Customer reviews from motorola.com
Motorola - Refurbished Excellent - razr 2024 256GB (Unlocked) - Koala Gray
Average customer rating
4
(109 Reviews)
Rating breakdown 109 reviews
5 Stars
66
4 Stars
14
3 Stars
7
2 Stars
6
1 Star
16
72%of customers recommend this product.
(
55 out of
76)
Customer Reviews for Motorola - Refurbished Excellent - razr 2024 256GB (Unlocked) - Koala Gray
Customer Rating
5
Great
on April 9, 2026
Posted by: Dee09
from Illinois
So happy I made the switch from iPhone to Motorola this phone is so much better! pictures better the sound is better the camera is better just overall better than iPhone
I would recommend this to a friend!
Response from motorola.comBy Carlos, Motorola Customer Care, April 10, 2026
Hi Dee09, Thank you for your feedback. We’re glad to hear you’re enjoying your switch to Motorola and that you’re happy with the overall performance, including the camera, sound, and photo quality. We appreciate you sharing your experience. To be up to date with our devices, please follow our official community page: https://forums.lenovo.com/t5/motorola-razr-50-motorola-razr-2024/bd-p/razr_50_razr_2024_en
Written by a customer while visiting motorola.com
Customer Rating
5
Great phone
on April 2, 2026
Posted by: Pops56
I just got my second one of these phones it's a great phone as absolutely love it
Response from motorola.comBy Mitch, Motorola Customer Care, April 2, 2026
Hi Pops56, Thank you for your wonderful feedback. We’re thrilled to hear that you love your phone so much that you chose to get a second one! It’s great to know the device continues to meet your expectations. If you would like to join the official community page, kindly go to this link: https://forums.lenovo.com/t5/motorola-razr-50-motorola-razr-2024/bd-p/razr_50_razr_2024_en.
Written by a customer while visiting motorola.com
Customer Rating
3
Good looking phone but...
on March 30, 2026
Posted by: H3980
The phone is nice and I like the fact it fits better in my pocket. I had the V3 back in the day. However, it close any app I type a regular sentence. If I had the chance to get another one in a good price, I would not buy it again. It takes time to pick WiFi and do some other tasks.
No, I would not recommend this to a friend.
Response from motorola.comBy Mitch, Motorola Customer Care, March 31, 2026
Hi H3980, Thank you for sharing your feedback. We're sorry to hear about your experience, especially with apps closing while typing and the delay in connecting to Wi-Fi. We understand how frustrating that can be. As we stand behind our products, we would like to have the opportunity to investigate your feedback. We have sent you an email where you can reply.
Written by a customer while visiting motorola.com
Customer Rating
2
Was a nice, NOW not so good! Worst purchase!
on March 1, 2026
Posted by: Flip phone
from New Haven CT
New purchase in October 2024. Thought about trying android for a little while.
Pros: upon new phone arrival-screen is protected, fast and quick uploads and downloads, has a lot of storage and different types of wallpapers, versatile apps and more control of thematics of phone features.
Con: after a few drops and about countless times of overheating. A lot of phone usage video and tv usage. The phone has gone black. The screen started with a white line. Detachment of the screen to mother board, and blackness screen slowly reaching the bottom of the screen. The lack of detachment does not allow for connection and can only utilize the outside of the screen when phone flipped for access. And that is limited access. Cannot get into a lot of my apps due to only being part of android razr. I did not purchase the warranty nor cannot return it since it is almost dead or practically dead. If I want to repair the screen to gain connection it be worth the exact same purchase of the phone. And yes I did have the phone in a protection case. FYI: once it hits the hinge if the phone at anytime if owning this phone; your phone will start to deteriorate and will eventually get the line down the middle and black hole detachment.
Lastly, the phone is very delicate. Not what you’d want if you do work hard or are very hard on electronics. Also last last, the phone loses service in moments of dead zone places. Does not convert to 4G or other. Will drop all service until dead zone is passed. That includes when using maps and on android auto. That will go fast. Also android auto is very temperamental. Not reliable. I also had to purchase an attachment to connect my razr phone to car. If the car component does not link up, it is going to not work a you will lose service for at least 10-30 min. Then you will have to use your phone in hopes of the maps working using some random lte or 4G service if at all. Do not buy this phone as an android. Get Samsung instead. FYI: They are made also by Apple and more reliable!! Motorola was the leading cellular phone in its time. Too bad they no longer live up to the hype!
