Customer reviews from motorola.com
Motorola - Refurbished Excellent - razr 2024 256GB (Unlocked) - Koala Gray
Average customer rating
4
(109 Reviews)
Rating breakdown 109 reviews
5 Stars
66
4 Stars
14
3 Stars
7
2 Stars
6
1 Star
16
72%of customers recommend this product.
(
55 out of
76)
Customer Reviews for Motorola - Refurbished Excellent - razr 2024 256GB (Unlocked) - Koala Gray
Customer Rating
5
Compact
on December 15, 2025
Posted by: Sistasouljah
Received my order I love my phone very easy to use
Compact fits anywhere....
Compact fits anywhere....
Response from motorola.comBy Mitch, Motorola Customer Care, December 16, 2025
Hi Sistasouljah, Thank you for your review. We’re glad to hear you’re loving the phone and finding it easy to use. The compact design is definitely a plus, and it’s great to know it fits your lifestyle well. You can join our online community if you would like to know more about the exciting features of our devices: https://forums.lenovo.com/t5/motorola-razr-50-motorola-razr-2024/bd-p/razr_50_razr_2024_en.
Written by a customer while visiting motorola.com
Customer Rating
5
Love My Razr
on December 10, 2025
Posted by: Bayoulady
I bought this about a month ago and love it. It is small and fits in my pocket. Has so many more great features than my iPhone had.
Response from motorola.comBy Mitch, Motorola Customer Care, December 10, 2025
Hi Bayoulady, Thank you for your feedback! We’re glad to hear you’re enjoying your Razr and its features, as well as the compact design. It’s great to know it’s making your experience more convenient and enjoyable. If you would like to join the official community page, kindly go to this link: https://forums.lenovo.com/t5/motorola-razr-50-motorola-razr-2024/bd-p/razr_50_razr_2024_en.
Written by a customer while visiting motorola.com
Customer Rating
5
Great value!
on December 4, 2025
Posted by: Coleman
from Greenville, SC
I bought this on sale and it came with moto buds and a moto watch, and it was a great deal. This phone is really cool and I've really enjoyed it. Being able to use the main camera for everything has been very nice, and the foldable screen is a lot more useful than I anticipated.
I would recommend this to a friend!
Response from motorola.comBy Carlos, Motorola Customer Care, December 4, 2025
Hi Coleman, Thanks so much for sharing your experience! We’re really glad to hear you’re enjoying the phone—and that the bundle with the Moto Buds and Moto Watch worked out to be such a great value. It’s awesome that the main camera and foldable screen are making a real difference in your day-to-day use. You can join our official community page if you would like to know more about the exciting features of our devices: https://forums.lenovo.com/t5/motorola-razr-50-motorola-razr-2024/bd-p/razr_50_razr_2024_en
Written by a customer while visiting motorola.com
Customer Rating
5
Size
on December 2, 2025
Posted by: jano
Love this phone so much! Its so handy, fast & efficient. Worth the money!
I would recommend this to a friend!
Response from motorola.comBy Carlos, Motorola Customer Care, December 3, 2025
Hi jano, Thank you so much for your kind words! We’re thrilled to hear that you’re enjoying your phone and that it’s delivering the speed, convenience, and value you were hoping for. Your satisfaction means a lot to us, and we’re glad the device is serving you well. To be up to date with our devices, please follow our official community page: https://forums.lenovo.com/t5/motorola-razr-50-motorola-razr-2024/bd-p/razr_50_razr_2024_en
Written by a customer while visiting motorola.com
Customer Rating
1
Worse decision ever on phones
on November 27, 2025
Posted by: Bobbinz427
from Arizona
Had this new One 2 months I "HATE THIS PHONE" Worse phone almost ever owned. Broke first oñe less month broke second less month battery doesn't last won't charge wirelessly. Last less then half day others didn't freeze up this one does daily. It drops calls dropped connections it's not best phone if on go always . My total 360 insurance doesn't cover back glass but no one told me insurance just sent it but trust charged. I owe more now then over year ago bought moto edge. That is best phone ever
No, I would not recommend this to a friend.
Response from motorola.comBy Mitch, Motorola Customer Care, December 6, 2025
Hi Bobbinz427, Thanks for reaching out. We’re sorry to hear about your experience with the device. That’s certainly not what we want for you, and we’d like to help get things back on track. We have sent you a private message. Please check on it so we can discuss this matter further. Thanks.
Written by a customer while visiting motorola.com
Customer Rating
1
HORRIBLE! DO NOT BUY!!!
on November 18, 2025
Posted by: rhiannon4
I got this phone only a few months ago and I am extremely disappointed. I dropped it ONCE and the large screen immediately cracked at its hinge. I am unable to replace it since the warranty does not cover these kinds of issues. I also cannot afford another phone so yes screw you Motorola razr. DO NOT BUY THIS PHONE. IF IT CAN NOT HANDLE ONE SMALL DROP THAT IS A BAD SIGN.
No, I would not recommend this to a friend.
Response from motorola.comBy Mitch, Motorola Customer Care, November 25, 2025
Hi Rhiannon4, We’re sorry to hear about the damage to your screen. While physical damage isn’t covered under the standard warranty, you may consider having it repaired for a fee. You can review your repair options and submit a request here: https://en-us.support.motorola.com/app/repair-faqs/category/how-submit-repair. We understand your frustration and appreciate your feedback. Your experience helps us continue to improve our products and services.
Written by a customer while visiting motorola.com
Customer Rating
1
on November 15, 2025
Posted by: Ramon2025
from Miami Florida
I buy this phone around 6 months and already break the screen, looks like protection go off on center and big brilliant came all around the right edge from camera
No, I would not recommend this to a friend.
Response from motorola.comBy Mitch, Motorola Customer Care, November 16, 2025
Hi Ramon2025, We’re sorry to hear about the screen damage on your phone. As we stand by our phones, we'd like to know more details. We have sent you an email. Please reply to it for further assistance.
Written by a customer while visiting motorola.com
Customer Rating
1
Extremely poor product do not buy
on November 14, 2025
Posted by: Txautodave
from McKinney Texas
I have owned this phone for 2 years have had to replace three times due to poor manufacturer of the phone the screen cracks during normal usage opening and closing
No, I would not recommend this to a friend.
Response from motorola.comBy Mitch, Motorola Customer Care, November 16, 2025
Hi Txautodave, We’re sorry to hear about your experience with your device. We understand how frustrating it can be to have repeated screen problems. Considering your situation, it would be ideal to have the phone service repaired. While we do not cover physical damage, you may consider getting it repaired for a fee. You can find your repair options on this link: https://en-us.support.motorola.com/app/repair-faqs/category/how-submit-repair. Let us know if you run into any problems or have any questions about the repair/warranty of your phone. We'll be here to help however we can.
Written by a customer while visiting motorola.com