy Mitch, Motorola Customer Care, August 13, 2025
Hi Dag1951, It’s wonderful to hear that you’re enjoying your new Razr. Switching brands can sometimes be a big decision, so it’s great that the Razr is meeting your expectations and making things a bit easier for you. To be up to date with our devices, please follow our official community page: https://forums.lenovo.com/t5/motorola-razr-50-motorola-razr-2024/bd-p/razr_50_razr_2024_en.
Written by a customer while visiting motorola.com
Customer Rating
5
Love how folds and fits in my pocket
on August 5, 2025
Posted by: Billie711
Love this item the manufacture warranty is awesome have had a few problems with The screen but Motorola has an awesome warranty to where they replace it no questions asked if it breaks for the screen messes up
I would recommend this to a friend!
Response from motorola.comBy Carlos, Motorola Customer Care, August 6, 2025
Hi Billie711, Thank you for sharing your experience! We’re glad our warranty has made it easy for you to get support and replacements when needed. We appreciate your trust in Motorola. To be up to date with our devices, please follow our official community page: https://forums.lenovo.com/t5/motorola-razr-50-motorola-razr-2024/bd-p/razr_50_razr_2024_en
Written by a customer while visiting motorola.com
Customer Rating
5
Amazing
on July 21, 2025
Posted by: Howoed78
from Kalamazoo Michigan
Man this is a come back far as I see it hands down I love it I'm sold since gen 1
I would recommend this to a friend!
Response from motorola.comBy Mitch, Motorola Customer Care, July 21, 2025
Wow! Thank you for the amazing feedback, Howoed78. We're thrilled to hear you're loving your phone and have been with us since Gen 1. Your continued support means the world to us, and we’re so glad to have you as part of the Motorola family. To be up to date with our devices, please follow our official community page: https://forums.lenovo.com/t5/motorola-razr-50-motorola-razr-2024/bd-p/razr_50_razr_2024_en.
Written by a customer while visiting motorola.com
Customer Rating
3
Great until it wasn't...
on July 20, 2025
Posted by: Anonymous
from Tallahassee, FL
The phone was great until it breaks from being folded too many times in under 2 years.
No, I would not recommend this to a friend.
Response from motorola.comBy Mitch, Motorola Customer Care, July 21, 2025
Hi Jonnyshaw, We’re sorry to hear about your experience, and we appreciate you sharing your feedback. We understand how disappointing it can be when a device doesn’t hold up as expected. While we do not cover physical damage, you may consider getting it repaired for a fee. You can find your repair options on this link: https://en-us.support.motorola.com/app/repair-faqs/category/how-submit-repair.
Written by a customer while visiting motorola.com