Customer reviews from motorola.com
Motorola - Refurbished Excellent - razr 2024 256GB (Unlocked) - Koala Gray
Average customer rating
4
(109 Reviews)
Rating breakdown 109 reviews
5 Stars
66
4 Stars
14
3 Stars
7
2 Stars
6
1 Star
16
72%of customers recommend this product.
(
55 out of
76)
Customer Reviews for Motorola - Refurbished Excellent - razr 2024 256GB (Unlocked) - Koala Gray
Customer Rating
4
Love size and features
on January 11, 2025
Posted by: LewB
from Lincoln City Or
this is the second one the first had very poor screen touch, the second is better but not as good as my Moto 5g stylus
I would recommend this to a friend!
Response from motorola.comBy Mitch, Motorola Customer Care, January 13, 2025
Hi LewB, Thank you for your feedback, and we’re glad to hear that you love the size and features of your Moto device! We’re sorry to hear that your first phone had concerns with the touchscreen, but we’re happy to know the second one is performing better. However, we understand that it’s not quite as good as your Moto 5G Stylus. We appreciate you sharing your experience with us. If you ever need help, give us a holler or reach out to our official Moto Razr community page: https://forums.lenovo.com/t5/motorola-razr-50-motorola-razr-2024/bd-p/razr_50_razr_2024_en.
Written by a customer while visiting motorola.com
Customer Rating
1
Internal Screen Failure!!
on December 26, 2024
Posted by: NancyO
from Seattle,Wa
I had this phone for only about 2 weeks. I opened it to make a call the screen went all white then half white and black and then 3/4 black and you could see the display at the fold didn't feel the same. I've had several Motorola's and many other phones and I've never even had a cracked screen. Now I'm left with a expensive brick and had to go back to my old phone. PLEASE don't go through what I am. It's not cool at all..... It's a bad product to only last 2 weeks with a mature adult handling it!
No, I would not recommend this to a friend.
Response from motorola.comBy Mitch, Motorola Customer Care, January 2, 2025
Thank you for reaching out and sharing your experience, NancyO. We’re sorry to hear that you’re encountering concerns with your phone so soon after purchase. As we stand behind our products, we would like to have the opportunity to investigate your feedback further. Please check the email that we have sent you so we can further discuss this matter. Thank you!
Written by a customer while visiting motorola.com
Customer Rating
4
Great camera great sound quality and it flipsss!!!
on December 23, 2024
Posted by: Ryan...........
from New Hampshire
I bought this phone after my second iPhone 14 broke so instead of buying another iPhone I decided to try the Motorola razr after seeing it flipsss open!!!!!! I have to say I'm super impressed with the phone and when people see me open it there jaws drop to the floor overall 9/10
I would recommend this to a friend!
Response from motorola.comBy Mitch, Motorola Customer Care, December 30, 2024
Thank you so much for your amazing feedback, Ryan. We're so excited to hear that you're impressed with your Moto Razr phone and that its unique flip design is turning heads! We're thrilled that the camera and sound quality have exceeded your expectations as well. If you're interested, please follow our official community page: https://forums.lenovo.com/t5/motorola-razr-50-motorola-razr-2024/bd-p/razr_50_razr_2024_en.
Written by a customer while visiting motorola.com
Customer Rating
5
Great Phone
on December 22, 2024
Posted by: davidpeel74
The phone was affordable, and exceeded everything I expect. If your on a budget, and want a great phone does 90% of what the other guys phones do.... This is your phone. Plus it looks good, and is a cool little retro phone!
I would recommend this to a friend!
Response from motorola.comBy Mitch, Motorola Customer Care, December 30, 2024
Thank you so much for your wonderful feedback, Davidpeel74. We're thrilled to hear that your phone has exceeded your expectations and offered great value. It's awesome that you appreciate the affordable price, as well as the sleek, retro design. We believe in providing high-quality devices at great prices, and it's great to know that you’re getting everything you need from your Motorola phone. To be up to date with our devices, please follow our official community page: https://forums.lenovo.com/t5/motorola-razr-50-motorola-razr-2024/bd-p/razr_50_razr_2024_en.
Written by a customer while visiting motorola.com
Customer Rating
5
New Favorite!
on December 9, 2024
Posted by: Beany789
from Kentucky
I recently received my new Motorola Razr 2024. I was so excited to get it. When searching for a new phone, I never thought I could give up my Samsung. The orange color just popped off the page. I am in love with this phone, I am discovering new features all the time. Truly my new favorite!
I would recommend this to a friend!
Response from motorola.comBy Mitch, Motorola Customer Care, December 12, 2024
Thank you for sharing your excitement and love for your new phone, Daisy25. We’re thrilled to hear that the vibrant orange color and the phone’s features have made it your new favorite. You can join our online community if you would like to know more about the exciting features of our devices: https://forums.lenovo.com/t5/motorola-razr-50-motorola-razr-2024/bd-p/razr_50_razr_2024_en.
Written by a customer while visiting motorola.com
Customer Rating
5
Really love this phone
on December 9, 2024
Posted by: Eazy
from Philadelphia, Pa
Glad I switched to this phone. A good choice to get
I would recommend this to a friend!
Response from motorola.comBy Mitch, Motorola Customer Care, December 12, 2024
Thank you for your kind words, Eazy. We’re delighted to hear that you’re loving your phone and are happy with your decision to switch. It’s always great to know our customers feel they’ve made the right choice. To be up to date with our devices, please follow our official community page: https://forums.lenovo.com/t5/motorola-razr-50-motorola-razr-2024/bd-p/razr_50_razr_2024_en.
Written by a customer while visiting motorola.com
Customer Rating
5
Love this phone!
on December 3, 2024
Posted by: ckeefe
from Buffalo, NY
The battery lasts quite a while and I love how this phone works. My boyfriend keeps trying to steal it from me. The crease in the middle is noticeable but doesn't get in the way at all. I like how compact it gets and how I can check things without even opening it. It gives me all the features I could hope for. I also like that it can be used like a camcorder. Just note that it automatically starts recording when in camera and held like a camcorder.
I would recommend this to a friend!
Response from motorola.comBy Mitch, Motorola Customer Care, December 5, 2024
Thank you for sharing your excitement about your new phone, Ckeefe. It’s great to know the battery life, compact design, and external screen are making a big difference for you. If you're interested, you may want to check our official Motorola community page of Moto owners here: https://forums.lenovo.com/t5/motorola-razr-50-motorola-razr-2024/bd-p/razr_50_razr_2024_en.
Written by a customer while visiting motorola.com
Customer Rating
5
Not just a gimmick for a cool phone!
on November 30, 2024
Posted by: Anm2k
from Texas
The outer screen is fun and useful, though the limitation of set apps is annoying, still very cool functionality. Phone is fast and responsive and just in general very neat. A+ for the price, in my opinion. I was worried about the battery with having two screens but it makes no difference than any other phone, my battery has lasted 2 days without charging with infrequent use.
I would recommend this to a friend!
Response from motorola.comBy Mitch, Motorola Customer Care, December 3, 2024
Thank you for sharing your detailed feedback about your phone, Anm2k. We're thrilled you're enjoying the outer screen and finding the phone fast, responsive, and neat overall! If you ever need help, give us a holler or reach out to our official Moto Razr community page: https://forums.lenovo.com/t5/motorola-razr-50-motorola-razr-2024/bd-p/razr_50_razr_2024_en.
Written by a customer while visiting motorola.com