Customer reviews from Samsung US
Samsung - Standard TV Remote Controller
Average customer rating
4.7
(269 Reviews)
Rating breakdown 269 reviews
5 Stars
210
4 Stars
45
3 Stars
8
2 Stars
1
1 Star
5
99%of customers recommend this product.
(
134 out of
136)
Customer Reviews for Samsung - Standard TV Remote Controller
Customer Rating
5
Universal IR Remote works great even with my roku
on April 28, 2025
Posted by: Kinkyvirgo69
[This review was collected as part of a promotion.] This samsung universal ir remote works better than the old remote that came with the TV pretty much does everything except wash dishes or mop.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
You can control more than 1 tv related appliances
on April 21, 2025
Posted by: Cricky
[This review was collected as part of a promotion.] I love this remote. It's easy to program and I can control not only my TV but the fire stick thing, the DVD player, and Netflix
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Universal Remote Backlit Feature?
on April 19, 2025
Posted by: Dogmother160
from Buffalo, NY
Have been trying to determine if the universal remote has a backlit feature for dark viewing areas. Chat bot didn't know what I was talking about. We have 7 Samsung tvs in our home. Would be great to get a definitive answer. Thank you
I would recommend this to a friend!
Features
4
Performance
3
Design
4
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Easy to use and program
on April 12, 2025
Posted by: Bestremotes
[This review was collected as part of a promotion.] I will refer friends and family to this item. We always seem to lose remote control or spill something on them.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great product
on March 30, 2025
Posted by: Remote
[This review was collected as part of a promotion.] Best remote ever. Definitely recommend. Easy-to-use and learn.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
False product
on February 15, 2025
Posted by: whyme
Unfortunately I cannot rate lower than 1.
REason being no manual, for universal part. Not even google could help
REason being no manual, for universal part. Not even google could help
Response from Samsung USBy Samsung Specialist, February 17, 2025
Hi whyme,
Thanks for your review. Please give us the opportunity to better assist with this by reaching Samsung Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. LiveChat with an agent as well as manuals, software, and warranty info can be found at the ‘Support’ link on our Samsung website.
~ Samsung Specialist
Thanks for your review. Please give us the opportunity to better assist with this by reaching Samsung Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. LiveChat with an agent as well as manuals, software, and warranty info can be found at the ‘Support’ link on our Samsung website.
~ Samsung Specialist
Written by a customer while visiting Samsung US
Customer Rating
5
A good remote to use
on December 31, 2024
Posted by: Anonymous
[This review was collected as part of a promotion.] Love it can always find it they are also cheap in all stores around houston
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Great features, not easy to use
on December 30, 2024
Posted by: SUPERUSER
[This review was collected as part of a promotion.] Although the remote has a lot of perks, this isn't easy for just anybody to use. There are many steps to set things up and even after that, sometimes it may or may not work.
Value
3
Response from Samsung USBy Samsung Specialist, December 31, 2024
SUPERUSER,
I'm sorry to hear you've found Samsung's Universal IR Remote difficult to use. If the included User Manual was not able to resolve any issues you've encountered, please don't hesitate to reach out to Samsung for further assistance.
We can always be reached at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
I'm sorry to hear you've found Samsung's Universal IR Remote difficult to use. If the included User Manual was not able to resolve any issues you've encountered, please don't hesitate to reach out to Samsung for further assistance.
We can always be reached at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
Written by a customer while visiting Samsung US