Customer reviews from blackanddeckerappliances.com
Black+Decker - Performance Helix 5 speed Hand Mixer - Black
Average customer rating
4.6
(362 Reviews)
Rating breakdown 362 reviews
5 Stars
287
4 Stars
41
3 Stars
7
2 Stars
10
1 Star
17
93%of customers recommend this product.
(
318 out of
343)
Customer Reviews for Black+Decker - Performance Helix 5 speed Hand Mixer - Black
Customer Rating
4
Like the B&D Performance Helix
on March 2, 2022
Posted by: Dr zOS
from Pittsburgh PA
Gender:Male
[This review was collected as part of a promotion.] Purchased the mixer for my wife as a christmas gift. Arrived promptly, and has been working well. Sometimes difficult to get the cord into the basket with the mixer blades, and the basket falls off occasionally. Overall, the mixer has been serving its duty well.
I would recommend this to a friend!
Response from blackanddeckerappliances.comBy Michelle, Consumer Service, March 3, 2022
Thank you for offering your feedback regarding your Black+Decker Performance HELIX™ Premium Hand Mixer. I'm sorry to hear that your having some difficulties with the cord and the storage case, but I'm glad it has been operating properly. I want to assure you that we proactively monitor feedback from consumers like you to drive continuous improvement into our products, and your comments and experience will be shared with our Quality and Engineering Team. I'm confident your new hand mixer will provide excellent performance, but should you ever need assistance with it, I'd be happy to help. Please contact us at youropinionmatters@spectrumbrands.com and reference ID number 42212469, so I can address any of your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
2
Disappointed
on April 14, 2022
Posted by: iteachu1
Gender:Female
I used it for the first time today, and I could not get the beaters to stay in. I tried to line them up and they would not.
No, I would not recommend this to a friend.
Response from blackanddeckerappliances.comBy Michelle, Consumer Service, April 15, 2022
Thank you for offering your feedback regarding your Black+Decker Performance HELIX™ Premium Hand Mixer. I’m sorry to hear of the difficulties you're having with your hand mixer. I have already taken action by documenting your complaint, and I want to fully resolve this issue to your satisfaction. Your hand mixer has a three year warranty. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
5
Great features!! And the convince store compartmen
on October 12, 2022
Posted by: Hatula
from Hollywod Fl
Gender:Female
[This review was collected as part of a promotion.] I bought this on Sunday and I love it so far!!! I’m baking always
I would recommend this to a friend!
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
5
Multiple uses
on November 24, 2022
Posted by: Klowns
from Lonedell, Mo
Gender:Female
I received the helix hand mixer as a gift for Thanksgiving and I have never been more happy. It comes with multiple attachments which I used everyone that day. I used the mixing paddles for mixing cheesecake, the whisk for making the gravy and the hooks for mixing the cookies. And best of all it comes with its own case that hold all the attachment with the mixer so they never get lost again.
I would recommend this to a friend!
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
5
Easy to use.
on January 15, 2023
Posted by: JanP
from Tomball, Texas
Gender:Female
[This review was collected as part of a promotion.] Need to put the code tag not on the electric code. Especially since you need it to put on the warranty registration. This Black Decker Portable mixer was easy to detach beater from the mixer by just pushing the button.
I would recommend this to a friend!
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
5
Hand mixer
on February 13, 2023
Posted by: Bake 48
from Houston
Gender:Male
[This review was collected as part of a promotion.] Do not like the cheap storage trap. It would be nice to have the storage case they use to supply.
I would recommend this to a friend!
Response from blackanddeckerappliances.comBy Michelle, Consumer Service, February 14, 2023
Thank you for offering your feedback regarding your Black+Decker Performance HELIX™ Premium Hand Mixer. I'm sorry to hear that you were somewhat disappointed in the design of your hand mixer's storage case. I want to assure you that we proactively monitor feedback from consumers like you to drive continuous improvement into our products, and your comments and experience will be shared with our Quality and Engineering Team. I'm confident your new hand mixer will provide excellent performance, but should you ever need assistance with it, I'd be happy to help. Please contact us at youropinionmatters@spectrumbrands.com and reference ID number 42322216, so I can address any of your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
3
Customer
on March 10, 2025
Posted by: Macys
The hand mixer is too light and the plastic beaters need to be replaced with stainless steel.
Response from blackanddeckerappliances.comBy Michelle, Consumer Service, March 11, 2025
Thank you for providing your feedback regarding your Black+Decker Performance HELIX™ Premium Hand Mixer. I’m sorry to hear that you're somewhat disappointed with the design of your hand mixer, and the beaters. We strive to provide excellent support for our customers, and I may have a few options I’d like to discuss with you. Please contact me at youropinionmatters@spectrumbrands.com and reference ID number 42560783 so that I may be able to better assist you.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
1
HORRIBLE MIXER!! Do not buy
on November 23, 2025
Posted by: RNR123
Gender:Female
[This review was collected as part of a promotion.] This is the absolute WORST mixer I have ever used. I’ve made pumpkin rolls for over 20 years and no mixer ever has made the mess this mixer has when mixing. Everything goes up the plastic odd shaped mixing blades and you have to push it back down. It doesn’t come with traditional blades and it won’t accept attachments from another mixer so you’re stuck with A MESS!!!
No, I would not recommend this to a friend.
Response from blackanddeckerappliances.comBy Corporate Customer Service, December 2, 2025
We’re sorry to hear about your frustrating experience with this mixer and its attachments. We truly appreciate your feedback and would like the opportunity to assist you further. Please contact our customer care team at empowercustomerservice@spectrumbrands.com so we can review your case and explore possible solutions.
Written by a customer while visiting blackanddeckerappliances.com