Lastly, the phone is very delicate. Not what you’d want if you do work hard or are very hard on electronics. Also last last, the phone loses service in moments of dead zone places. Does not convert to 4G or other. Will drop all service until dead zone is passed. That includes when using maps and on android auto. That will go fast. Also android auto is very temperamental. Not reliable. I also had to purchase an attachment to connect my razr phone to car. If the car component does not link up, it is going to not work a you will lose service for at least 10-30 min. Then you will have to use your phone in hopes of the maps working using some random lte or 4G service if at all. Do not buy this phone as an android. Get Samsung instead. FYI: They are made also by Apple and more reliable!! Motorola was the leading cellular phone in its time. Too bad they no longer live up to the hype!
I gave it two stars because I liked the brand and I liked the flip design!
No, I would not recommend this to a friend.
Response from motorola.comBy Mitch, Motorola Customer Care, March 2, 2026
We’re sorry to hear about the difficulties you’ve experienced with your device. As we stand by our phones, we'd like to help. We have sent you an email. Please reply to it for further assistance. Thank you.
Written by a customer while visiting motorola.com
Customer Rating
5
Great phone for the price
on January 2, 2026
Posted by: Vyrilic
from Kentucky
I bought my 2024 Razr around 13 months ago with Cricket Wireless. Even after a year of daily and consistent use, the hinges are still as perfect as the day I got it, and the crease hasn't changed or been damaged in any way and is still barely noticeable. Everyone giving it a bad review is either trolling or has been overly rough with their Razr. The default screen protector it comes with is absolutely perfect and should NOT be removed; do not replace the screen protector with an unofficial one. Mine still has no cracks or scratches and has even been dropped a few times onto hard surfaces. The outer screen is also great; it’s simple and easy to use after you add the apps you want it to show. The only issue I have with my 2024 Razr is its IPX8 water resistance: it is not dust or waterproof, but it can handle up to 5 ft of submersion in fresh water for up to 30 minutes and easily manages on rainy days. I easily prefer this phone over apple any day.
I would recommend this to a friend!
Response from motorola.comBy Carlos, Motorola Customer Care, January 3, 2026
Hi Vyrilic, Thank you for sharing your detailed feedback! We’re glad to hear that your 2024 Razr has continued to perform reliably after more than a year of daily use, especially regarding the hinge durability, crease condition, and overall display quality. To be up to date with our devices, please follow our official community page: https://forums.lenovo.com/t5/motorola-razr-50-motorola-razr-2024/bd-p/razr_50_razr_2024_en
Written by a customer while visiting motorola.com
Customer Rating
1
DO NOT BUY THIS PHONE
on December 19, 2025
Posted by: RYbo
Absolutely trash. The phone isn't even paid off yet and the hinges went bad. The screen is unresponsive when opening the phone. The cost to repair is more than buying a new one!
Even when it works the outside screen is more of a pain in the butt than its worth
Even when it works the outside screen is more of a pain in the butt than its worth
No, I would not recommend this to a friend.
Response from motorola.comBy Mitch, Motorola Customer Care, December 21, 2025
Hi RYbo, We’re sorry to hear about the trouble you’re experiencing with your phone. We understand how frustrating this must be. We would like to check this. We have sent you an email. Please reply to it for further assistance. Thank you.
Written by a customer while visiting motorola.com
Customer Rating
1
To be avoided!
on December 16, 2025
Posted by: Florida dude
from Jupiter, fl
What a piece of junk! The phone was constantly broken. The large screen died on the first day of a trip out of the USA. Phone is now toast and it is not even paid off! There is a reason that flip phones are a novelty. Shame on Motorola for pushing such any unreliable product!
No, I would not recommend this to a friend.
Response from motorola.comBy Mitch, Motorola Customer Care, December 21, 2025
Hi Florida, We’re sorry to hear about your experience, and we understand how frustrating this must be, especially while traveling. Considering your situation, we recommend having the device serviced for repair. You can see your repair options here: https://en-us.support.motorola.com/app/repair-faqs/category/how-submit-repair.
Written by a customer while visiting motorola.com
Customer Rating
5
Reto razr feel ...LOVE IT!
on December 16, 2025
Posted by: Bonzo820
from Grand Rapids Michigan
Sleek, compact design is just what I was looking for! Nice screen, intuitive functionality, extras I have not yet gotten too
I would recommend this to a friend!
Response from motorola.comBy Mitch, Motorola Customer Care, December 17, 2025
Hi Bonzo820, Thank you for sharing your experience! We’re thrilled to hear that you’re enjoying the sleek, compact design of your Razr and finding the functionality intuitive. It’s great to know the screen and features are meeting your expectations, and we hope you discover even more of the extras as you continue using your device. If you're interested, please follow our official community page: https://forums.lenovo.com/t5/motorola-razr-50-motorola-razr-2024/bd-p/razr_50_razr_2024_en.
Written by a customer while visiting motorola.com