Customer reviews from motorola.com
Motorola - Refurbished Excellent - razr 2024 256GB (Unlocked) - Koala Gray
Average customer rating
4
(109 Reviews)
Rating breakdown 109 reviews
5 Stars
66
4 Stars
14
3 Stars
7
2 Stars
6
1 Star
16
72%of customers recommend this product.
(
55 out of
76)
Customer Reviews for Motorola - Refurbished Excellent - razr 2024 256GB (Unlocked) - Koala Gray
Customer Rating
5
Great phone
on March 10, 2025
Posted by: Norma
Love it. It doesn't slide out of my pocket. The screen is very clear.
Response from motorola.comBy Mitch, Motorola Customer Care, March 11, 2025
We're so glad you're loving your phone, Norma. The clear display and secure fit make for a great experience. Thanks for sharing your feedback, and welcome to the Motorola family! If you would like to join the official community page, kindly go to this link: https://forums.lenovo.com/t5/motorola-razr-50-motorola-razr-2024/bd-p/razr_50_razr_2024_en.
Written by a customer while visiting motorola.com
Customer Rating
3
Unsure
on March 1, 2025
Posted by: ChrisHBIC
from Orlando Florida
I bought the 2024 razr on February 25 it's now March 1 so I've had it a while 5-6 days and it already has a black spot in the internal screen where it folds. I was afraid of this being a problem but have been a loyal moto customer and took the chance. I now have a replacement on the way and I ordered the protection plan but would prefer to never have to try and use or navigate it... I just want the phone to work as expected... Ughh scared
No, I would not recommend this to a friend.
Response from motorola.comBy Mitch, Motorola Customer Care, March 4, 2025
Hi ChrisHBIC, We’re sorry to hear about the screen concern on your phone. We understand how concerning this can be and we appreciate you giving us the opportunity to make it right with a replacement. Your replacement device should work as expected, and we understand your concerns about long-term durability. We have sent you an email. Please reply to it for further assistance.
Written by a customer while visiting motorola.com
Customer Rating
5
Love the camera features I'm still learning them
on February 24, 2025
Posted by: Marcy
from Texas
Always been a fan and loyal customer of the RAZR and I have never been disappointed. I am loving my 2024 RAZR.
I would recommend this to a friend!
Response from motorola.comBy Mitch, Motorola Customer Care, February 24, 2025
Hi Marcy, We appreciate your loyalty. It’s amazing to hear that you’re loving your phone and enjoying the camera features. You can join our online community if you would like to know more about the exciting features of our devices: https://forums.lenovo.com/t5/motorola-razr-50-motorola-razr-2024/bd-p/razr_50_razr_2024_en.
Written by a customer while visiting motorola.com
Customer Rating
5
What a great phone
on January 26, 2025
Posted by: earnric
from Tempe, AZ
I've used Moto phones for the last several years and this is a great on. Fast, compact, with a great screen. Highly recommended.
I would recommend this to a friend!
Response from motorola.comBy Mitch, Motorola Customer Care, January 27, 2025
Thank you so much for the fantastic feedback, Earnric. We're so glad to hear you're enjoying your new Moto phone. Speed, compact design, and a great screen are exactly what we strive for, and it’s great to know we're hitting the mark for you. To be up to date with our devices, please follow our official community page: https://forums.lenovo.com/t5/motorola-razr-50-motorola-razr-2024/bd-p/razr_50_razr_2024_en.
Written by a customer while visiting motorola.com
Customer Rating
2
Soulless, I miss my 2020 model dearly.
on January 21, 2025
Posted by: EHKOS
from Detroit, MI
Almost every aspect of this model of Razr is disappointing. I'll start by saying the screens are nicer in every way, the hinge feels sturdier, and the battery lasts much longer. So I said something nice.
It looks soulless and I knew that when I bought it. It's a blob, it's boring and the cameras are ridiculous. Take the small section that isn't screen (ignore the + model here) put it on the opposite end, put the lenses on that. The inside camera blocks part of the screen, and on the older model, there was a cool, sharp looking bezel to offset that. The volume and power buttons were switched at some point, their sizes are swapped and now they're also both on the same side, it's now difficult to adjust volume by touch. One more time, this thing doesn't look sharp or cool and I hate that, but moving on.
The interior screen protector doesn't cover the edges in a way that makes it look ugly, but also allows detritus to become trapped and then I have to stare at it and be slowly driven insane. The hinge groove in the screen is less noticeable for the most part. The way the chassis is, it's weird, but it's actually harder to open one handed.
The battery life is much better than previous models although the software they installed ruins that perk. No way to disable fast charging so it drains faster. There's an option where it charges up to 80% then learns when to top it off, but it's iffy and doesn't actually help. A trickle charger did not help either.
There's a big issue I have with the customization. You can change certain looks like clock font and wallpaper. There's a LIMIT on the colors you can choose. Color wheels and sliders exist, why am I being limited. They're not a very good selection either. The wallpaper can't be adjusted while applying it so sort it out before you try to set it. Google also has this bug where you can't customize the interior lock screen and it's been months without a fix.
