Hi Unhappy_customer1, We’re sorry to hear about your experience and understand how frustrating this must be. After reviewing your device, we found that it has physical damage to the external screen. Unfortunately, physical damage is not covered under the standard warranty, which is why it cannot be repaired at no cost. You do have the option to have the device repaired for a fee, and you can find more information on available repair options here: https://en-us.support.motorola.com/app/repair-faqs/category/how-submit-repair. We understand this is disappointing, and we appreciate your feedback. We’re constantly working to improve the quality of our products and services, and hearing your concerns helps us do better. Thank you for sharing your experience.

Thank you for sharing your feedback, Joew2323. We’re sorry to hear about the screen concerns and the difficulties you’ve experienced with your RAZR devices. We understand how frustrating this must be, especially as a longtime Motorola customer. While warranty coverage has specific terms, we would like the opportunity to look into your situation further and explore possible options. Please check the email we’ve sent so we can discuss this in more detail. Your feedback is important and will be shared with our teams for consideration.

Hi TriGirl, thanks for sharing your experience, and we’re really sorry to hear about the repeated screen issues. We understand how frustrating and inconvenient that must be. We’ve reviewed your case and recommend continuing to work with our warranty team for further assistance. They’re best equipped to help resolve this and ensure you get the support you need.