Customer reviews from motorola.com
Motorola - Refurbished Excellent - razr 2024 256GB (Unlocked) - Koala Gray
Average customer rating
4
(109 Reviews)
Rating breakdown 109 reviews
5 Stars
66
4 Stars
14
3 Stars
7
2 Stars
6
1 Star
16
72%of customers recommend this product.
(
55 out of
76)
Customer Reviews for Motorola - Refurbished Excellent - razr 2024 256GB (Unlocked) - Koala Gray
Customer Rating
1
Bad phone cases
on November 11, 2025
Posted by: Breaking phone cases
from Asheville NC
Ive had this phone for 2 months and then the case slipped off when I was holding it and it fell and cracked the back screen (folded down front) and it is just the corner but it isn't going to work within the next week now. Easiest way to get it to break is because of the case falling off the phone and it breaks. Disappointed in the way the cases are and how expensive it is for the phone to break this easily.
I would recommend this to a friend!
Response from motorola.comBy Mitch, Motorola Customer Care, November 12, 2025
We’re sorry to hear about your experience and understand how frustrating this must be. While physical damage isn’t covered under warranty, you can have your device repaired for a fee. For information on repair options, please visit this link: https://en-us.support.motorola.com/app/repair-faqs/category/how-submit-repair. We appreciate your feedback regarding the case design and will share it with our team.
Written by a customer while visiting motorola.com
Customer Rating
5
Love the impact design and easy to keep in my pock
on November 10, 2025
Posted by: Jetwho
Bought this one three weeks ago and I love it.I like to keep my phone in my front pockets and this is the right one
I would recommend this to a friend!
Response from motorola.comBy Mitch, Motorola Customer Care, November 11, 2025
Hi Jetwho, Thank you for your feedback! We’re happy to hear that you love the design and find your phone convenient to carry. It’s great to know it’s working so well for you. If you would like to join the official community page, kindly go to this link: https://forums.lenovo.com/t5/motorola-razr-50-motorola-razr-2024/bd-p/razr_50_razr_2024_en.
Written by a customer while visiting motorola.com
Customer Rating
5
Easy set up and like the bigger screen.
on November 4, 2025
Posted by: Cmax
This is the 2nd Razr I have owned and so far am very pleased with it. I like the bigger closed screen and was the main reason i traded in my olf one.
Response from motorola.comBy Mitch, Motorola Customer Care, November 5, 2025
Hi Cmax, We’re glad to hear you’re enjoying your second Razr and the bigger closed screen! Thanks for sharing your experience and for continuing to choose Motorola. You can join our online community if you would like to know more about the exciting features of our devices: https://forums.lenovo.com/t5/motorola-razr-50-motorola-razr-2024/bd-p/razr_50_razr_2024_en.
Written by a customer while visiting motorola.com
Customer Rating
4
Good, not great
on November 3, 2025
Posted by: balaton7
I like that this is compact. When it's open, you can feel the crease, but doesn't really affect the picture
Response from motorola.comBy Mitch, Motorola Customer Care, November 3, 2025
Thank you for sharing your feedback. We’re glad to hear you appreciate the compact design of your phone and that the crease doesn’t affect your viewing experience. We truly value your input, as it helps us continue improving our foldable designs. If you ever need help, give us a holler or reach out to our official Moto Razr community page: https://forums.lenovo.com/t5/motorola-razr-50-motorola-razr-2024/bd-p/razr_50_razr_2024_en.
Written by a customer while visiting motorola.com
Customer Rating
4
I hate the fold art of the screen
on November 1, 2025
Posted by: Jrambo2412
from Warner robins, GA
The dip in my screen where it bends affects my dragging, dropping, and clicking on anything in that area. Would appreciate a recall so I can trade mine in. Love the fast charging and camera is really good.
I would recommend this to a friend!
Response from motorola.comBy Mitch, Motorola Customer Care, November 3, 2025
Hi Jrambo2412, Thank you for sharing your feedback. We’re glad to hear you’re enjoying the fast charging and camera performance. We understand your concern regarding the crease in the fold area. Please check the email that we have sent you, and we'll be assisting you from there. Thank you.
Written by a customer while visiting motorola.com
Customer Rating
3
Great hinge, but fragile bezel
on October 28, 2025
Posted by: Bethbeth
I bought my 2024 Motorola Razr almost a year ago, and about 6 months in, the bezel broke around the hinge. The plastic piece covering the hinge is only secured by the bezel, so when it breaks, that piece will stick out. I've been gluing and taping it down to protect the hinge and screen. The hinge itself is strong, and I've almost pinched my finger on it a few times.
I really like how I can run all apps on the front screen, and they've done a good job optimizing apps for it despite foldable phones only being on the market for a few years.
One flaw with the Motorola UI that has been bothering me is the AI adjusting on photos and color balance issues with the camera app. I tried turning off the AI adjustment with photos, but it still adjusts the photo after I take it despite it being turned off in my settings. Most of the time, it makes me look sickly when I looked normal while taking the photo. I don't have this issue with other camera-related applications on this phone.
No, I would not recommend this to a friend.
Response from motorola.comBy Mitch, Motorola Customer Care, October 28, 2025
Hi Bethbeth, We’re sorry to hear about the bezel concern and the photo color balance problem you’ve experienced with your Moto Razr 2024 phone. As we stand by our phones, we'd like to know more details. We have sent you an email. Please reply to it for further assistance.
Written by a customer while visiting motorola.com
Customer Rating
5
Excellent high performance phone no issues whatsoe
on October 26, 2025
Posted by: DJ BROOKLYN JOHNNY
Excellent high performance phone with no issues whatsoever after 2 years of usage excellent battery life still at 100% after 2 years does everything that you need to do love that it falls fits in my pocket Motorola Razr 2024 model. Highly recommended!
I would recommend this to a friend!
Response from motorola.comBy Mitch, Motorola Customer Care, October 27, 2025
Hi DJ, We’re thrilled to hear that your Moto Razr 2024 phone has performed flawlessly over the past two years, with excellent battery life and pocket-friendly convenience. We appreciate your recommendation and support! To be up to date with our devices, please follow our official community page: https://forums.lenovo.com/t5/motorola-razr-50-motorola-razr-2024/bd-p/razr_50_razr_2024_en.
Written by a customer while visiting motorola.com
Customer Rating
5
on October 15, 2025
Posted by: msblmc
I brought Razr 2024 a month ago, and I love it. After having an iPhone for years, I love my Razr 2024
I would recommend this to a friend!
Response from motorola.comBy Mitch, Motorola Customer Care, October 16, 2025
Hi Msblmc, We're thrilled to hear that you're enjoying your Moto Razr 2024 phone. We appreciate you choosing Motorola and hope your Razr continues to exceed your expectations. To be up to date with our devices, please follow our official community page: https://forums.lenovo.com/t5/motorola-razr-50-motorola-razr-2024/bd-p/razr_50_razr_2024_en.
Written by a customer while visiting motorola.com