Customer reviews from Samsung US
Samsung - Standard TV Remote Controller
Average customer rating
4.7
(328 Reviews)
Rating breakdown 328 reviews
5 Stars
254
4 Stars
59
3 Stars
9
2 Stars
1
1 Star
5
99%of customers recommend this product.
(
168 out of
170)
Customer Reviews for Samsung - Standard TV Remote Controller
Customer Rating
5
Easy set up
on December 13, 2024
Posted by: 80smoviebug17
[This review was collected as part of a promotion.] I bought this remote for the TV I was given. It was easy to set up and use.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Samsung Remote
on December 13, 2024
Posted by: CarrieP
[This review was collected as part of a promotion.] I use this remote with ease, Samsung makes great products!
Value
4
Written by a customer while visiting Samsung US
Customer Rating
2
Not programming
on December 7, 2024
Posted by: C14u2nv
[This review was collected as part of a promotion.] I can't get it to program so I can use it on other non-samsung devices.
Value
2
Response from Samsung USBy Samsung Advisor, December 9, 2024
Hi C14u2nv,
We appreciate your feedback on the issues you’re having with your remote control. Please try the below troubleshooting steps.
First, check if the remote is sending an IR signal. If it is sending an IR signal, you will see a red colored light coming from the remote control. If you are not seeing a red light, try and changing out the batteries.
Next, please ensure Anynet+ (HDMI-CEC) is enabled on your TV. With Anynet+, you can control external devices that are connected to your TV with HDMI using your TV remote. To turn on Anynet+ (HDMI-CEC), go to: Settings > All Settings > Connection > External Device Manager > Anynet+ (HDMI-CEC).
If your cable box does not support HDMI-CEC, you will not be able to use Anynet+. You may want to contact your cable company to see if an upgraded box is available. If an upgraded box is not available, you will simply need to enable the Universal Remote feature on your TV’s remote with these set-up steps: (See: ‘Set up universal remote’)
I hope this helps. For further assistance, please call Samsung Customer Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~Samsung Advisor
We appreciate your feedback on the issues you’re having with your remote control. Please try the below troubleshooting steps.
First, check if the remote is sending an IR signal. If it is sending an IR signal, you will see a red colored light coming from the remote control. If you are not seeing a red light, try and changing out the batteries.
Next, please ensure Anynet+ (HDMI-CEC) is enabled on your TV. With Anynet+, you can control external devices that are connected to your TV with HDMI using your TV remote. To turn on Anynet+ (HDMI-CEC), go to: Settings > All Settings > Connection > External Device Manager > Anynet+ (HDMI-CEC).
If your cable box does not support HDMI-CEC, you will not be able to use Anynet+. You may want to contact your cable company to see if an upgraded box is available. If an upgraded box is not available, you will simply need to enable the Universal Remote feature on your TV’s remote with these set-up steps: (See: ‘Set up universal remote’)
I hope this helps. For further assistance, please call Samsung Customer Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~Samsung Advisor
Written by a customer while visiting Samsung US
Customer Rating
5
Excellent product navigation system
on December 5, 2024
Posted by: Love2tech
[This review was collected as part of a promotion.] Love how I'm able to do so many different tasks and access so many features from a universal version.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Love it so much
on November 20, 2024
Posted by: 632123
[This review was collected as part of a promotion.] It's fantastic. Has all the features i want with none of stuff I dont
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Love this remote!
on November 17, 2024
Posted by: LongLiveJazzyJ
[This review was collected as part of a promotion.] The Samsung universal ir remote was a life changer! I use it on my Blu-ray player and my daughter uses it on her TV! Highly recommended if you have a Samsung device!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Product has a lot of good features.
on November 16, 2024
Posted by: Savage199127
[This review was collected as part of a promotion.] This product is very reasonably priced. Workday geead for TV.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Big clear easy to see buttons
on November 12, 2024
Posted by: Wildefire
[This review was collected as part of a promotion.] I like this remote is not to heavy or bulky it's easy to use and the buttons are easy to see and find and use when typing in emails and passwords
Value
5
Written by a customer while visiting Samsung US