Customer reviews from Samsung US
Samsung - Standard TV Remote Controller
Average customer rating
4.7
(328 Reviews)
Rating breakdown 328 reviews
5 Stars
254
4 Stars
59
3 Stars
9
2 Stars
1
1 Star
5
99%of customers recommend this product.
(
168 out of
170)
Customer Reviews for Samsung - Standard TV Remote Controller
Customer Rating
1
False product
on February 15, 2025
Posted by: whyme
Unfortunately I cannot rate lower than 1.
REason being no manual, for universal part. Not even google could help
REason being no manual, for universal part. Not even google could help
Response from Samsung USBy Samsung Specialist, February 17, 2025
Hi whyme,
Thanks for your review. Please give us the opportunity to better assist with this by reaching Samsung Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. LiveChat with an agent as well as manuals, software, and warranty info can be found at the ‘Support’ link on our Samsung website.
~ Samsung Specialist
Thanks for your review. Please give us the opportunity to better assist with this by reaching Samsung Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. LiveChat with an agent as well as manuals, software, and warranty info can be found at the ‘Support’ link on our Samsung website.
~ Samsung Specialist
Written by a customer while visiting Samsung US
Customer Rating
5
A good remote to use
on December 31, 2024
Posted by: Anonymous
[This review was collected as part of a promotion.] Love it can always find it they are also cheap in all stores around houston
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Great features, not easy to use
on December 30, 2024
Posted by: SUPERUSER
[This review was collected as part of a promotion.] Although the remote has a lot of perks, this isn't easy for just anybody to use. There are many steps to set things up and even after that, sometimes it may or may not work.
Value
3
Response from Samsung USBy Samsung Specialist, December 31, 2024
SUPERUSER,
I'm sorry to hear you've found Samsung's Universal IR Remote difficult to use. If the included User Manual was not able to resolve any issues you've encountered, please don't hesitate to reach out to Samsung for further assistance.
We can always be reached at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
I'm sorry to hear you've found Samsung's Universal IR Remote difficult to use. If the included User Manual was not able to resolve any issues you've encountered, please don't hesitate to reach out to Samsung for further assistance.
We can always be reached at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
Written by a customer while visiting Samsung US
Customer Rating
5
Samsung Universal IR Remote
on December 27, 2024
Posted by: Tinkerbell
from Albuquerque, NM
This remote works perfectly with all Samsung TVs. Right out of the box, it is already programmed and pairs with your TV. It has all the buttons you need, just put the batteries in!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great remote
on December 24, 2024
Posted by: draco371
[This review was collected as part of a promotion.] I really like using this remote. I love that it has all the different buttons for things like sleep, pause, and play, which I use frequently. These allow me to save time while operating my TV, and I have no overall problems with the remote.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Universal remote
on December 23, 2024
Posted by: RemoteUniverseControl
[This review was collected as part of a promotion.] I think this universal remote works on more than one tv!
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Product has alot of features work well.
on December 20, 2024
Posted by: Love2Shop
[This review was collected as part of a promotion.] I used the remote to control my tv and otherbcomponets I have. I really enjoy the remote thank you samsung.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Doesn’t work
on December 16, 2024
Posted by: Remote buyer
Bought this as a replacement. A lot of the buttons don’t work most of the time, like the down button and the lower volume button.
No, I would not recommend this to a friend.
Features
3
Performance
1
Design
5
Value
1
Response from Samsung USBy Samsung Specialist, December 16, 2024
Hi,
I'm sorry to hear your remote is not functioning as expected. So that we can better troubleshoot this issue and provide steps towards a solution, please contact Samsung Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
I'm sorry to hear your remote is not functioning as expected. So that we can better troubleshoot this issue and provide steps towards a solution, please contact Samsung Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
Written by a customer while visiting Samsung US