Customer reviews from Samsung US
Samsung - Standard TV Remote Controller
Average customer rating
4.7
(269 Reviews)
Rating breakdown 269 reviews
5 Stars
210
4 Stars
45
3 Stars
8
2 Stars
1
1 Star
5
99%of customers recommend this product.
(
134 out of
136)
Customer Reviews for Samsung - Standard TV Remote Controller
Customer Rating
5
Samsung Universal IR Remote
on December 27, 2024
Posted by: Tinkerbell
from Albuquerque, NM
This remote works perfectly with all Samsung TVs. Right out of the box, it is already programmed and pairs with your TV. It has all the buttons you need, just put the batteries in!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great remote
on December 24, 2024
Posted by: draco371
[This review was collected as part of a promotion.] I really like using this remote. I love that it has all the different buttons for things like sleep, pause, and play, which I use frequently. These allow me to save time while operating my TV, and I have no overall problems with the remote.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Universal remote
on December 23, 2024
Posted by: RemoteUniverseControl
[This review was collected as part of a promotion.] I think this universal remote works on more than one tv!
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Product has alot of features work well.
on December 20, 2024
Posted by: Love2Shop
[This review was collected as part of a promotion.] I used the remote to control my tv and otherbcomponets I have. I really enjoy the remote thank you samsung.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Doesn’t work
on December 16, 2024
Posted by: Remote buyer
Bought this as a replacement. A lot of the buttons don’t work most of the time, like the down button and the lower volume button.
No, I would not recommend this to a friend.
Features
3
Performance
1
Design
5
Value
1
Response from Samsung USBy Samsung Specialist, December 16, 2024
Hi,
I'm sorry to hear your remote is not functioning as expected. So that we can better troubleshoot this issue and provide steps towards a solution, please contact Samsung Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
I'm sorry to hear your remote is not functioning as expected. So that we can better troubleshoot this issue and provide steps towards a solution, please contact Samsung Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
Written by a customer while visiting Samsung US
Customer Rating
5
Easy set up
on December 13, 2024
Posted by: 80smoviebug17
[This review was collected as part of a promotion.] I bought this remote for the TV I was given. It was easy to set up and use.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Samsung Remote
on December 13, 2024
Posted by: CarrieP
[This review was collected as part of a promotion.] I use this remote with ease, Samsung makes great products!
Value
4
Written by a customer while visiting Samsung US
Customer Rating
2
Not programming
on December 7, 2024
Posted by: C14u2nv
[This review was collected as part of a promotion.] I can't get it to program so I can use it on other non-samsung devices.
Value
2
Response from Samsung USBy Samsung Advisor, December 9, 2024
Hi C14u2nv,
We appreciate your feedback on the issues you’re having with your remote control. Please try the below troubleshooting steps.
First, check if the remote is sending an IR signal. If it is sending an IR signal, you will see a red colored light coming from the remote control. If you are not seeing a red light, try and changing out the batteries.
Next, please ensure Anynet+ (HDMI-CEC) is enabled on your TV. With Anynet+, you can control external devices that are connected to your TV with HDMI using your TV remote. To turn on Anynet+ (HDMI-CEC), go to: Settings > All Settings > Connection > External Device Manager > Anynet+ (HDMI-CEC).
If your cable box does not support HDMI-CEC, you will not be able to use Anynet+. You may want to contact your cable company to see if an upgraded box is available. If an upgraded box is not available, you will simply need to enable the Universal Remote feature on your TV’s remote with these set-up steps: (See: ‘Set up universal remote’)
I hope this helps. For further assistance, please call Samsung Customer Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~Samsung Advisor
We appreciate your feedback on the issues you’re having with your remote control. Please try the below troubleshooting steps.
First, check if the remote is sending an IR signal. If it is sending an IR signal, you will see a red colored light coming from the remote control. If you are not seeing a red light, try and changing out the batteries.
Next, please ensure Anynet+ (HDMI-CEC) is enabled on your TV. With Anynet+, you can control external devices that are connected to your TV with HDMI using your TV remote. To turn on Anynet+ (HDMI-CEC), go to: Settings > All Settings > Connection > External Device Manager > Anynet+ (HDMI-CEC).
If your cable box does not support HDMI-CEC, you will not be able to use Anynet+. You may want to contact your cable company to see if an upgraded box is available. If an upgraded box is not available, you will simply need to enable the Universal Remote feature on your TV’s remote with these set-up steps: (See: ‘Set up universal remote’)
I hope this helps. For further assistance, please call Samsung Customer Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~Samsung Advisor
Written by a customer while visiting Samsung US