Despite everything, it's sturdy and a phone, I just hope the next model looks fun.
It looks soulless and I knew that when I bought it. It's a blob, it's boring and the cameras are ridiculous. Take the small section that isn't screen (ignore the + model here) put it on the opposite end, put the lenses on that. The inside camera blocks part of the screen, and on the older model, there was a cool, sharp looking bezel to offset that. The volume and power buttons were switched at some point, their sizes are swapped and now they're also both on the same side, it's now difficult to adjust volume by touch. One more time, this thing doesn't look sharp or cool and I hate that, but moving on.
The interior screen protector doesn't cover the edges in a way that makes it look ugly, but also allows detritus to become trapped and then I have to stare at it and be slowly driven insane. The hinge groove in the screen is less noticeable for the most part. The way the chassis is, it's weird, but it's actually harder to open one handed.
The battery life is much better than previous models although the software they installed ruins that perk. No way to disable fast charging so it drains faster. There's an option where it charges up to 80% then learns when to top it off, but it's iffy and doesn't actually help. A trickle charger did not help either.
There's a big issue I have with the customization. You can change certain looks like clock font and wallpaper. There's a LIMIT on the colors you can choose. Color wheels and sliders exist, why am I being limited. They're not a very good selection either. The wallpaper can't be adjusted while applying it so sort it out before you try to set it. Google also has this bug where you can't customize the interior lock screen and it's been months without a fix.
Despite everything, it's sturdy and a phone, I just hope the next model looks fun.
I would recommend this to a friend!
Response from motorola.comBy Mitch, Motorola Customer Care, January 22, 2025
Thank you for taking the time to share your detailed feedback, EHKOS. We’re sorry to hear that your experience with the latest Razr hasn’t lived up to your expectations. As we stand behind our products, we would like to have the opportunity to investigate your trade-in concern. Please check the email that we have sent you so we can further discuss this matter. Thank you.
Written by a customer while visiting motorola.com
Customer Rating
4
Great quality
on January 18, 2025
Posted by: RyanJ
from Inverness. FL
I have had my phone for about 8 months now. Everything is in good working order. No issues with the opening and closing. I haven't used the outer screen too much. But using the internal one has been just like a regular smartphone. I only see an indentation when it's a blank screen. I have had Motorola phones before and liked them over other androids.
I would recommend this to a friend!
Response from motorola.comBy Mitch, Motorola Customer Care, January 20, 2025
Hi RyanJ, We’re thrilled to hear that you’ve been enjoying your phone for the past 8 months and that everything is working well for you. It’s great to know that the internal screen has been functioning just like a regular smartphone for you. If you ever need help, give us a holler or reach out to our official Moto Razr community page: https://forums.lenovo.com/t5/motorola-razr-50-motorola-razr-2024/bd-p/razr_50_razr_2024_en.
Written by a customer while visiting motorola.com
Customer Rating
1
Terrible!
on January 15, 2025
Posted by: Daisy
from Taylorville, IL
My BF and I both bought one of these phones back in September! Neither one of us like our phone. My screen protector separated after only having it 2 months and has issues with the touchscreen both are still in warranty his is now completely broken and the screen doesn't work. He uses it for business. The camera quality is terrible and gritty. Calls have issues even with good service. And when we tried to contact the Warranty dept.... Please don't get me started!!!!! I DO NOT RECOMMEND THIS PRODUCT!!!!!!
No, I would not recommend this to a friend.
Response from motorola.comBy Carlos, Motorola Customer Care, January 17, 2025
Hi Daisy, Thank you for sharing your feedback and we apologize for the experience you've had with your phone. We understand how disappointing it must be to face concerns like display defects, especially after you’ve made sure to take good care of your phone. Regarding the vertical line on the screen, please check the email that we have sent so we can further discuss this matter. Thank you! -Carlos
Written by a customer while visiting motorola.com
Customer Rating
5
Fun fun fun!
on January 13, 2025
Posted by: Bashy27
from New Mexico
I've had moto for a month now and after having a Samsung s22 ultra and a iPhone 16 pro max this phone is a lot more phone. Gaming is up to par for games like COD warzone and COD mobile. Even in areas where my phone service was not the best! All I could ask for is more memory in 2025 please!
I would recommend this to a friend!
Response from motorola.comBy Mitch, Motorola Customer Care, January 15, 2025
Thank you for sharing your experience, Bashy27. We’re thrilled to hear that you’re having so much fun with your phone and that it’s delivering great gaming performance. It’s fantastic to know that it’s been a step up for you after using other flagship phones. If you're interested, please follow our official community page: https://forums.lenovo.com/t5/motorola-razr-50-motorola-razr-2024/bd-p/razr_50_razr_2024_en.
Written by a customer while visiting motorola.com